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Epic Nurse Triage Analyst

Prominence Advisors is actively seeking an Epic Call Hub Analyst to join their team. You'll have the opportunity to help healthcare organizations solve their toughest challenges through your ability to drive strategic process improvement, manage complex projects, and solve difficult problems. You'll help strengthen our team of the best and brightest, with reputations centered on getting things done. We've won multiple awards for workplace culture and innovation, including our most recent designation as a top 10 Best Small Firm to work for by Consulting magazine.

At Prominence, you'll become part of a disruptive force in the Healthcare IT space, changing your clients' expectations for the better. Your clients will value you as a true advisor, filling a strategic need. You'll use honesty and candor to consistently provide straight-forward truths and conversations with clients.

Who We Are

Prominence is a healthcare technology strategy and implementation firm, focused on helping the nation’s leading healthcare organizations to do more with their data. Founded by former Epic managers, we understand the technology landscape in healthcare and provide IT staffing, advisory services, and analytics solutions to create robust data ecosystems that support clinical workflows, automate operational processes, and expedite research. Whether it’s guiding a technology implementation, establishing governance principles, or developing leading edge analytics, we help our customers make sense out of the mountain of data at their fingertips in order to deliver higher quality care at a lower cost.

Ranked as a best place to work over 27 times (and counting!), Prominence’s culture provides consultants with a supportive environment that allows you to innovate and grow your career in healthcare IT. Additional information is available on our website.

You will need to possess the following qualifications for this role

  • Certifications
    • Epic Cheers and/or Nurse Triage certifications
  • Experience
    • 3+ years of experience as an Epic Advisor
    • Experience with Call Hub
  • Soft-Skills
    • Strong problem-solving and analytical skills
    • Excellent communication and collaboration skills
    • Ability to work independently and manage multiple projects simultaneously

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We’ve won Modern Healthcare’s Best Places to Work Award and have been voted to Chicago’s 101 Best and Brightest companies list three years running. Our most recent designation is being named in the top 10 by Consulting magazine as one of the Best Small Firm to Work For.

Prominence is dedicated to hiring the best and brightest minds in healthcare and maintaining a culture that rewards our employees for following their passion. We are excited to offer the following benefits for this position:

  • Competitive Salaried and Hybrid Compensation Plans
  • Health Care Plan (Medical, HSAs, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Dependent & Health Savings Accounts
  • Short Term & Long Term Disability
  • Paid Time Off (Vacation/Sick & Public Holidays)
  • Training & Development Fund
  • Technology Stipends (for Qualifying Roles)
  • Work From Home
  • Charitable Giving to Causes You Believe In


Employment Eligibility

Must be legally authorized to work in the United States without sponsorship.


Commitment to Equal Opportunity

The world’s most talented professionals come from every background. All applicants will be considered for employment without attention to age, race, color, religion, gender identity and/or expression, sexual orientation, national origin, marital status, veteran or disability status, or any other characteristic protected by law. In addition, Prominence will provide reasonable accommodations for qualified individuals with disabilities.

If you are smart and good at what you do, come as you are. All qualified candidates are encouraged to apply.


Partnership Eligibility

Our partnerships are extremely important to us. This online application is not intended for anyone who is currently under a non-compete agreement or has an arrangement that precludes employment at Prominence. We appreciate your help in respecting our partners.

Interested in learning more? Apply below to connect with our Talent team about immediate openings and future consulting projects.

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Epic Nurse Triage Analyst, Prominence Advisors

Prominence Advisors is actively searching for an Epic Nurse Triage Analyst to join our innovative team. In this role, you'll have a unique opportunity to assist healthcare organizations in overcoming tough challenges and improving their processes through strategic insights. Your expertise will help manage complex projects while solving intricate problems, making you an integral part of our award-winning workplace culture. We believe in creating a supportive environment where our consultants can grow and excel in the healthcare IT space. As an Epic Nurse Triage Analyst, you will not just be any employee; you'll become a trusted advisor to your clients, offering straightforward advice and solutions. We pride ourselves on our strong reputation built on honesty and productivity; multiple awards, including recognition as one of the Top 10 Best Small Firms to work for, showcase our commitment to a rewarding workplace. At Prominence, we're not just about advising; we're here to disrupt the Healthcare IT landscape and elevate client experiences. You will help clients make sense of complex data environments while focused on delivering higher quality care at lower costs. With a foundation led by former Epic managers, you can trust that you'll be surrounded by knowledgeable colleagues eager to innovate. We are dedicated to hiring top talent who share our passion for healthcare technology, and our culture supports you in following your career aspirations. Join us and elevate your career with a firm that’s been recognized as a best place to work over 27 times and counting.

