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Inside Sales

Our company is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.

As an Inside Sales Representative for Sunstate, you’re going to be one of the voices that our customers come to know and love. You’ll help increase revenues by opening new accounts, suggestive selling, building and maintaining professional relationships, and coordinating and providing services for your customers. You’ll be taking orders for deliveries and pick-ups, as well as handling some mechanical troubleshooting for equipment over the phone. You’re the acting liaison between customers, sales, dispatch, and management to ensure quality solutions are developed for the benefit of all parties.

Preferred Qualities/Experience:

  • Be comfortable working with a team and independently, any task could go either way.
  • Technologically capable: If you don’t know AS400 or CAD systems it’s okay but be willing to learn!
  • Familiarity of construction rental equipment is preferred, or having some similar background experience. 
  • You’re a top-notch communicator with an infectious personality; comfortable and charming.
  • Have excellent customer service skills. You’ll be talking to a lot of people, keep up the positive attitude!
  • Strong communication skills to enable communication with customers and team members
  • Be capable of collaborating with other team members: You’ve got sales goals, and you can’t meet all of them alone.
  • Maintaining a valid driver’s license is required!

Licenses and Certifications:

  • Driver's License

At our company, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.

We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!

Company Perks:

  • Two hundred dollars annual work boot allowance!
  • Rent ANY of our equipment for FREE
  • FREE Prescription Safety Glasses
  • “My Holiday” Benefit lets you celebrate a holiday that’s special to you without using PTO!
  • Unique Vacation Overtime Averaging benefit that pays you overtime while you’re on vacation!

We are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

A Drug Free Workplace and Participates in E-Verify

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Please contact Laurin at lladner@fmi.vet for more information.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Inside Sales, Forward March Inc.

As an Inside Sales Representative at Sunstate, you’ll play a pivotal role in building long-lasting relationships with our customers while contributing to our growth and success. Your infectious personality and excellent communication skills will make you the friendly voice customers rely on, and your knack for problem-solving will shine as you assist them with mechanical troubleshooting over the phone. You’ll be responsible for driving revenue through opening new accounts and suggestive selling, while collaborating closely with our sales team, dispatch, and management to ensure that every customer receives the quality service they deserve. Safety is a priority for us, and that’s why maintaining a valid driver’s license is essential for this role. We welcome candidates who embrace teamwork and the opportunity to work independently. Even if you're not familiar with AS400 or CAD systems, a willingness to learn and grow is exactly what we are looking for! Plus, you’ll enjoy fantastic benefits and opportunities for personal and professional development in our company culture that truly values every employee. You'll get perks like an annual work boot allowance, the ability to rent equipment for free, and unique vacation benefits that add personal value to your life. Join us at Sunstate, where we celebrate diversity and are committed to providing equal opportunities for all employees while fostering a work-family environment that keeps you motivated every day!

Frequently Asked Questions (FAQs) for Inside Sales Role at Forward March Inc.
What responsibilities does an Inside Sales Representative at Sunstate typically have?

The Inside Sales Representative role at Sunstate involves several key responsibilities including opening new accounts, facilitating order deliveries and pick-ups, and providing mechanical troubleshooting over the phone. This role also includes managing customer relationships and serving as the liaison between customers and various teams to ensure high-quality service is achieved.

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What qualifications are needed for the Inside Sales position at Sunstate?

While specific prior experience is preferred, the Inside Sales Representative at Sunstate should possess strong communication skills, a positive attitude, and the ability to work both independently and as part of a team. Familiarity with construction rental equipment and a valid driver’s license are also required. A willingness to learn new systems, like AS400 or CAD, is welcomed!

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What company culture can an Inside Sales Representative expect at Sunstate?

At Sunstate, the company culture is built on respect, recognition, and the belief that every voice matters. Employees are valued as part of a close-knit work family and are provided with opportunities for growth and development. Diversity and inclusion are emphasized, making it a welcoming environment for individuals from all walks of life.

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Does Sunstate offer opportunities for career advancement for Inside Sales Representatives?

Absolutely! Sunstate is committed to promoting from within and providing Inside Sales Representatives with opportunities to explore various career paths and develop valuable, marketable skills. The company encourages employees to pursue their passions and grow professionally within the organization.

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What benefits can Inside Sales Representatives expect at Sunstate?

Inside Sales Representatives at Sunstate enjoy a comprehensive benefits package that includes an annual work boot allowance, free rental of equipment, prescription safety glasses, and unique vacation benefits. These perks aim to enhance work-life balance and ensure employees feel appreciated and supported.

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Common Interview Questions for Inside Sales
Can you describe your experience with customer service in sales?

In your answer, discuss specific instances where you've successfully handled customer concerns or enhanced the customer experience. Highlight your ability to communicate effectively and how you’ve built relationships to boost sales.

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How do you prioritize tasks when you have multiple deadlines to meet?

Share your method for managing time and tasks, such as using to-do lists or digital tools. Provide examples of how your prioritization has enabled you to meet deadlines successfully while maintaining quality.

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What do you consider to be the key traits of a successful Inside Sales Representative?

Mention critical qualities such as excellent communication skills, empathy, resilience, technology adaptability, and teamwork. Provide examples of how you've embodied these traits in your previous roles.

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How do you handle objections from customers during the sales process?

Explain your approach to addressing customer objections by actively listening and responding with solutions. Use examples to illustrate how you've turned objections into opportunities to close a sale.

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What do you think is the most challenging part of working in inside sales?

Acknowledge the challenges, such as handling rejection or staying motivated. Discuss how you’ve developed coping strategies or techniques to overcome those challenges, ensuring high performance in your sales role.

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How familiar are you with construction rental equipment?

While it's important to be knowledgeable, emphasize your willingness to learn if you're not already well-versed. If you have any background experience related to construction or equipment, highlight it.

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Describe a time when you worked successfully in a team setting.

Outline a specific experience where your team collaboration led to achieving a goal. Highlight your role, the outcome, and the overall dynamics of the team in overcoming challenges.

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How would you keep yourself motivated in a high-pressure sales environment?

Share specific techniques or strategies you use to maintain motivation, such as setting personal goals, celebrating small wins, or leaning on team support during challenging times.

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Why do you want to work for Sunstate as an Inside Sales Representative?

Use this question to explain what you admire about Sunstate's mission and culture. Discuss how your values align with the company’s commitment to diversity, respect, and employee development.

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How do you stay up-to-date with industry trends relevant to inside sales?

Talk about your commitment to professional development, such as subscribing to industry publications, attending webinars, or being part of professional groups, showcasing your proactive approach to staying informed.

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Forward March, Inc. (FMI) is a Service Disabled Veteran-owned small business based in San Antonio, Texas. FMI was formed in 2013 by highly successful retired US Military Members and business professionals. Together we are committed to providing co...

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Full-time, remote
DATE POSTED
December 29, 2024

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