Human Services Supervisor 2

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Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you have experience with the principles and practices of management including planning, decision making, organizing and motivating others? Are you looking for a new career and have a strong desire to help others? If you answered yes, then we want to hear from you!

Summary of Duties

Oregon Eligibility Partnership (OEP) provides direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system. Learn more here.

• Provide direction, support and encouragement to local support staff to achieve and maintain performance measures established by the department or district.

• Perform administrative functions to carry out objectives and goals of the department and implement the department's vision, leveraging local community resources and department staff and programs.

• Participate in the management of agency programs, development of program rules and policies, program evaluation and budget preparation.

• Monitor and analyze local office effectiveness in policy implementation and application. Analyze, evaluate and monitor operational effectiveness through reports gathered by reviews, routine monitoring and quality control data.

• Facilitate communication of program issues between department staff, community partners, the district office and central office.

• Collaborate with community partners to develop long and short-term planning goals, performance measures and operational objectives.

• Anticipate agency needs and direction. Articulate that vision with staff and the community to provide an environment for effective change to occur. Facilitate changes in services, programs, community partnerships and use of department resources.

• Actively model our Equity North Star goals and the ODHS Core Values of Stewardship, Integrity, Respect, Responsibility, Service Equity, Innovation and Professionalism. Ensure staff have a clear understanding of these goals and values; hold self and staff accountable for instilling these values into everyday actions and behaviors.

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience; OR

• One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

We are looking for candidates with:

• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.

• Experience adapting communication style to the intended audience; listening intently and speaking with empathy.

• Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes. 

• Experience actively engaging employees at all levels of the organization, recognizing their potential, and supporting their future career growth.

Attention all candidates! A cover letter is required (limit: 1 page). Clearly describe how you meet the essential attributes in your cover letter. Your cover letter (required) and resume (optional) may be uploaded in the Resume/CV field in the online application. Your application materials must clearly display you meet the minimum qualifications. Please include detailed work and education history that includes the month/year start date and month/year end date for each role/job. Additional information and/or materials cannot be accepted after the application deadline. Your application materials will determine if you are selected to move forward in the hiring process and will be used to determine your starting salary range.

Working Conditions

• The work schedule is 8 a.m. – 5 p.m., Monday – Friday on site and in-person at the Medford ODHS office on State Street.

• Non-conventional work hours are expected in addition to professional work week hours, which may include evenings and weekends.

• Regular local travel for meetings throughout Jackson and Josephine Counties, as well as occasional travel outside the local area requiring overnight stays.

• Works in an integrated environment where diverse programs, partners and staff create the work team.

• Contact with the public, including contact with Oregonians experiencing emotional and financial stress.

• Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.

• General office conditions include high stress environment due to a high-volume workload with short time frames.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• Requires a valid driver's license or other acceptable method of transportation for routine travel.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This position is management services and is not represented by a union. 

• This recruitment may be used to fill future vacancies in the same classification.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Alissa Walker. If you contact the recruiter, please include the job requisition number.

• Email: ALISSA.WALKER@odhs.oregon.gov

• Phone (call or text): 503-519-1807