People Operations Specialist

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

🔍 Why we’re looking for you

The People Operations Specialist will support the greater People Operations team, optimizing processes that support Owner’s rapid growth and lays the foundation for the future. This position will closely collaborate with teams across the business to implement best practices and processes for People Operations to drive operational excellence and team member experience across the entire lifecycle - from onboarding to offboarding. If you are looking for an opportunity to make a significant impact within a hyper growth and innovative environment, this is the role for you.

This role is 100% remote and can be based anywhere in the United States.

• Employee Onboarding & Offboarding: Support the new hire onboarding process, partnering with our Talent team and cross functional leaders, to ensure a smooth onboarding experience for new team members. Support team member offboarding ensuring compliance across geos and jurisdictions.
• Team Member Engagement: Drive employee engagement & recognition initiatives; champion maintaining a positive organizational culture through communication and company programs.
• Data Management: Maintain and update employee records in the company’s HRIS, ensuring all data is accurate, confidential, and compliant. Assist with audits and reporting to ensure compliance with local, state, and federal laws.
• Operational Execution: Support the development and implementation of People Ops policies, processes and programs, ensuring adoption and compliance.
• Administrative Support: Provide administrative support and other related responsibilities as assigned. Support team members through outreach of general inquiries.

• All departments at Owner.

• Minimum of 3 + years of demonstrated experience in a People Operations support role, preferably in a start-up environment and supporting a global workforce.
• HR/People Operations certification (e.g., SHRM-CP, PHR) a plus.
• Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
• Proficiency in HR tech stack, preferably Rippling HRIS & Lattice.
• Excellent communication and interpersonal skills with the ability to work well across all levels and teams of the organization.
• Ability to handle sensitive and confidential information with discretion.
• Understanding of labor laws, HR policies, and best practices in the US; Canada LATAM a plus.
• Ability to identify opportunities and find creative solutions for People Operations processes and people issues.
• Detail-oriented, organized, and comfortable with handling multiple tasks simultaneously. Effective at managing deadlines, ensuring a smooth execution of day-to-day operations.

• This role's estimated base salary range is $82,000 - $90,000 USD, plus a generous pre-IPO equity package.
• Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.