Frequently Asked Questions (FAQs) for Epic Nurse Triage Analyst Role at Prominence Advisors
What are the primary responsibilities of an Epic Nurse Triage Analyst at Prominence Advisors?

As an Epic Nurse Triage Analyst at Prominence Advisors, your main responsibilities will include managing complex projects, driving strategic process improvements, and serving as a reliable advisor to healthcare clients. You'll be involved in analyzing data workflows and implementation strategies to enhance patient care, while also ensuring effective communication between teams and stakeholders.

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What qualifications do I need to apply for the Epic Nurse Triage Analyst position at Prominence?

To qualify for the Epic Nurse Triage Analyst position at Prominence, you should possess certifications like Epic Cheers and/or Nurse Triage certifications, along with three or more years of experience as an Epic Advisor. Strong problem-solving abilities, excellent communication skills, and the capacity to manage multiple projects simultaneously are also essential.

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How does Prominence Advisors support career growth for Epic Nurse Triage Analysts?

Prominence Advisors values continuous learning and development for its team members. As an Epic Nurse Triage Analyst, you'll have access to training and development funds to broaden your skills and expertise, along with an innovative workplace culture that encourages creativity and career advancement.

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What is the workplace culture like at Prominence Advisors for an Epic Nurse Triage Analyst?

The workplace culture at Prominence Advisors is supportive and collaborative, recognized multiple times with awards for being a top place to work. As an Epic Nurse Triage Analyst, you'll be part of a team that values innovation, integrity, and work-life balance, allowing you to thrive while making a significant impact in healthcare IT.

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What benefits can an Epic Nurse Triage Analyst expect at Prominence Advisors?

Epic Nurse Triage Analysts at Prominence Advisors can expect a wide range of benefits, including competitive salary and hybrid compensation plans, comprehensive healthcare coverage, retirement savings options, life insurance, and generous vacation/personal leave policies. Additionally, there are opportunities for charitable contributions, technology stipends, and work-from-home flexibility.

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Common Interview Questions for Epic Nurse Triage Analyst
Can you explain your experience with Epic systems as an Epic Nurse Triage Analyst?

In your response, focus on specific Epic systems you have experience with, such as Epic Cheers or Call Hub. Detail any project roles where you've successfully employed these systems and illustrate how your contributions enhanced operational efficiency or patient care.

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How do you approach project management as an Epic Nurse Triage Analyst?

Discuss your strategies for managing multiple projects simultaneously, mentioning specific tools or methodologies such as Agile or Lean. Emphasize the importance of communication and collaboration in ensuring that projects are delivered on time and meet the client's needs.

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What soft skills do you believe are essential for an Epic Nurse Triage Analyst?

Highlight skills such as problem-solving, critical thinking, communication, and teamwork. Provide examples of situations where these skills helped you overcome challenges and achieve successful outcomes in your previous roles.

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How do you keep up with the evolving healthcare technology landscape?

Mention any sources you rely on to stay informed, such as online courses, webinars, industry publications, or professional organizations. Showing a commitment to continuous learning and adapting to new technologies will demonstrate your dedication to your role.

Join Rise to see the full answer
Can you provide an example of a time you improved a process in a healthcare setting?

Prepare a specific instance where you reviewed a process, identified inefficiencies, and implemented changes that led to better patient care or operational efficiency. Use metrics if possible to illustrate the positive outcomes.

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What challenges have you faced while working as an Epic Advisor, and how did you overcome them?

Reflect on a particular challenge you encountered, detailing how you approached the situation and what you learned from the experience. Discuss collaboration with colleagues and how it contributed to a successful resolution.

Join Rise to see the full answer
Describe a time you had to communicate a complex idea to a non-technical audience.

Here, you can share a relevant experience where clarity was key. Explain your approach to breaking down technical jargon into simple terms, ensuring the audience understood the concept without feeling lost.

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How would you handle conflicts within a project team as an Epic Nurse Triage Analyst?

Address the importance of open communication and active listening. Share strategies that helped resolve conflicts in previous roles, reinforcing the need for collaboration and understanding different perspectives.

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What role do you think data analytics plays in improving healthcare delivery?

Emphasize the critical role data analytics plays in enhancing patient outcomes, operational efficiencies, and informed decision-making. Provide examples of how analytics has transformed practices and improved care in your past experiences.

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Why are you interested in the Epic Nurse Triage Analyst position at Prominence Advisors?

Express your enthusiasm for the role based on Prominence's reputation for innovation and workplace culture. Relate your career goals to the company's mission and the unique contributions you plan to make as part of their talented team.

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Prominence is a team of healthcare experts with extensive knowledge in healthcare analytics, data warehousing, data visualization.

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Full-time, hybrid
DATE POSTED
March 18, 2025

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