HR Specialist, Field Operations

As the HR Specialist for Field Operations at Via, you'll manage essential HR processes including onboarding, offboarding, and training while also providing support for employee relations and HR policies. You will oversee payroll support, time-off tracking, and ensure a smooth operational flow. By fostering a positive workplace culture and driving engagement initiatives, you will play a crucial role in enhancing the employee experience.

To be considered for the HR Specialist, Field Operations role at Via, candidates should have a minimum of 3+ years of experience in HR operations or employee relations, specifically supporting shift-based workforces. A Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred, along with strong interpersonal skills and proficiency in HRIS systems and Microsoft Office.

The work environment for the HR Specialist, Field Operations at Via is collaborative and fast-paced, requiring a hands-on approach to HR tasks. Located in Fort Worth, TX, this in-person role prioritizes teamwork and communication, as you support the employee drivers and dispatch team while ensuring a positive and engaging workplace culture.

Via is committed to employee development and encourages HR Specialists, including the Field Operations role, to engage in leadership and professional growth. You’ll have the opportunity to initiate training programs and implement best practices that enhance team performance while receiving support from both local and NYC-based HR teams.

For the HR Specialist, Field Operations role at Via, the salary range is between $55,000 and $70,000 per year. This compensation reflects your experience and skills, excluding additional incentives such as equity or variable pay, with comprehensive benefits including medical plans and 401K matching.

An effective way to answer this is to share your passion for human resources, highlighting your desire to support and develop talent within an organization while promoting a positive workplace culture, especially in a company with a mission like Via.

When addressing this question, provide specific examples of onboarding and offboarding processes that you’ve managed, focusing on how you contributed to a smooth transition for employees and ensured compliance with company policies and procedures.

Discuss your approach to employee relations by emphasizing your communication skills and problem-solving abilities. Include examples of how you’ve successfully managed conflicts, addressed concerns, and led investigations while maintaining confidentiality and fairness.

Talk about your proficiency with HRIS systems and tools, mentioning specific software you’ve used for payroll, benefits administration, or employee tracking, and how these tools have helped streamline your HR processes effectively.

When answering this, choose a specific engagement initiative you spearheaded, explaining its goals, implementation process, and the results achieved, focusing on how it enhanced employee morale or teamwork.

Share your commitment to continuous professional development by mentioning resources such as HR workshops, online courses, industry publications, and networking with other HR professionals to stay informed on best practices relevant to the HR Specialist role at Via.

Describe your methodical approach to compliance, including regular audits of HR processes, staying informed on legal requirements, and fostering a culture of transparency where employees feel comfortable discussing compliance-related issues.

Discuss your proactive approach to understanding the operational needs by collaborating with the Field Operations team, leading initiatives that promote efficiency, and ensuring that HR policies align with operational goals at Via.

Express your understanding of how company culture impacts employee satisfaction and performance. Share examples of how you've contributed to building a positive culture, emphasizing your belief in fostering inclusivity and open communication.

Share your enthusiasm for Via’s mission to transform transportation, highlighting how your skills and experiences align with the company’s goals, and express your eagerness to help foster a positive workplace culture that supports this innovative vision.