Community Living Supervisor - Emmetsburg

As a Community Living Supervisor at Hope Haven, your core responsibilities include supervising staff, which entails hiring, training, and scheduling. You'll assist in the implementation of person-centered programs and ensure compliance with policies and regulations. Additionally, you’ll be actively engaging with both staff and clients during your work hours to observe and model effective techniques.

In order to be considered for the Community Living Supervisor role at Hope Haven, you should ideally possess a high school diploma or GED, along with a BA or BS degree in a Human Services field or four years of relevant experience. Strong communication, leadership, and organizational skills are also essential for success in this position.

The Community Living Supervisor at Hope Haven is expected to work a minimum of 10 to 20 hours a week, potentially including one weekend shift. This flexible schedule allows you to engage with the community while adjusting your hours based on program needs, making your role both dynamic and enriching.

The Community Living Supervisor at Hope Haven is responsible for promoting a culture of safety among employees and clients. You'll implement and follow safety procedures during daily operations and be on call for any emergencies or concerns that arise, ensuring a safe environment for all.

Hope Haven prefers candidates with a BA or BS degree in a Human Services field. Alternatively, having four years of experience in Human Services can be beneficial. This experience should encompass staff supervision, training, and effective communication skills necessary for interacting with both clients and team members.

When answering this question, focus on specific experiences where you have led a team. Share your approach to training and supporting staff, highlighting any successful outcomes that demonstrate your leadership skills.

Discuss your understanding of person-centered practices and provide examples of how you have implemented such strategies in previous roles. Emphasize your observance of clients' individual preferences and needs.

Explain your organizational skills and any tools or software you use to manage schedules. Mention how you remain flexible to accommodate last-minute changes due to programming needs.

Provide a clear example of a conflict situation you've managed in the past. Discuss your approach to open communication and resolution strategies to bring about a productive outcome.

Detail your knowledge of safety regulations and the protocols you follow to ensure compliance. Highlight any training you’ve conducted or how you promote safety in the workplace among staff and clients.

Share specific training programs you’ve developed and why they were effective. Discuss your approach to tailoring training methods to suit different learning styles among your staff.

Talk about different motivational techniques you’ve used to engage your team, such as providing positive feedback, recognizing achievements, or creating a supportive environment conducive to growth.

Explain the key performance indicators you track and how you utilize data to assess the effectiveness of community living programs. Include examples of adjustments you've made based on this monitoring.

Detail how you manage administrative responsibilities, including keeping records up to date. Share your experience with specific documentation systems and the importance of accurate record-keeping in your role.

Share your passion for helping others and your desire to be a part of a mission-driven organization like Hope Haven. Highlight how your values align with the goals of the organization and how you can contribute positively.