People Services Specialist - job 1 of 3

As a People Services Specialist at Zscaler in Paris, you'll be responsible for providing employees with a hassle-free experience through swift inquiry management and operational excellence. You'll serve as the primary point of contact for employee requests via our ticketing system, manage employee data administration in our HRIS, and support cross-functional programs between operations, payroll, and People & Culture teams.

To qualify for the People Services Specialist role at Zscaler, candidates should have a minimum of three years of HR administration management experience in France. Familiarity with employment documentation management, leave management, and employee lifecycle processes is essential. Proficiency in both French and English, along with experience in managing HR data changes, is also required.

At Zscaler, we prioritize the growth and development of our People Services Specialists through various project-based initiatives that aim to transform HR operations. By fostering a culture of collaboration and innovation, we provide opportunities for continued learning and skills enhancement, allowing employees to thrive in a fast-paced environment.

In the role of People Services Specialist at Zscaler, you will primarily use ServiceNow as the internal ticketing system to manage employee requests. Additionally, familiarity with HRIS platforms like Workday is preferred, as managing employee data lifecycle changes is a crucial aspect of the job.

Zscaler has been recognized as a Best Workplace in Technology, creating an inclusive and supportive culture that promotes innovation and collaboration. Our commitment to diversity and employee satisfaction, combined with a strong benefits program, makes Zscaler an ideal environment for People Services Specialists who are passionate about making a meaningful impact.

When handling employee inquiries, I prioritize communication and efficiency. I ensure to acknowledge receipt of requests and provide timely updates. Utilizing a ticketing system helps me manage multiple inquiries while maintaining a personal touch in my responses.

I have extensive experience working with HRIS systems, particularly Workday. I have managed employment data changes, ensuring accuracy and compliance with labor laws. I also leverage analytics to enhance reporting and drive strategic decisions.

To ensure compliance with labor laws, I stay updated on local regulations and company policies. I regularly conduct compliance audits and collaborate with legal teams to address any potential issues promptly, ensuring that our HR practices protect both the company and employees.

I foster a positive organizational culture by promoting open communication, inclusivity, and employee engagement initiatives. I work closely with teams to encourage feedback and create opportunities for personal development, ensuring all employees feel valued and supported.

In a previous role, I faced a situation where an employee had concerns about their benefits. I addressed this by actively listening to their concerns, conducting thorough research, and coordinating with relevant departments to provide a comprehensive response. This approach not only resolved the issue but also strengthened trust within the team.

I have managed employee lifecycle processes from recruitment to termination. This includes onboarding new hires, conducting exit interviews, and everything in between. I strive to maintain a smooth transition at each stage, actively communicating with employees to ensure a positive experience.

When managing multiple requests, I prioritize based on urgency and impact. I assess each inquiry, categorize them, and tackle them accordingly while ensuring I provide timely updates to employees. Using organizational tools and setting reminders has been crucial for me.

When implementing new HR programs, I begin with thorough research and stakeholder consultations. Creating a roadmap detailing goals and metrics for success is vital. I always ensure clear communication and training for all employees involved to facilitate a seamless transition.

Technology plays a transformative role in HR management today, automating routine tasks, facilitating data analytics, and enhancing communication. It allows HR professionals to focus on strategic initiatives and improve the employee experience by making processes more efficient.

I want to work at Zscaler because of its commitment to innovation, inclusivity, and the opportunity to impact employees positively. Zscaler’s dedication to creating a better business environment aligns with my values, and I find the mission of enhancing security and agility in the workplace truly inspiring.