Mail Center Clerk

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Mail Center Clerk is responsible for performing a variety of functions within the Corporate Mail Center. This role involves the collection and distribution of incoming and outgoing mail and packages, operation of mail meters and inserting equipment, scanning, correspondence reconciliation, running reports, and conducting research. The ideal candidate will work closely with various business functions to ensure efficient mail center operations and support daily processing tasks.

• Collect and distribute incoming and outgoing mail and packages.
• Operate inserter equipment (2D, OMR, non-barcoded) for print jobs.
• Prioritize inserting work based on established Service Level Agreements (SLA).
• Perform manual correspondence reconciliation.
• Operate postage meters and manage money downloads.
• Order postal supplies as needed.
• Maintain mail center equipment.
• Utilize mobile handheld devices for internal tracking of delivered goods.
• Conduct research using Send Suite Tracking.
• Handle internal and offsite delivery of goods using a company vehicle.
• Operate scanning equipment.
• Administer shipping software.
• Generate reports for postage and mailing metrics.
• Provide support to team members to facilitate daily processing.

• Demonstrated computer and keyboard skills.
• Ability to key 35-50 words per minute with accuracy.
• Basic knowledge of Microsoft Excel and Word.
• Experience with Microsoft Outlook, particularly working with attachments.
• Ability to maintain a professional demeanor under stressful conditions.
• Strong written and oral communication skills.
• Ability to handle changing priorities, solve problems, meet deadlines, and keep work moving under adverse conditions.
• Capacity to learn new equipment and software.
• Demonstrated ability to learn new processes and procedures.

• High school diploma or equivalent.
• Valid Driver's license, clean driving record.
• Ability to lift up to 30 pounds.
• 2-3 years of relevant work experience, preferably in a technical environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• 1-2 years of work experience in an office environment with customer contact.

• Industry knowledge of inserting equipment
• Knowledge of USPS, UPS, and FedEx rules and regulations.
• Courier experience

The schedule for this role is M-F, 8am to 5pm CDT. This is a fully onsite role.

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Employee Benefits:  

We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.  

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Diversity and Inclusion:

At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.

We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.