Customer Service Rep(02835) - 1735 N Division St - job 1 of 2

As a Customer Service Rep at Domino's Pizza, your duties will primarily include taking phone calls and orders, handling cash transactions, making pizzas, and ensuring each customer enjoys a fantastic service experience. You'll also be responsible for maintaining a clean work environment and assisting with other tasks as needed.

To qualify for the Customer Service Rep position at Domino's Pizza, you need to follow directions well, demonstrate flexibility to work various shifts including weekends and holidays, and possess a positive attitude. MBR Management Corporation also requires the ability to lift up to 25 lbs and pass a pre-employment drug test and criminal background check.

Customer Service Representatives at Domino’s Pizza in Morris, Illinois, earn $15.00 per hour. This compensation reflects the value placed on the hard work and dedication that goes into providing great customer service and making delicious pizzas.

No prior experience is required for the Customer Service Rep position at Domino's Pizza. However, applicants must bring a positive attitude, the willingness to learn, and a commitment to providing excellent customer service to be successful in this role.

MBR Management Corporation is committed to being an equal opportunity employer. This commitment ensures that all candidates for the Customer Service Rep position at Domino's Pizza are considered without regard to race, gender, age, or other protected characteristics, fostering a diverse and inclusive workplace.

Discuss any previous roles where you interacted with customers, emphasizing how you handled difficult situations and maintained a positive attitude. Highlight your ability to solve problems and meet customer needs efficiently.

Explain your approach to remain calm and listen to the customer’s concerns. Articulate how you would empathize with their situation and strive to find a solution that satisfies their needs while following Domino's policies.

Provide an example of a successful team project, focusing on your role and how you contributed to achieving a common goal. Highlight aspects of communication, cooperation, and adaptability.

Express your enthusiasm for the company’s values, culture, and commitment to excellent service. Mention your enjoyment of pizza and how you’d be proud to represent the brand.

Discuss the importance of staying organized and focused. Describe a system you might use, like taking the hardest tasks first or handling urgent customer issues quickly while ensuring all responsibilities are met.

Define excellent customer service in terms of responsiveness, empathy, and thorough communication. Provide examples of how you’ve previously gone above and beyond to ensure customer satisfaction.

Reassure the interviewer about your reliability and accuracy with cash handling. Describe any prior experience with cash registers or similar roles, emphasizing your attention to detail.

Share your passion for helping people and the satisfaction that comes from resolving issues and making someone’s day better. This reflects your understanding of customer service's impact.

Outline strategies to stay calm and organized. Describe how you’ve managed multiple tasks quickly and efficiently, ensuring all customers feel valued and attended to even under pressure.

Identify specific strengths such as communication, patience, and a strong work ethic. Relate your strengths to tasks you’ll undertake as a Customer Service Rep to demonstrate your suitability for the position.