Program Support Specialist
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Mission
At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.
Purpose
The Client Relationship group (Strategic Account Management) is a critical part of the Biologics team focusing on larger scale client relationships that encompass almost all of Biologics’ business units. The core purpose of this team is to mitigate potential service errors and reduce the business risk of complex accounts through greater management oversight.
The Sr. Associate, Client Management is responsible for managing projects focused on the implementation and/or ongoing management of program sourced to Biologics by McKesson by a pharmaceutical company client.
The Sr. Associate, Client Management serves as a client contact in supporting the ongoing maintenance of an account and is responsible for providing solutions that proactively meet client program requirements.
The Sr. Associate, Client Management will support the relationship between the client-manufacturer and Biologics by McKesson and contribute to cross-functional teams across business units.
Key Responsibilities
Customer Relationship Management
Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.
Responsible for written and verbal (non-sales and non-IT specific) communication to the client.
Contributes to Quarterly Business Reviews to the client on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.
Project Management
Provides patient updates on pending and active refill patients in timely manner to client and field contacts
Updates standard and ad hoc reports as required, provides additional status updates to the client contacts
Responsible for identifying project priorities with customers and communicating priorities to internal operations and BI team.
Assist operations team as needed with escalated cases
Account Management
Support Account/Program Manager with documentation of all client engagement
Serves as the first point of contact for day-to-day program issues from client reimbursement field team.
Involves team members as needed to resolve all issues within reasonable time frames and escalates issues to the team leader as necessary. Interacts with all internal departments to assist as needed in providing business understanding.
Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.
Minimum Requirement
Degree or equivalent and typically requires 2+ years of relevant experience.
Education
4-year degree in related field or equivalent experience
Critical Skills
2+ years experience in project management.
2+ years business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution
Collaborative, customer focused, and able to create visible value to client and within the organization
Proven ability to handle multiple projects toward effective solutions and according to budget and timelines
Advanced project management and organization skills
Detailed understanding and experience with process documentation and improvement
Analytical ability to take an opportunity, notice trends, research and suggest solutions to the customer.
Experience with Microsoft Office Suite, including Visio and Project
Advanced skills in Microsoft Excel, and PowerPoint
Excellent verbal and written communication skills
Ability to develop strong team relationships and bring individuals together to focus on team goals
Travel
Professional office environment 10% travel may be required
Candidates must be authorized to work in USA. Sponsorship is not available for this role.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$52,700 - $87,900McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
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As a Program Support Specialist at McKesson, you'll become part of a dynamic team dedicated to transforming healthcare delivery. McKesson is a Fortune 10 company deeply committed to making quality care accessible and affordable for every patient. In this role, you’ll be at the center of client relationships, focusing on providing support and management to complex accounts in our Biologics division. Your day-to-day responsibilities will include managing projects, discussing process improvements, and contributing to quarterly business reviews. You'll be fostering relationships with pharmaceutical clients while ensuring their specific needs are met through excellent communication and organizational skills. We believe in nurturing a culture that not only thrives on professional development but encourages you to bring your unique ideas to the table to impact patient care. With a keen eye for detail, you’ll analyze data, suggest solutions, and work collaboratively with various teams to enhance client satisfaction. At McKesson, you won't just be filling a position; you'll be shaping the future of health for our communities. If you are ready to take on this challenge and grow along with us, we can’t wait to see what you bring to the table. Join us in making a difference!
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