Operations Manager (C Shift, Manufacturing)

As an Operations Manager at Ingram Content Group, you will oversee the day-to-day printing, trimming, case binding, and shipping operations within the Lightning Source Production departments. This includes managing materials and equipment, ensuring quality control, and coordinating with other departments to address customer needs and complaints efficiently. Additionally, you'll supervise associates, manage staffing, conduct performance evaluations, and create a safe working environment.

To qualify for the Operations Manager position at Ingram Content Group, candidates should possess either a college degree or equivalent experience in a relevant field, along with at least three years of management experience and one year in a manufacturing setting. Preferred qualifications include a background in high-volume environments, talent assessment, and a proven track record of enhancing team performance and operational processes.

The Operations Manager role at Ingram Content Group operates on C Shift, which runs from Sunday to Tuesday, with shifts from 7 pm to 7 am, plus every other Saturday from 7 pm to 7 am. This schedule provides flexibility and a consistent routine while allowing you to enjoy your evenings and weekends.

Safety is a core value at Ingram Content Group. As the Operations Manager, you will enforce safety and hazard guidelines and lead safety training programs for your associates. The company emphasizes continuous education in accident prevention, making sure that safety remains a top priority in every operational aspect.

At Ingram Content Group, Operations Managers have great potential for career advancement. With the emphasis on talent assessment and succession planning, you will have the opportunity to grow within the company by developing your skills and leading your team to success. The company also encourages ongoing education and offers tuition reimbursement, ensuring you can continue to expand your professional qualifications.

Highlight your relevant management experience and any specific manufacturing knowledge you have gained. Discuss specific examples of leading teams and successfully improving processes. Be sure to connect your experience back to the responsibilities of the Operations Manager role at Ingram, demonstrating a clear fit.

Talk about your approach to task management, possibly mentioning methods like prioritization matrices, team consultation, or digital tools. Illustrate with a scenario where you successfully navigated a busy period, ensuring that critical tasks were completed on time without sacrificing quality.

Emphasize the importance of leading by example and the role of training in your strategy. Discuss how you implement regular safety audits and foster a culture of safety where team members are comfortable voicing concerns. Providing proactive feedback and recognition for adhering to safety protocols can also be a point worth mentioning.

Share a specific example that quantifies your success—whether it was time saved, reduced costs, or enhanced productivity. Discuss the steps you took to identify the issue, implement changes, and measure the outcomes. This gives potential employers insight into your problem-solving capabilities and effectiveness.

Discuss your conflict resolution strategy, such as facilitating open communication and encouraging teamwork. Provide an example of a conflict you've successfully resolved, emphasizing the importance of understanding different perspectives and finding a mutually agreeable solution.

Highlight your leadership style, whether it be transformational, servant, or situational leadership. Mention how you engage with your team through regular check-ins, feedback sessions, and collaborative goal-setting to foster a positive and productive work environment.

Explain your approach to mentorship and development, perhaps discussing the importance of setting individual growth goals. Mention that you leverage regular performance evaluations to identify opportunities and offer training tailored to each person's strengths and areas for improvement.

Speak about the tools you’ve found to be effective based on your experience, whether it includes software to monitor workflow, employee performance tracking, or inventory management systems. Provide examples of how you’ve utilized data from these tools to make informed decisions.

You can discuss specific methodologies like Six Sigma or lean manufacturing principles. Explain how setting clear quality standards, conducting regular inspections, and obtaining team feedback allows you to maintain high-quality outputs in production.

This is a chance to share your passion for improving processes and supporting your team. Speak about what drives you in the operations field, whether it's seeing your team succeed, connecting with customers, or implementing innovative changes in workflow.