Store Manager

As a Store Manager at GPM Investments, your primary responsibilities include leading a dedicated team, driving sales growth, maintaining store standards, and managing expenses. You'll motivate your team to exceed expectations and uphold the company's values of honesty and integrity while also recruiting and training customer-focused employees.

To be a Store Manager at GPM Investments, you need to be at least 18 years old (or 21 in some states), have retail or food management experience, and possess a valid driver’s license. A customer-centric mindset and the ability to pass a pre-employment drug screen and background check are also essential.

GPM Investments provides comprehensive training for Store Managers, including the Topshelf Manager Training specific to Tennessee stores. This training covers essential skills for effective store management, team leadership, and customer service excellence.

As a Store Manager at GPM Investments, employees enjoy a range of benefits including a $1500 sign-on bonus, performance-related bonuses, competitive wages, paid time off, holiday pay, and a 401K employer match. Weekly pay adds to the financial advantages of the role.

Career advancement at GPM Investments is highly encouraged for Store Managers. With a focus on professional development and leadership training, successful Store Managers can progress to regional or district management roles, enhancing their career path within the growing company.

To motivate my team as a Store Manager, I would set clear, achievable goals and celebrate their accomplishments. Providing regular feedback and professional development opportunities also plays a crucial role in keeping the team engaged and inspired.

My approach to handling conflict involves addressing issues openly and calmly, allowing team members to voice their concerns. I always aim to find a constructive resolution that maintains team harmony and enhances collaboration.

I ensure store standards are maintained by conducting regular inspections and encouraging my team to take pride in their work. Establishing clear checklists and guidelines helps keep everyone aligned on expectations.

To increase store sales, I would analyze sales data to identify trends and opportunities. Promoting seasonal products, optimizing store layout, and implementing upselling techniques with the team would also be part of the strategy.

Prioritizing responsibilities involves assessing urgent tasks and aligning them with the company’s goals. I utilize a daily planner and delegate tasks effectively to ensure everything is managed efficiently while maintaining a focus on customer satisfaction.

Customer service is at the heart of my management style. I believe in leading by example, such as actively engaging with customers and encouraging my team to do the same. Excellent customer service translates to a welcoming store environment.

I have a strong background in training and developing teams by creating tailored training programs that focus on skills enhancement and career growth. Mentorship plays a crucial role in my approach, helping team members discover their potential.

To handle underperformance, I would first have a one-on-one conversation with the team member to understand their challenges. Offering support, providing clear expectations, and setting improvement plans can help guide them back on track.

I have extensive experience in store budgeting and expense control, where I regularly review financial reports, monitor expenses, and implement cost-saving measures without compromising customer service or product quality.

To implement a new sales program, I would first communicate the benefits to my team and provide comprehensive training. Then, I would monitor the program’s effectiveness closely and gather feedback from both customers and staff to make necessary adjustments.