Technical Delivery Manager

Role:                                 Technical Delivery Manager

Location:                          Leeds, hybrid

Salary:                              DOE, plus extensive benefits

Contract type:                 Permanent

Employment type:          Full time

Working hours:              37.5 hours per week, Mon-Fri, 9:00 to 17:30

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery.  We are Great Place to Work certified as we consider colleague experience a top priority every day.  Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider.  We are committed to continuing to develop a positive, open and honest working environment for all.

As an Infrastructure Delivery Manager, you will lead and deliver key infrastructure projects and business-enabling initiatives. This role involves developing and managing a comprehensive roadmap to enhance the P2U infrastructure across all sites and countries. The successful candidate will create and adhere to strategic delivery plans and work closely with service operations to execute projects as part of the service improvement roadmap.

What’s in it for you?

Occupational sick pay                   

Enhanced maternity and paternity pay                 

Contributory pension 

Discounted insurance (Aviva)     

Employee discount site                                              

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme             

In-house mental health support                                             

Free onsite parking  

Health and wellbeing initiatives 

Social events throughout the year                                         

Cycle to work scheme 

Green car scheme*(subject to minimum earnings)                          

Registration fees paid (GPhC, NMC, CIPD etc)     

Long service bonus 

Refer a friend bonus                      

Blue light card                                                               

Hybrid working

Commitment to CPD/training     

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases 

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

• Design and plan the initiation of the projects, ensuring the scope is captured documented and communicated to the team members and key stakeholders;
• Design, plan, coordinate and lead the Technical Work Stream and assigned team to deliver according to success factors and set goals
• Handle the day-to-day management of the project including executive reporting, risk & issue management, resourcing, critical issues, and engagement with internal and external partners
• Work in partnership with stakeholders to ensure communications are relevant and effective
• Drive and support ongoing compliance to IT standards across delivered infrastructure services
• Manage and track budget, provide an ongoing challenge around scope and submit changes to the budget authorisation process as required
• Identify and source the required resources, either external or internal, as well as monitoring and managing their performance throughout the project, providing corrective supervision if necessary
• Protecting the business experience through strong change management discipline and adherence to security standards;
• Ensuring adherence to the company’s governance frameworks for change apply across all the project
• Understand high-level technical architecture and be able to facilitate debate and drive decisions on appropriate solutions;
• Be responsible for the project administration and the production of project documentation, e.g. project plans
• Track progress against milestones, deadlines and budget
• Anticipate, manage and resolve issues and act as the point of contact for the project
• Use best practice risk management, assessing risks in an informed and considered manner and to plan for the mitigation of these risks

Who are we looking for?

• Experience in application support, ideally within an ITIL framework
• Experience of agile development/delivery teams and technical delivery management
• Well-informed opinions and able to take people on a journey with your ideas, but open to being convinced otherwise through discussion and debates with your teammates
• Collaborative personality with strong influence skills with people across different levels and backgrounds
• Ability to present your vision to stakeholders and the team
• Practical experience of working within an infrastructure and operations team
• Experience in large scale infrastructure delivery; (involving mid-range servers, software and data migrations and Windows technology)
• Strong leadership skills and be confident working with virtual teams. A track record of managing third parties and multi-vendor teams across multiple project activities
• Excellent communication and relationship management capabilities
• Understand core IT policies, standards and processes and their importance in delivering a good service to the business
• Stakeholder management across the organisation and within a global function
• Working knowledge of GDPR and an appreciation for data governance standards, controls and requirements and how they are factored into design activity

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

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