General Manager (04227) - 1581 Gen. Booth Blvd. #115

As a General Manager at Domino's in Virginia Beach, you'll oversee daily operations, ensuring that everything from customer satisfaction to food safety is top-notch. Your role involves managing staff, meeting operational standards, and driving profitability while fostering an inclusive work environment.

To qualify for the General Manager position at Domino's, candidates should have a minimum of one year of experience in a similar role in a fast-paced service environment. Understanding operations procedures and cost management, alongside excellent customer service skills, is essential.

Domino's offers a comprehensive benefits package for General Managers including medical, dental, and vision coverage. You'll also have access to a 401(k) with company matching, paid time off, education assistance, and employee stock purchase programs.

At Domino's, we invest in our General Managers' growth with complete training programs designed to prepare you for success. Plus, our focus on promoting from within means outstanding career opportunities as you help lead your store to success.

Successful General Managers at Domino's need strong leadership abilities, excellent communication skills, and a knack for team development. Proficiency in operating and troubleshooting technology such as POS systems is also crucial.

When discussing your experience as a General Manager, focus on specific accomplishments and challenges you faced. Highlight your successes in improving operations, enhancing customer service, and managing staff performance to showcase your leadership skills.

Addressing team conflicts requires effective communication and empathy. Explain your approach to resolving issues by listening to all parties involved, facilitating a solution-oriented discussion, and ensuring that the outcome fosters a positive work environment.

To ensure customer satisfaction, I emphasize feedback collection and continual improvement. Discuss how you measure satisfaction through surveys or direct feedback, and describe your approach to addressing any negative experiences promptly.

Motivating a team involves understanding individual strengths and creating an engaging work environment. Talk about how you reward achievements, provide constructive feedback, and encourage professional development to keep team morale high.

When developing operational goals, I consider various factors such as past performance metrics, customer feedback, and industry trends. Discuss your method of aligning goals with both team capabilities and business objectives for the best outcomes.

To ensure compliance with these standards, I regularly conduct training for staff, implement checklists, and perform audits. Highlight your commitment to ongoing education and strict adherence to safety protocols within the store.

Technology is essential for operational efficiency. Discuss how you leverage POS systems for inventory management, staff scheduling, and reporting needs, emphasizing the impact on overall store performance and customer service.

For recruitment and retention, I focus on building a positive company culture and providing growth opportunities. Share your experience in selecting candidates who fit the team dynamic and ensuring they feel valued and engaged.

A successful General Manager is not only results-driven but also people-focused. Discuss the importance of having a clear vision, strong communication skills, and the ability to inspire and lead a diverse team towards shared goals.

When providing an example of improving store efficiency, share a specific initiative you implemented that resulted in tangible improvements, such as reduced wait times or enhanced staff productivity. Highlight the challenges faced and how you overcame them.