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Human Resources Administrator I - job 2 of 2

Job Title

Human Resources Administrator I

Agency

Texas A&M Engineering

Department

Engineering Human Resources

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Why work for Texas A&M Engineering?

Who we are

Texas A&M Engineering is a large employer in the great and growing cities of Bryan/College Station, offering thousands of career opportunities in a wide variety of fields. We are deeply committed to recruiting and retaining a talented workforce that embraces our core values of respect, excellence, leadership, loyalty, integrity, and service. Texas A&M Engineering offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education, research, and public service.

Job Description

Purpose:

The Human Resources Administrator I serves as the primary Benefit Partner for Texas A&M Engineering, and as lead of the benefits team within Engineering Human Resources. This position is responsible for the workflow and coordination of duties within the benefits team and for the supervision of assigned staff.

Responsibilities:

Benefits Administration (70%)

  • Leads benefits customer service for employees and retirees of Texas A&M Engineering. Answers customer inquiries, researches questions and provides appropriate guidance and solutions.
  • Serves as liaison between customers and System Benefits Administration as needed.
  • Serves as lead Benefit Partner in the review and approval of benefits tasks through the HR/Payroll system (Workday) for employees & retirees. Processes benefit changes in Workday.
  • Oversees open enrollment for the Texas A&M University College of Engineering and Texas A&M Engineering Experiment Station (TEES).
  • Runs and reviews benefit-related reports. Monitors status of benefit actions, corrects benefit records, and submits payroll deduction adjustments based on report findings.
  • Collaborates between HR and Payroll to assist with user inquires. Troubleshoots and address benefit deduction issues.
  • Monitors leave of absence benefit events, tracks payments through the billing vendor, and coordinates billing adjustments.
  • Determines retirement eligibility, conducts retirement consultations, processes all retirements in Workday for Texas A&M Engineering.
  • Prepares and distributes communications, presentations, marketing tools, website material, etc. as needed.
  • Provides benefits presentations as part of new employee onboarding and as needed for other functions.
  • Provides user training and outreach.
  • Serves on the System Employee Benefits Advisory Committee (SEBAC) as a non-voting member and conduct the bi-annual SEBAC elections for Engineering.
  • Serves as subject matter expert on system-wide councils and committees for benefit-related purposes.
  • Serves as backup on benefits compliance and reporting, including assistance with payroll retro and arrears reports.

Management (25%)

  • Manages the benefits team responsible for health benefits, retirement, leave administration, the Engineer Your Wellness program, worker’s compensation, and benefits compliance & reporting.
  • Ensures team members effectively administer benefit programs in accordance with policies and regulations.
  • Communicates benefits-related changes, issues, and updates to HR leadership.
  • Oversees workload distribution within the team to enhance efficiency and service quality.
  • Identifies opportunities for process improvement and implements enhancements to streamline benefits administration.
  • Serves as the first point of escalation for complex benefit, leave, retirement and worker’s compensation issues.
  • Recruits, hires, trains, supervises, evaluates performance, and ensures professional development of assigned staff.

Other (5%)

  • Serves as backup on Worker’s Compensation
  • Assists with Single Sign On password resets.
  • Provides excellent customer service.
  • Other duties as assigned.

What we need:

  • Bachelor’s degree or equivalent combination of education and experience.
  • Five years of related experience

Work Location:

  • Main Campus – College Station, TX.

About Engineering Human Resources

The top priority of Engineering Human Resources (HR) is providing quality service and guidance to Texas A&M Engineering Experiment Station (TEES) and Texas A&M University College of Engineering (COE) employees to create a great work environment and to help advance the strategic goals of our organization. Engineering HR supports employees and retirees in a variety of areas including recruitment, hiring, onboarding, classification & compensation, benefits, retirement, leave administration, compliance, immigration, and employee relations.

Texas A&M Engineering provides an outstanding benefits package including but not limited to:

  • Competitive health benefits.
  • Generous paid vacation, sick time, and holidays.
  • Vision, Dental, Life, and Long-Term Disability insurance options.
  • Teachers Retirement System of Texas (TRS), a defined benefit retirement plan with 8% employer contribution.
  • Additional Voluntary Retirement Programs: Tax Deferred Account 403(b) and a Deferred Compensation Program 457(b).
  • Flexible spending account options for medical and childcare expenses
  • Robust free training access through LinkedIn Learning plus professional development opportunities.
  • Tuition assistance https://engineering.tamu.edu/information/esac/educational-assistance-programs.html
  • Wellness program release time offered to employees to promote work/life balance.

Helpful Applicant Information

Required Materials for Application:

  • Resume/CV
  • Three work references with their contact information; at least one reference should be from a supervisor/former supervisor.
  • Letter of interest

Compensation Philosophy:

  • Recruit and retain high-performing workforce through competitive compensation and career development including career pathing, coaching and skills development.
  • Offer total rewards, flexible benefits, professional development, performance recognition and work-life balance.
  • Ensure resources are readily available and utilized to attract and retain the highest quality researchers, faculty, and staff.  

