Duty Manager/Operations Manager

As a Duty Manager at dnata in Tampa, you will direct and oversee daily airport operations including staffing assignments and operational safety. Your role involves managing a team to ensure policies are adhered to, while providing exceptional service to both customers and staff. You will handle the logistics of loading and unloading baggage, and maintain compliance with TSA and FAA regulations, all while fostering a culture of safety and teamwork.

To become a Duty Manager at dnata, candidates should possess 2-3 years of aviation management experience. In addition, strong people management, planning, organizational skills, and effective communication are essential. A focus on customer satisfaction and the ability to work under pressure are also critical. Proficiency in Office 365 and scheduling flexibility are necessary to meet the demands of the role.

Working as a Duty Manager at dnata in Tampa means getting involved in a fast-paced airport environment. You'll be on your feet, overseeing operations, and interacting with a diverse team. The role requires resilience and adaptability since you'll handle various operational issues and the physical demands of loading and unloading cargo. However, with dnata’s commitment to safety and teamwork, you'll find a supportive atmosphere that encourages personal and professional growth.

Safety is paramount at dnata, and as a Duty Manager, you will play a crucial role in promoting a culture of safety. This includes conducting daily safety meetings, performing routine audits, and ensuring that all team members are trained on safety protocols. You’ll also be responsible for maintaining compliance with all TSA and FAA regulations, providing a safe environment for both staff and passengers.

As a Duty Manager at dnata, you will enjoy a competitive salary between $60,000 and $70,000, weekly pay, and valuable benefits such as paid time off and a 401(k) plan. In addition to standard benefits, dnata prides itself on creating a supportive work environment that values career advancement and work-life balance.

In responding to this question, share concrete examples of your previous roles in aviation management. Discuss your responsibilities, the challenges you faced, and how you successfully resolved them, emphasizing your critical thinking and leadership skills.

Prepare a specific instance where conflict occurred in your team. Outline how you approached mediation, the steps you took to understand both parties’ perspectives, and the resolution you helped achieve. Highlight your conflict resolution strategies and people management skills.

In answering this question, talk about your planning and organizational skills. Share techniques you use to remain calm under pressure, such as creating a daily checklist, employing task management tools, or delegating duties effectively to optimize team performance.

Explain your knowledge of safety regulations and how you implement them in day-to-day operations. Highlight your experience conducting safety meetings, training team members, and monitoring compliance through audits and checklists.

Discuss your leadership style and how you inspire and engage your team. Share how you foster open communication, provide feedback, and encourage professional development. It's important to convey your commitment to creating a positive work environment.

In your response, outline a structured approach. Discuss the importance of quick decision-making, contacting relevant stakeholders, and ensuring teams are informed and coordinated during disruptions. Give examples of how you've previously managed such situations.

Discuss the specific software and technology tools you have worked with in airport operations management. Talk about systems for tracking cargo, managing staff schedules, or communication tools that help in coordinating activities effectively.

Express your passion for the aviation industry and how your skills align with dnata’s mission. Share your commitment to service excellence and provide specific examples of how you prioritize customer satisfaction in your previous roles.

Articulate your thoughts on key attributes such as leadership, adaptability, and communication. Support your answer with examples of how these qualities have been essential to your success in past positions.

Discuss metrics and feedback mechanisms you utilize to assess team performance. Mention the importance of regular performance evaluations, setting clear objectives, and seeking employee input to foster an environment of constructive feedback.