Customer Supply Chain Director France & Benelux

The Customer Supply Chain Director at SharkNinja is responsible for leading cross-functional supply chain operations in France and Benelux, developing retailer partnerships, managing order and shipment plans, streamlining processes, and supporting demand forecasting. This role involves driving operational initiatives to ensure outstanding service and product availability.

To qualify for the Customer Supply Chain Director position at SharkNinja, candidates should have proven leadership experience in supply chain management, a strong understanding of S&OP/IBP processes, and experience in a matrix structure. Additionally, analytical skills and the ability to communicate effectively are crucial for success in this role.

The Customer Supply Chain Director directly impacts SharkNinja's growth by enabling seamless supply chain operations, optimizing processes to reduce inefficiencies, and fostering strong partnerships with retailers. This role is crucial in achieving revenue targets and improving service metrics that drive customer satisfaction and loyalty.

Essential skills for the Customer Supply Chain Director at SharkNinja include strong problem-solving abilities, data analytics proficiency, exceptional communication skills, and a collaborative mindset. The ability to influence stakeholders and drive operational change is also vital for success in this leadership role.

At SharkNinja, the work environment is dynamic and supportive, fostering innovation and collaboration. The Customer Supply Chain Director will engage with a diverse and talented team, work in a hybrid setup, and be part of a culture that emphasizes continuous improvement and an Outrageously Extraordinary mindset.

In answering this question, highlight specific supply chain management roles you've held, focusing on your achievements, such as process improvements or cost reductions. Discuss how this experience has prepared you for the Customer Supply Chain Director position at SharkNinja.

When addressing conflicts with external partners, it’s important to demonstrate your approach to communication and negotiation. Share examples where you have effectively resolved conflicts while maintaining strong relationships, emphasizing your commitment to collaboration and partnership.

Discuss specific strategies you have implemented in past roles to improve efficiency. This could include leveraging data analytics to identify trends, streamlining processes, or implementing technology tools. Frame your answer to show how these strategies align with SharkNinja's goals of excellence and innovation.

Prioritization is key in supply chain management. Explain your approach to assessing project urgency and importance, using tools or methodologies (like Agile or Lean) you may have employed. Showcase your time management skills and ability to multitask, aligning your response with SharkNinja's fast-paced environment.

Articulate your belief in the power of data analytics for driving informed decisions. Provide examples where your data-driven insights led to tangible business improvements, showcasing how you would bring this analytical mindset to the Customer Supply Chain Director role at SharkNinja.

Share your philosophy on collaboration and teamwork, emphasizing your experience leading cross-functional initiatives. Describe specific instances where your ability to collaborate across departments contributed to project success, aligning with SharkNinja's focus on integrated operations.

Be prepared to discuss a specific product launch, focusing on your role and the strategies you used to ensure success. Highlight your coordination with supply chain and commercial teams, showcasing how your contributions align with SharkNinja's emphasis on consumer product innovation.

Provide a thoughtful response that reflects awareness of current industry trends and challenges, such as supply chain disruptions or sustainability. Discuss how you believe these challenges can be addressed, aligning your answer with SharkNinja's commitment to innovation and improvement.

Explain the key performance indicators (KPIs) you monitor to measure success, such as order fulfillment rates, inventory turnover, and customer satisfaction. Tailor your response to reflect SharkNinja's focus on operational excellence and customer service.

Discuss your personal motivations, focusing on aspects such as driving team performance, fostering innovation, and achieving business goals. Share how these motivations align with SharkNinja's culture of pushing boundaries and achieving extraordinary results.