Product Specialist

As a Product Specialist at Iris, your main responsibilities include developing educational materials such as user guides and FAQs, providing top-notch technical support, engaging with the community through webinars and events, and collecting user feedback to improve our products. Collaboration with product and engineering teams is vital to ensure our offerings exceed quality expectations.

To qualify for the Product Specialist role at Iris, candidates should have at least 5 years of experience in AV systems integration, particularly in video production, and 3 years in live streaming. Strong writing and communication skills, knowledge of video protocols such as NDI and WebRTC, and experience with remote or cloud production are also essential.

A successful Product Specialist at Iris should possess curiosity and adaptability, autonomous work ethic, and a deep passion for video technology. Excellent interpersonal skills and the ability to distill complex technical issues into understandable terms are critical. Being a strategic questioner helps in effectively resolving user issues and enhancing their experience with our products.

The Product Specialist at Iris actively engages with users to gather feedback through direct interactions, webinars, and community events. Understanding user pain points and experiences allows them to relay valuable insights to product and engineering teams to facilitate improvements and ensure user satisfaction.

The Product Specialist at Iris will be responsible for creating clear and engaging content. This includes updating knowledge base materials, developing tutorials, and forming comprehensive FAQs that empower users to understand and effectively use our advanced video production tools.

Express your passion for video production technology and how you resonate with Iris' mission to simplify video creation. Highlight your eagerness to contribute to user experience and engagement in this fast-evolving field.

Provide specific examples that showcase your hands-on experience in AV systems integration. Discuss any projects that highlight your role in video production, especially those that involve live streaming and collaboration tools.

Showcase your empathy and communication skills. Explain how you would listen carefully to the customer, clearly explain the steps to resolve the issue, and follow up to ensure their satisfaction, emphasizing your ability to distill technical jargon into layman's terms.

Discuss proactive engagement methods such as surveys, direct conversations, webinars, or community events. Emphasize your approach to creating a feedback-friendly atmosphere that encourages users to share their experiences.

Detail your process for content creation, including researching user needs, collaborating with knowledgeable team members, and revising materials based on user feedback. Illustrate how this approach leads to clear and engaging user resources.

Share a specific situation where your proactive attitude led to a better outcome. Whether it's streamlining content updates or refining support processes, demonstrate your strategic thinking and willingness to challenge the status quo.

Discuss your experience with protocols like NDI, SRT, and WebRTC. Provide examples where you have implemented these protocols in AV projects or supported customers using them in practical scenarios.

Explain your thorough testing approach, focusing on user needs and integration aspects. Emphasize how your method ensures that new features meet quality standards and align with customer expectations.

Highlight that strong communication skills are vital for effectively conveying technical information, supporting users, collaborating with teams, and engaging the community at events.

Describe your strategy for analyzing user feedback based on urgency and impact, ensuring that you effectively address high-priority requests while collaborating with teams to implement broader enhancements.