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Operation Excellence Manager

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Company Description

ID: R25_0005628

This is a Hybrid Position.

Job Description

This role requires smooth execution Management and complete control over tasks as per SOPs & SLAs related to projects and admin duites specific to DA backoffice in coordination with local level HUB resources / local Delivery resources for all countries under Malaysia HUB.

The Operation Excellence Manager familiarizes with all collection services in order to execute, manage and control them effectively post Go-Live of HUB, collaborates with different stakeholders while working & supporting on projects, and admin duties in order to meet them as per aligned timelines & SLAs, and understands country level exceptions, timelines, requirements etc. in detail together with local HUB resources for future Standardization & Automation.

Responsibilities

Ensures execution of tasks pertaining to Projects and Admin duties happens as per SLAs
Engage with country level stakeholders to understand their concerns & also HUB pain points and work on finding simpler & eficient solutions to it
Organize regular engagement calls with the team to understand their concerns, coach them, organize training for them (as per development needs) & work towards keeping their motivation levels always high
Look for optimization opportunities on a continual basis
Engage continuously with team and create an environment that drives and promotes integrity and company values
Lead continuous improvements initiatives
Remain aware about country level exceptions, nuances, risks, challenges, timelines while working on Projects and Admin duties
Anticipate challenges, risks and raise them HUB Leader

Qualifications

We are looking the best data-driven professional, a lover of innovation, committed to make things to happen with a leader mindset, to take the sit as Operation Excellence Manager within our team.

This Manager has a highly effective communication skills matched with good presentation, has the talent on influencing skills, and it's committed with the integrity. Must have the ability to operate effectively with high energy and flexibility in a fast-paced, constantly evolving team environment.

Requirements

College degree (Preferred on Business Administration, Marketing, Engineer, Project Management...)
+8 years of working experience (preferably on market research)
+5 years working as people Manager
English Proficiency
Result oriented with aptitude for continuous process improvements (continuous improvement)
Comfortable working with data and numbers as well as collecting and reporting information
Good understanding of operational metrics
Technically savvy to work on analytical tools
Proficient in Microsoft Office Suites
Business acumen with strong organization skills
Appropriately models and reflects the Nielsen values and leadership profile

Nice To Have

Any additional language would be a deal breaker
Product knowledge
Multi country market knowledge

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion

NielsenIQ Glassdoor Company Review

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NielsenIQ DE&I Review

4.1

CEO of NielsenIQ

Jim Peck

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Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About Operation Excellence Manager, NielsenIQ

If you're on the lookout for an exciting opportunity to thrive in a dynamic work environment, look no further than joining NIQ as an Operation Excellence Manager! This remote role based in Ciudad de México is perfect for someone who is passionate about process optimization and operational improvement. As the Operation Excellence Manager, you'll have the chance to drive seamless execution and management of various projects within our back office operations across Malaysia HUB. You'll be collaborating closely with local stakeholders, handling everything from administrative duties to supporting projects, all while ensuring adherence to timelines and service level agreements (SLAs). Your ability to engage with team members, understand their concerns, and coach them to success will be pivotal. We need someone who not only has a data-driven mindset and a knack for leadership but can also inspire others to embody integrity and our company values. With your wealth of experience, especially in market research and project management, you’ll identify optimization opportunities and lead continuous improvement initiatives. If you're ready to elevate NIQ's operations and work in a fast-paced, flexible environment alongside a team that shares your commitment to excellence, we want to hear from you!

Frequently Asked Questions (FAQs) for Operation Excellence Manager Role at NielsenIQ

What are the primary responsibilities of the Operation Excellence Manager at NIQ?

The Operation Excellence Manager at NIQ plays a crucial role in ensuring the smooth execution of projects and administrative tasks as per established SOPs and SLAs. This includes engaging with country-level stakeholders to understand their concerns, leading team engagement calls, identifying optimization opportunities, and promoting a culture of integrity and excellence among team members.