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Automotive General Service Technician - job 1 of 3

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  

Destination Monro -Your Career is Here! 

 

 

  

 

 

Job Description

The Lube and Tire Technician at Monro or General Service Tech as we call it, is an entry level Automotive Technician position and a great way to start your career at Monro.  Starting day 1 you will begin a comprehensive mechanic training program, covering all aspects of your new role. As a General Service Technician, you will be an essential team member, performing maintenance services on Guest vehicles. More importantly, you will be part of a team working together to deliver 5 Star Guest experiences, while using your technician skills to take care of people, their cars and ensure our guests have safe, reliable transportation. 

Pay is based on experience plus, incentives (if applicable) 

 

Responsibilities

  • Mechanic duties include changing, mounting, and installing tires 
  • Wheel removal, tire repair and balance, tire patch/plug repairs  
  • Quick lube type duties such as lubrication and oil change 
  • Inspect and rotate tires   
  • Basic automotive maintenance work such as battery installation  
  • We will train you to do alignments, brake services, and scheduled maintenance services
  • Customer service and selling
  • Build estimates for automotive work and present to customers  

Compensation: The hourly range for this role is $14 - $16 based on experience. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.

Qualifications

Minimum Qualifications   

  • HS diploma or GED equivalent  
  • Automotive experience  
  • Own basic set of Mechanics tools or participate in tool purchase program  
  • Valid Driver license 
  • Must be at least 18 years of age
  • Positive attitude and a collaborative mindset  
  • Ability to work with hands overhead, stand for long periods and lift 50 lbs  

Preferred Qualifications  

  • Automotive Technician or Lube and Tire experience  

Additional Information

Benefits

 

  • Performance based incentives   

  • Paid vacation and holidays for Full-Time Teammates 

  • Reimbursement for ASE Certifications   

  • Reimbursement for State Inspection Licenses, where applicable   

  • 401k eligibility immediately upon hire 

  • Direct Deposit 

  • Employee Discounts 

  • Healthcare, Vision, and Dental for Full time teammates   

  • Employee Access Perks 

  • Career Advancement Opportunities  

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Average salary estimate

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What You Should Know About Automotive General Service Technician, Monro, Inc.

At Monro, we believe that every car service should feel personal, and that starts with our entry-level Automotive General Service Technician position in Auburn, IN. As part of our incredible team, you’ll dive right into a comprehensive training program that prepares you to take the wheel, quite literally! Starting day one, you’ll learn the ins and outs of vehicle maintenance, from changing and mounting tires to performing oil changes and basic inspections. It’s not just about fixing cars; it’s about creating 5-Star Guest experiences by pledging to keep their vehicles safe and reliable. If you’ve got a knack for hands-on work, enjoy a friendly workplace, and love solving problems with a smile, then you’re the kind of team player we’re looking for! You’ll also get to take part in exciting projects, like learning to do alignments and brake services as you grow. With competitive pay that values your skills and experience, plus additional incentives, Monro isn’t just a job—it's a pathway to a thriving career. So, if you’re ready to jumpstart your journey in the automotive industry, we have your Destination right here at Monro, where your hard work is recognized, and you’re encouraged to take your skills to the next level!

Frequently Asked Questions (FAQs) for Automotive General Service Technician Role at Monro, Inc.
What are the responsibilities of the Automotive General Service Technician at Monro?

As an Automotive General Service Technician at Monro, your responsibilities will include changing, mounting, and installing tires, conducting oil changes, and performing basic automotive maintenance work like battery installation. You will also inspect and rotate tires, perform tire patch repairs, and provide exceptional customer service by building estimates for automotive work.

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What qualifications are required to become an Automotive General Service Technician at Monro?

To become an Automotive General Service Technician at Monro, you’ll need a high school diploma or GED equivalent, a valid driver’s license, and a positive attitude paired with a willingness to learn. Automotive experience is preferred, but what’s most important is your readiness to embrace a team environment and a desire for growth in the industry.

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How does Monro support the career advancement of Automotive General Service Technicians?

Monro is dedicated to the career growth of its Automotive General Service Technicians through on-the-job training, access to Monro University, and company-sponsored certifications. The structure is in place to empower you to advance your career, enabling you to gain valuable skills and potentially move into higher-level positions.

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What benefits does Monro offer for Automotive General Service Technicians?

As an Automotive General Service Technician at Monro, you’ll enjoy a range of benefits, including performance-based incentives, paid vacation and holidays, reimbursement for ASE certifications, and healthcare options for full-time employees. Monro also offers a 401k plan and various employee discounts, making it a great place to build your career.

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What training will I receive as a new Automotive General Service Technician at Monro?

As a new Automotive General Service Technician at Monro, you’ll receive comprehensive training from day one. This includes hands-on experience in various automotive services, customer interaction skills, and specific training modules designed to instill confidence and competency in your role.

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Common Interview Questions for Automotive General Service Technician
What inspired you to apply for the Automotive General Service Technician position at Monro?

A great way to answer this question is to express your enthusiasm for the automotive industry and your desire to work in a team-oriented environment that values personal interactions with guests. Highlight how Monro’s people-first approach aligns with your career goals.

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Can you describe a time when you provided excellent customer service?

Think of an example where you went above and beyond to assist a customer, even in a non-automotive context. Emphasize your communication skills and commitment to ensuring a positive experience, as this is highly valued at Monro.

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What are your long-term career goals in the automotive industry?

Share your aspirations within the automotive field, such as gaining advanced technician certifications or moving into management. Showing your intention for growth reflects positively on your application to Monro's commitment to career advancement.

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How do you prioritize safety in your mechanical work?

Discuss the importance of following safety protocols and best practices in the automotive environment to ensure both personal safety and the safety of the customers’ vehicles. Be sure to mention any relevant training or experiences.

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What experience do you have with basic vehicle maintenance?

Enumerate any hands-on experience you’ve had with vehicle maintenance, whether through courses, personal projects, or previous jobs. Focus on tasks you feel comfortable performing, which aligns well with the duties of an Automotive General Service Technician.

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How would you handle a situation where a guest is dissatisfied with service?

Explain how you would approach the situation calmly and professionally, listening to the guest's concerns and offering solutions. Emphasizing communication and conflict-resolution strategies shows maturity and customer service orientation.

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What tools are essential for an Automotive General Service Technician?

List tools like wrenches, tire changers, and oil filter wrenches, demonstrating your knowledge of the technician’s role that requires these basic tools. Mention your readiness to either purchase tools or participate in Monro's tool program.

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Can you work flexible hours, including weekends and holidays?

Express your willingness to work flexible hours, highlighting that you understand the nature of the automotive business often requires availability during busy times. Positivity in accommodating these shifts shows dedication.

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What motivates you to perform well in fast-paced environments?

Discuss personal attributes that contribute to your productivity, such as being goal-oriented, thriving on teamwork, or having a passion for cars. Potential employers appreciate employees who respond well under pressure.

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Why do you think teamwork is important in an automotive service role?

Talk about how collaboration enhances efficiency, increases safety, and improves customer service. Being a team player is vital in the automotive service sector, and mentioning examples can strengthen your response.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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Full-time, on-site
DATE POSTED
March 23, 2025

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