Part Time Floor Leader - Ross Park

As a Part Time Floor Leader at Lush Cosmetics Ross Park, you'll primarily be responsible for driving sales and delivering unparalleled customer experiences. You'll coach and develop your team, manage cash handling processes, and help maintain the store’s visual aesthetics. Part of your role also includes training your sales team in product knowledge and promoting a culture rooted in diversity, equity, inclusion, and belonging.

To qualify for the Part Time Floor Leader role at Lush Cosmetics Ross Park, candidates must have at least one year of experience in customer service, sales, supervisory roles, and cash handling. Additionally, strong communication skills and a passion for skincare and ethical business practices are essential.

Lush Cosmetics is committed to the growth of its Floor Leaders, providing a supportive work environment where continuous development is encouraged. You will receive training on effective sales techniques, product knowledge, and opportunities for feedback to enhance your leadership abilities, ensuring you’re equipped to inspire your team and drive store success.

The hourly pay for the Part Time Floor Leader at Lush Cosmetics Ross Park is set at $16.50 USD. This competitive pay reflects our commitment to providing fair compensation for your hard work in creating a vibrant store environment.

Part Time Floor Leaders at Lush Cosmetics Ross Park typically work between 20 to 29 hours a week, with flexibility required to accommodate store needs, including evenings, weekends, and holidays. This schedule allows for a dynamic work-life balance while being an integral part of the team.

To drive sales in the role of Part Time Floor Leader at Lush, I would leverage data from our sales metrics to assess performance and coach my team effectively. I’d promote product demonstrations to engage customers actively and encourage team collaboration to exceed sales goals, celebrating achievements together to foster motivation.

Excellent customer service at Lush Cosmetics means creating memorable experiences that align with our brand values. It involves actively listening to our customers, offering personalized product recommendations, and ensuring each individual feels valued and understood, leading to both customer loyalty and satisfaction.

In a previous role, I faced a situation with an upset customer who received the wrong product. I listened attentively to their concerns, apologized sincerely, and offered an immediate replacement along with a special discount. This resolution not only satisfied the customer but turned a negative experience into a positive one.

When training new team members, I value building rapport and ensuring they understand their roles thoroughly. It's essential to incorporate hands-on learning, provide constructive feedback, and encourage questions to create an open and supportive training environment, which ultimately benefits team cohesion and performance.

Diversity, equity, inclusion, and belonging are about creating a workplace where everyone feels respected and valued for their unique contributions. It means promoting a culture of openness, encouraging diverse perspectives, and actively working to remove barriers to ensure all team members can thrive.

I believe in the power of positive reinforcement and recognition. By setting clear goals, celebrating achievements, and fostering open communication, I aim to create an environment where team members feel engaged, motivated, and invested in their work.

To ensure operational excellence, I would prioritize staff training on store policies, maintain open channels for communication about best practices, and regularly assess visual merchandising to enhance the customer experience. Additionally, monitoring attendance and punctuality is critical in setting the standard for operational discipline.

Coaching team members in sales techniques involves being a role model and providing tailored feedback. I would engage them in real-time sales scenarios, conduct team training sessions, and celebrate their progress to boost their confidence and provide practical skills they can use on the floor.

To manage cash effectively, I would adhere strictly to company guidelines for cash handling, including regularly reconciling cash drawers, preparing deposits timely, and educating the team on best practices. Accurate cash management is vital for maintaining trust and operational integrity.

I am excited to work as a Part Time Floor Leader at Lush Cosmetics because of my passion for ethical beauty and skincare. I admire Lush's commitment to sustainability and community engagement, and I believe my leadership skills and customer-focused approach can contribute significantly to creating delightful experiences for both our customers and team members.