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Maintenance Technician II (West Village Apartments) - job 1 of 2

Carpentry, electrical, HVAC, plumbing, and you! These are some of the most important things we need to maintain our properties and keep our residents happy. If you're looking to make a difference with your technical knowledge and excellent customer service, then we want to hear from you.


WinnCompanies is looking for a Maintenance Technician II to join our team at West Village Apartments, a 135-unit affordable housing community located in Buffalo, NY.


This opportunity offers a pay range of $21.00 to $23.00 per hour, based on experience. 


Responsibilities
  • Diagnose and make repairs in such areas as, but not limited to: appliances, carpentry, hardware accessories, masonry, painting, basic electrical, basic plumbing, and basic HVAC.
  • Complete assigned service requests and repairs consistent with company operating procedures. Ensure vacant apartments are prepared for occupancy and market ready in accordance to company standards.
  • Perform maintenance service orders associated with the preventive maintenance program, building and safety inspection and annual unit inspection.
  • Maintain grounds and curb appeal through snow removal, landscaping, and trash management activities.
  • Be available for on call activity during off hours and emergencies based on a pre-determined schedule and need.


Requirements
  • 1-3 years of relevant work experience.
  • General knowledge of electrical, appliances, HVAC, boilers and/or carpentry.
  • Basic familiarity with computers and tablets.
  • Good communication and interpersonal skills.
  • Excellent customer service skills.
  • Must have strong plumbing experience.
  • Ability to lift at least 50lbs and climb stairs.
  • Availability for on-call activity during off-hours for urgent needs.
  • Ability to speak and understand basic English.


Preferred Qualifications
  • Vocational or technical training.
  • LIHTC and Project Based Section 8 experience.
  • CAMT certification.


$21 - $23 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300+ team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.


Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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Average salary estimate

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$43680K
$47840K

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What You Should Know About Maintenance Technician II (West Village Apartments), WinnCompanies

If you're a seasoned technician with a knack for solving practical problems and providing top-notch customer service, then the Maintenance Technician II position at West Village Apartments in Buffalo, NY, might just be the perfect fit for you! Here at WinnCompanies, we believe that maintaining our properties is essential to keeping our residents happy and feeling at home. In this role, you'll be diving into a variety of tasks like diagnosing and repairing appliances, handling basic electrical and plumbing jobs, and performing preventive maintenance. Your skills in carpentry and HVAC will come in handy as you ensure that our 135-unit affordable housing community remains in tip-top shape. You’ll also have a hand in making sure that our vacant apartments are prepared and ready for new residents. Plus, if you enjoy being outdoors, you'll help maintain our beautiful grounds as part of our curb appeal initiatives. The ideal candidate has 1-3 years of experience, is knowledgeable about general maintenance, and possesses excellent communication and customer service skills. With a pay range of $21.00 to $23.00 per hour based on your expertise and additional benefits like flexible schedules, tuition reimbursement, and more, we can't wait to see how you can make a difference at WinnCompanies!

Frequently Asked Questions (FAQs) for Maintenance Technician II (West Village Apartments) Role at WinnCompanies
What are the main responsibilities of a Maintenance Technician II at West Village Apartments?

As a Maintenance Technician II at West Village Apartments, your primary responsibilities include diagnosing and repairing various maintenance issues such as electrical, plumbing, HVAC, and carpentry tasks. You're expected to complete service requests efficiently, ensure apartments are market-ready, and participate in the preventive maintenance program. Additionally, you'll maintain the community grounds, which includes tasks like landscaping and snow removal, emphasizing the importance of appearance and safety in the living environment.

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What qualifications are needed to apply for the Maintenance Technician II position at West Village Apartments?

To apply for the Maintenance Technician II position at West Village Apartments, candidates should possess 1-3 years of relevant work experience and have a general knowledge of electrical systems, appliances, HVAC, plumbing, and carpentry. Strong plumbing skills are essential, as well as the ability to communicate effectively and provide excellent customer service. A basic familiarity with computers and tablets is also necessary. Candidates with vocational training or certifications like CAMT may have an advantage.

