Sales Learning & Development Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sales Learning & Development Specialist do at Fiserv?

Join the dynamic Enterprise Talent & Development and be at the center of organizational learning and professional growth across Fiserv.

As a Sales Learning & Development Specialist you are an integral part of our Talent Development team, focusing on the design and delivery of rich eLearning curricula intended to facilitate Fiserv revenue in a way that captures the engagement and curiosity of our sales learners. You will report to VP, Global Learning and track, monitor and report on key learning metrics including overall usage, application of new knowledge and ability to apply in role to senior leader stakeholders and is a critical part of the prioritization of sales learning investments.

This position will report to the VP, Global Learning.

What you will do:

• Partner with instructional designers and subject matter experts to create engaging sales training eLearning via Articulate or similar application; leverage adult learning principles to ensure high-quality impact through engaging content flow and use of creative tools such as gamification, use cases, and a variety of interactive activities.
• Manage eLearning offerings through Fiserv's Learning Management System (LMS), posting new collateral and sunsetting outdated content.
• Maintain the day-to-day management and optimization of the Fiserv Learning Management System (LMS) as it pertains to sales training, including oversight of the user experience, technical support, troubleshooting and responding to user inquiries to resolve problems promptly; generate reports on learner progress, engagement, and course effectiveness.
• Organize all sales training content to facilitate product learning.
• Support internal project management processes (e.g., updating the team’s project management tracker) and other team deliverables (e.g., virtual and in-person learning program design, special projects, and business driven ad hoc requests).

What you will need to have:

• Bachelor's degree in relevant discipline and or military experience.
• 4+ years of related experience in applicable field.
• eLearning design experience via Articulate and or related tools.
• Experience with MS Office including experience with VLOOKUP and pivot charts in Excel.

What would be great to have:

• Learning Management System experience.
• Experience with project management and working with multiple deadlines.
• Analytical and creative problem-solving skills.
• Ability to follow up to deliver consistent high-quality results.
• Experience working collaboratively with key stakeholders and senior leaders.
• Comfort working in an entrepreneurial, fast-paced and matrix-management organization.
• Capability of adhering to strict confidentiality and information privacy requirements.

Important info about this role:

• We’re better together. This role is fully on-site.
• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-ME1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.