Hourly Management GROWTH OPPORTUNITIES (05480) Part-time

As an Hourly Management team member at Domino's in Red Bank, your primary responsibilities will include overseeing all aspects of your shift, ensuring operational efficiency, managing team performance, and maintaining a positive work culture. You will lead by example, providing guidance to team members while ensuring they adhere to company policies and procedures. Additionally, you will be responsible for the safety, training, and culture of your team, as well as monitoring sales and profitability during your shifts.

To qualify for the Hourly Management position at Domino's, candidates must be at least 18 years old and have a high school diploma or equivalent. A positive attitude, high energy, and prior experience in leading others are essential. While previous management experience is a plus, we also welcome candidates who are eager to learn and develop their leadership skills. A good driving record and the ability to effectively use email services are also required to streamline communication in our fast-paced work environment.

Absolutely! At Domino's, we are committed to the development of our team members. As an Hourly Manager, you will receive comprehensive training that covers all essential aspects of managing the store, including leadership skills, operational procedures, and customer service excellence. Even if you don’t have prior management experience, our training will equip you with all the tools necessary to thrive in your role.

Domino's offers extensive growth opportunities for Hourly Managers who show promise and dedication. Many of our team members have started as delivery drivers and advanced to become successful franchise owners. Progression from Assistant Manager to General Manager and beyond is common, fueled by a supportive company culture that values personal and professional development. With us, your career can truly take off!

The work environment for an Hourly Manager at Domino's is fast-paced, fun, and dynamic! We prioritize creating a rewarding atmosphere where every team member feels valued. You'll work alongside enthusiastic individuals who share a passion for delivering great customer experiences. Our flexible working schedule options, including 2-4 shifts per week, allow for a balance between work and personal life. If you enjoy teamwork and thrive in an energetic setting, you’ll fit right in!

When addressing a conflict between team members, it's important to remain calm and objective. I would first listen to both sides to understand their perspectives. Then, I would mediate the discussion, encouraging respectful communication and finding a common ground to resolve the issue. It's crucial to emphasize teamwork and remind them of our shared goal to provide excellent customer service.

My leadership style is inclusive and supportive. I believe in leading by example and empowering my team members to take initiative. By fostering open communication and encouraging collaboration, I help create an environment where everyone feels valued and motivated to contribute. This positive atmosphere not only enhances team dynamics but also drives us to achieve our performance goals together.

To boost sales during my shifts, I would implement targeted promotions and specials to attract more customers. Additionally, I would ensure that all team members are well-trained in upselling techniques. By focusing on customer engagement and providing excellent service, I would encourage repeat business and positive word-of-mouth recommendations, ultimately leading to increased sales.

In a busy shift, prioritization is key to maintaining efficiency. I would start by identifying the most urgent tasks that directly impact customer service, such as fulfilling orders and ensuring team member readiness. I would then delegate responsibilities to my team, ensuring everyone is focused on their roles. Regular check-ins would help monitor progress and allow for adjustments as needed throughout the shift.

In a previous role, I trained a new team member by first demonstrating the key tasks and their importance. I provided them with hands-on practice while offering constructive feedback along the way. We set clear performance expectations together, and I made myself available for questions. By being patient and supportive, I was able to help them gain confidence in their abilities, which ultimately led to their success and satisfaction in the role.

To ensure safety and compliance during my shift, I would conduct a quick safety briefing at the beginning, highlighting key protocols, including food safety guidelines and emergency procedures. I would also regularly monitor the work environment, quickly addressing any potential hazards. By maintaining open communication with my team, I would encourage them to report concerns and understand the importance of adhering to safety regulations at all times.

During slow periods, I would engage my team in brainstorming activities to generate new ideas for promotions or specials, fostering a sense of involvement. I would also recognize and celebrate small wins, encouraging camaraderie and team spirit. Additionally, I might introduce fun challenges or incentives for completing tasks efficiently, which keeps morale high even during quieter times.

When handling customer complaints, my first step would be to listen actively and validate their feelings. I would empathize and strive to understand their concerns fully. After assessing the situation, I would offer a solution or compensation if appropriate and take the necessary steps to resolve the issue immediately. Ensuring customer satisfaction is a top priority, and I would document the feedback for future reference.

If a team member is consistently underperforming, I would first have a private and supportive conversation with them to understand any underlying issues that may be affecting their performance. Together, we would set clear expectations and develop a personalized improvement plan. I would follow up regularly to provide feedback and support, encouraging them to utilize their strengths and grow within our team.

The most important quality for an Hourly Manager at Domino's is adaptability. The fast-paced nature of the business requires managers to think on their feet and quickly adjust to changing circumstances, whether it's staffing issues or fluctuating customer traffic. A successful Hourly Manager should also possess strong leadership and communication skills to effectively guide their team and maintain a positive workplace culture.