Director, People Business Partner

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This critical role leading a team of Site People Business Partners Covering the North America region (US & Canada) working closely with senior leaders across the business and HR to drive optimal business and employee outcomes though the development and implementation of effective employee relations strategies. As an advisor, the Director influences executive decision-making and establishes strategies for employee relations. They design and implement programs to enhance manager effectiveness and employee engagement, providing training on policy interpretation. The successful candidate will skillfully execute on strategic priorities that create, develop, and maintain positive employee - employer relationships across the company, leading the team to provide interactive, localized partnership with local leaders, people managers, and employees. You will ensure that the team is pro-actively creating and fostering a positive work environment for all, using observed and data analytical insights to build local strategies, solicit feedback, create, and deliver site or community-based initiatives. The team will collectively coach and develop leaders and individual contributors to continue strengthening manager effectiveness and employee experiences.

Job Description:

This role will leverage data insights to distill themes and use predictive analytics to identify trends & hotspots while creating and executing plans to address opportunity areas.  Acts as a neutral third party to resolve conflicts between employees or between employees and management. Develops and updates employee policies and procedures, maintaining clear and consistent global and local policies that align with company values and legal requirements. Advise leaders on performance management best practices, including setting expectations, providing timely feedback, and coaching.  The role is accountable for leading programs at scale, from need identification to implementation, considering the unique needs of our internal customers and in close partnership with the HR Centers of Excellence (COEs) and Employment Legal team. You will also be charged with strengthening the capabilities of the Site PBP team by providing coaching and counsel to further develop their capability and capacity, always striving for a customer centric outlook.    Influences decision-making at the executive level regarding employee relations strategies
•    Designs and implements proactive manager effectiveness and employee engagement programs
•    Provides training and guidance to managers and employees on policy interpretation
•    Collaborates with HR functional experts to deliver initiatives that enhance employee relations
•    Strengthens site effectiveness through engagement and communication strategies
     
Under your leadership the team will:
•    Develop and implement employee relations strategies, creating and executing plans to improve employee morale, engagement, and overall job satisfaction
•    Leverage data insights to distill themes and use predictive analytics to identify trends & hotspots; create and execute plans to address opportunity areas
•    Act as a neutral third party to resolve conflicts between employees or between employees and management; identifying gaps and prioritize ways to remediate employee conduct and performance concerns
•    Investigate complaints of harassment, discrimination, or other workplace misconduct. Partner collaboratively with Legal, other Investigations teams to advise and execute investigations and remedial actions, keeping key stakeholders appraised of key updates as appropriate while fostering a positive and inclusive work environment where employees feel valued and respected
•    Create and maintain clear and consistent global and local policies that align with company values and legal requirements while communicating policies and procedures in a clear and understandable manner
•    Advise managers on performance management best practices, including setting expectations, providing timely feedback, and coaching (Assist managers in addressing performance issues through constructive feedback, effective probation period management and corrective measures)
•    Ensure compliance with labor laws and regulations: Conduct horizon scanning on employment laws and regulations and execute plans to ensure the organization's compliance.
 
Core capabilities required:      
•    Subject matter expertise in developing employee relation policies, performance management & conflict resolution
•    Operational excellence, always focused on process efficiency, delivering measurable business and employee value, and achieving size with scale 
•    Analytical and critical thinking with a metrics-driven approach to solutions and the ability to leverage analytics and insights to create compelling narratives for change to gain sponsorship
•    The ability to identify root-cause issues, match people strategies to business strategies, and deliver regional and global programs that drive results.
•    A deep business acumen and the executional know how of building and growing businesses globally through the ongoing development and support of it’s people
•    The ability to synthesize complex situations into a digestible format for the business leaders and their teams
•    Team-oriented consensus builder who understands how to achieve buy-in from diverse constituencies, building bridges and designing “win-win” solutions across a matrix management organization
•    Strong interpersonal skills with demonstrated ability to partner and build relationships with executive leadership, managers and all levels of coworkers and employees
•    High degree of resilience and tenacity to drive change
•    Strong track record of getting things done through others, informal networks/channels and working across boundaries to break down silos and fully leverage partners throughout the HR delivery model
•    Experience leading and supporting broad scale change initiatives that have global impact and complex expectations
•    Excellent project management skills with a proven ability to design and implement creative HR solutions that drive business results
•    The ability to flourish in a rapidly changing organization and operate comfortably with ambiguity and complexity.
•    High emotional intelligence and ability to thrive in an ambiguous and dynamic environment
•    Ability to think innovatively to create the best experience for our employees
 
Required Skills and experience:
•    12+ years of HR and employee relations experience in roles of progressively increasing scope and seniority in matrixed, high-growth, organizations
•    Strong knowledge of labor laws across the Americas region for both exempt and non-exempt employees 
•    Proven leadership experience is a must, including having directly hired and managed diverse teams across different geographies
•    Experience in a high profile, strategic HR role with heavy executive-level interface and a high degree of executive influence
•    A bachelor’s degree in human resources management, Business Administration, or equivalent experience is required with a preference for an advanced degree in Human Resources or Business Administration
•    SPHR or SHRM-SCP certification is a plus
 
 

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

to

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

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We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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