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What are the benefits of being a Maintenance Technician II with WinnCompanies?

Being a Maintenance Technician II with WinnCompanies comes with numerous benefits, including generous paid time off policies, healthcare options, 401(k) plans with matching contributions, and flexible spending accounts. Additionally, there are opportunities for career advancement through tuition reimbursement and continuous development programs. Employees also enjoy perks such as gym membership reimbursements and discounts with various corporate partners, making it a rich and rewarding experience.

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How does the on-call schedule work for a Maintenance Technician II at West Village Apartments?

As a Maintenance Technician II at West Village Apartments, you will be required to be part of an on-call schedule for off-hours and emergencies. This means being available to address urgent maintenance needs as they arise outside of standard business hours. The exact schedule will be predetermined, allowing you to manage your time effectively while ensuring that residents feel supported in their home environment.

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What does the training process look like for new Maintenance Technician II hires at WinnCompanies?

When you join as a Maintenance Technician II at WinnCompanies, you will undergo a comprehensive training process that equips you with the tools and knowledge needed for success. This includes hands-on training with experienced team members, familiarization with company protocols, and ongoing opportunities for professional development. Our commitment to career growth ensures that you will always have the support you need to excel in your role.

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Common Interview Questions for Maintenance Technician II (West Village Apartments)
Can you describe your experience with HVAC systems?

When answering this question, highlight specific experiences you've had with HVAC systems, mentioning any troubleshooting or repair work you've done. Emphasize the importance of maintaining these systems for tenant comfort and safety, and discuss any technical certifications you possess that lend credibility to your expertise.

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How do you prioritize maintenance requests?

In your response, discuss the method you use to assess and prioritize maintenance requests based on urgency and impact on residents. Explain how effective communication with tenants is vital in managing expectations, and share any tools or systems you have used to keep track of requests efficiently.

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Can you provide an example of a challenging maintenance issue you resolved?

Choose a specific example that showcases your problem-solving skills. Discuss the issue you faced, how you diagnosed and fixed it, and the positive outcome for the residents. This demonstrates your technical ability as well as your commitment to customer service.

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What skills do you think are essential for a successful Maintenance Technician II?

Highlight a blend of technical skills and soft skills necessary for success in this role, including plumbing, electrical knowledge, effective communication, customer service, and teamwork. Linking your skills to the specific responsibilities of the job will demonstrate your understanding of the position.

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How do you handle emergency maintenance situations?

Share your approach to emergency situations, focusing on your ability to stay calm under pressure, assess the situation quickly, and communicate effectively with both residents and your team. Provide an example if possible to reinforce your point.

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What do you do to ensure your work area is safe and clean?

Discuss your commitment to safety procedures and cleanliness by describing the steps you take to keep your work area orderly. Emphasize on adhering to safety protocols while performing repairs and service, which protects not only the residents but yourself as well.

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How would you deal with a difficult resident regarding a maintenance issue?

Explain your strategy for handling challenging conversations with residents, focusing on active listening and clear, respectful communication. Emphasize your goal to find a resolution that meets their needs and maintains a positive living environment.

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What experience do you have with preventive maintenance programs?

Discuss your past experiences with preventive maintenance, noting the importance of these programs in preventing larger scope issues. Include any experience you have in creating schedules or documenting maintenance tasks to ensure all facets of the property remain in good repair.

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What would you do if you were unsure how to complete a repair?

Your answer should reflect your willingness to seek guidance while also demonstrating resourcefulness. Discuss your process for researching solutions, reaching out to colleagues, or accessing manuals, showcasing your commitment to getting the job done correctly.

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How do you keep up with new maintenance techniques and technologies?

Mention specific resources you utilize to stay updated on industry trends, such as training programs, online forums, or professional organizations. Highlighting your proactive approach to learning showcases your dedication to professional growth and excellence in your role.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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March 21, 2025

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