Product Owner - job 1 of 2

As a Product Owner at Kaseya, you will own the product backlog and roadmap for vPenTest, prioritize features based on business goals and customer needs, and analyze product usage data. Collaborating with cross-functional teams, you'll lead sprints, write user stories, and ensure that product features meet the necessary acceptance criteria before release. Your role also includes addressing customer escalations and transforming complex technical information into understandable updates for various stakeholders.

To succeed as a Product Owner at Kaseya, candidates should ideally have 2-3+ years of experience in product ownership or management, along with a solid technical understanding of network penetration testing, networking principles, and cybersecurity. Familiarity with Agile methodologies and tools like Jira is also essential. Excellent communication skills and the ability to respond effectively to customer escalations will greatly benefit those in this role.

Kaseya places a strong emphasis on employee growth and development. As a Product Owner, you will have opportunities to learn through hands-on experience and collaboration with various teams. The company's culture encourages continuous improvement and supports you in fine-tuning your skills, allowing you to advance in your career while contributing to innovative security solutions.

The culture at Kaseya is vibrant, dynamic, and focused on driving results through accountability and innovation. As a Product Owner, you will be part of a team that values boldness and grit, creates lasting relationships, and prioritizes customer success. The environment fosters open communication and collaboration, making it an exciting place to work and grow professionally.

Product Owners at Kaseya leverage various tools to manage workflows and product backlogs, particularly Jira for backlog management and Agile methodologies for project management. You'll also benefit from data analysis tools to assess product usage and customer feedback to help define priorities and ensure successful feature rollouts.

In my previous roles, I have actively managed product backlogs, prioritizing tasks based on customer feedback and business goals. I find that maintaining clear and concise user stories and acceptance criteria is key to ensuring successful sprint outcomes.

I believe in addressing customer escalations promptly and effectively. I typically gather all necessary information, analyze the root cause, and then collaborate with support and engineering teams to implement a solution, all while keeping customers updated on the progress.

I am a strong advocate for Agile methodologies and always strive to apply Scrum principles. I ensure that the team has a clear understanding of sprint goals, I facilitate sprint planning and retrospectives, and I advocate for continuous feedback from stakeholders to enhance our processes.

Prioritization is a critical task that I tackle by balancing customer needs, business objectives, and technical feasibility. I often utilize frameworks like the MoSCoW method to categorize features and assess their value against our strategic goals.

In my previous role, I worked on a feature that required intricate technical specifications. I collaborated with engineers to distill the technical language into clear guidelines, which enabled both the development team and stakeholders to understand and align on the feature seamlessly.

I prioritize open communication and collaboration when working with cross-functional teams. Regular check-ins, shared documentation, and alignment meetings help ensure everyone is on the same page, leading to successful feature development and customer satisfaction.

I proactively engage with customers through surveys, interviews, and social media channels. Additionally, I subscribe to industry publications, attend webinars and conferences, and participate in networking events to ensure I’m aware of current trends and technology advancements.

For effective sprint planning, I involve the entire team to ensure a shared understanding of priorities. I use estimation techniques like Planning Poker to gauge effort and complexity. I also ensure that the sprint goal is clear and aligned with the overall product vision.

Success for vPenTest would be measured by customer satisfaction, reduction in escalations, and year-over-year growth in usage. I believe that continuous feedback loops with our users will enrich our understanding of their needs and drive enhancements that align with their expectations.

I manage multiple priorities by employing a structured approach that includes time management techniques and setting clear expectations for stakeholders. Utilizing task management tools and delegating when necessary ensures that I can focus on high-impact areas while maintaining oversight.