Employment Eligibility Verification

  • If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in delay of start date.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Human Resources Administrator I, TAMUS

As the Human Resources Administrator I at Texas A&M Engineering in College Station, TX, you will be a vital member of the Engineering Human Resources team, taking on an exciting role that focuses on benefits administration. In this position, you will lead the benefits team, ensuring that employees and retirees receive top-notch customer service regarding their benefits. Your day-to-day responsibilities will include answering inquiries, troubleshooting issues, and processing benefit changes using the HR/Payroll system, Workday. You'll be instrumental during open enrollment periods and will monitor benefit-related reports to maintain accurate records. Not only will you manage a dedicated team, but you will also collaborate with HR and Payroll to enhance the efficiency of our benefits programs. This role requires a balance of exceptional organizational skills and a passion for supporting your team in their professional development and performance. Moreover, the position encourages you to explore process improvement opportunities to streamline benefits administration. Texas A&M Engineering values respect, integrity, and leadership, and offers a competitive salary along with an excellent benefits package. Join us to make a difference and be part of a collaborative community committed to advancing education and research in Texas.

Frequently Asked Questions (FAQs) for Human Resources Administrator I Role at TAMUS
What are the responsibilities of a Human Resources Administrator I at Texas A&M Engineering?

The Human Resources Administrator I at Texas A&M Engineering is primarily responsible for leading the benefits team, crucially managing customer inquiries and ensuring seamless benefits administration for employees and retirees. The role involves serving as the main point of contact for benefits-related issues, processing benefit changes in Workday, overseeing open enrollment, and communicating updates to HR leadership.

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What qualifications do I need to apply for the Human Resources Administrator I position at Texas A&M Engineering?

To be eligible for the Human Resources Administrator I position at Texas A&M Engineering, candidates typically need a Bachelor's degree or an equivalent combination of education and experience. Moreover, at least five years of related experience in human resources or benefits administration is preferred to ensure candidates can effectively manage the responsibilities associated with this role.

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How does the Human Resources Administrator I at Texas A&M Engineering contribute to employee satisfaction?

The Human Resources Administrator I plays a critical role in employee satisfaction by ensuring that benefits programs are effectively administered. This includes providing clear, prompt responses to employee inquiries, facilitating open enrollment sessions, and delivering presentations that educate employees about their benefits options. By enhancing the overall experience with benefit services, this position significantly contributes to a positive work environment.

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What does the benefits team structure look like at Texas A&M Engineering for the Human Resources Administrator I role?

In the Human Resources Administrator I role at Texas A&M Engineering, you will manage a benefits team responsible for various programs, including health benefits, retirement plans, and leave administration. This structure involves overseeing the work of team members, evaluating their performance, and ensuring they receive the necessary training and professional development to succeed.

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How does Texas A&M Engineering support the professional development of the Human Resources Administrator I?

Texas A&M Engineering is committed to the professional development of its staff, including the Human Resources Administrator I. Employees have access to robust training resources through platforms like LinkedIn Learning, along with opportunities for tuition assistance, coaching, and skill development—ensuring that team members continuously improve and grow within their roles.

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Common Interview Questions for Human Resources Administrator I
Can you describe your experience with benefits administration?

In your response, detail your previous experience managing benefits administration processes, including specific systems you've worked with, such as HR/Payroll systems like Workday. Highlight your customer service experience, explaining how you've resolved employee inquiries regarding benefits.

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How would you ensure compliance with benefits regulations?

Discuss your understanding of benefits compliance regulations and any experiences you have in monitoring adherence to these policies. Mention specific compliance tasks you've handled and how you kept your team informed of any changes in legislation affecting benefits.

Join Rise to see the full answer
How do you handle high-pressure situations, especially during open enrollment?

Describe instances where you've managed stressful situations, particularly during peak periods like open enrollment. Showcase your time-management skills, ability to prioritize tasks, and any strategies you use to maintain composure while leading your team effectively.

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What strategies would you implement to improve the efficiency of benefits administration?

Explain your approach toward identifying inefficiencies in existing processes. Discuss any strategies you've used previously to reduce administrative workload, such as automating tasks or enhancing training for staff to streamline operations.

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Can you provide an example of how you've worked in a team to improve service quality?

Share a story of a specific project or task where teamwork was essential to enhancing service quality. Focus on your contributions and how you collaborated with colleagues to achieve a common goal, linking your experience back to improving benefits customer service.

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What type of training have you provided to new employees in benefits administration?

Discuss the training programs you've developed or facilitated that focused on benefits administration. Be specific about the content covered and how you ensured new employees were confident and equipped to handle their roles effectively.

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How do you keep up with changes in benefits regulations and policies?

Highlight your methods for staying informed about current changes in benefits regulations, such as subscribing to relevant publications, attending workshops, or being part of professional groups. Demonstrate your commitment to continuous learning in the field of HR.

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How would you approach dispute resolution regarding benefits claims?

Describe your conflict resolution skills and provide an example of a past experience where you successfully resolved a dispute related to benefits claims. Talk about your communication techniques and the importance of empathy in dealing with employees facing challenges.

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What role do you think HR plays in enhancing employee overall satisfaction with benefits?

Explain the proactive role that HR departments must take in educating employees about their benefits, soliciting feedback, and adjusting programs to meet employee needs. Focus on the importance of clear communication and support from HR.

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Why are you interested in the Human Resources Administrator I position at Texas A&M Engineering?

Articulate your motivation for applying for the Human Resources Administrator I position. Discuss your admiration for Texas A&M Engineering's values and commitment to employee development, as well as how your career aspirations align with the roles and responsibilities.

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EMPLOYMENT TYPE
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DATE POSTED
April 6, 2025

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