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Lead HR Business Partner - job 1 of 2

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About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

The Team

You will be joining an organization with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture and the processes that will enable continued success for our employees and borrowers.

As the Lead HR Business Partner you will be responsible for and lead the day-to-day People support to a critical talent population working to help Upstart scale. From driving organizational transformation, to front line manager coaching, to Leadership team effectiveness, to performance cycles and cultural initiatives, you will partner closely with key members of the Upstart leadership team to help them uplevel their functions and the employee experience. You will also be a key member of our People org, participating in or leading company-wide People programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

Position location This role is available in the following locations: Remote

Time zone requirements Most of our leadership team operates on the West Coast time zone.

Travel requirements This team has regular onsite collaboration sessions. These occur a maximum of 3 days per quarter primarily in the San Mateo office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

Strategic advisor: Serve as an influential thought partner to executives as they scale their organizations and support them in executing their vision, influencing them to consider alternate perspectives where appropriate. From org design, to talent development, to rewards and recognition, to fostering a high performance culture, you will act as a trusted coach and driver.
Manager coach: Support managers in your client group to help them thrive in their roles and careers at Upstart; coaching them through scenarios ranging from managing low performance to developing high performers.
Employee relations: Engage with employees to understand their needs, help resolve their conflicts, and unblock their challenges enabling them to do their best work at Upstart.
Performance management: Partner with business leaders to identify top talent and help them grow with Upstart; and coach managers through low performance management to maintain our high performance bar.
Project and program support: Implement and support core People programs, processes and initiatives such as performance review cycles, diversity and inclusion, compensation, employee development, and succession planning.
Solve problems: Diagnose issues, design solutions and drive them to resolution by using your subject matter expertise and excellent judgement, liaising between the People team and the business to lead change for the organization.

What we’re looking for:

Minimum qualifications:

BA/BS degree required
8+ years of HR experience with at least 5+ years as an HR Business Partner supporting VP+ clients
Strong business acumen—demonstrated ability to learn business objectives quickly, build rapport with executives at a rapid clip, inﬂuencing talent and org decisions that impact business outcomes
Exceptional communication skills and strong analytical aptitude - get ready to work with data and spreadsheets!
Strong project management skills and the ability to succeed in a fast paced environment
A track record of strong work ethic, integrity, sound judgment, first-principled thinking and personal accountability

Preferred qualifications:

Additional HR certifications and degrees are a plus
Experience working in the Tech industry

What you'll love:

Competitive Compensation (base + bonus & equity)
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

#LI-REMOTE

#LI-MidSenior

At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

United States | Remote - Anticipated Base Salary Range

$161,200—$223,100 USD

Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy

Average salary estimate

$192150 / YEARLY (est.)

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$161200K

$223100K

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What You Should Know About Lead HR Business Partner, Upstart

Upstart is on the lookout for a fantastic Lead HR Business Partner to join our dynamic team! As the leading AI lending marketplace, we’re committed to enhancing access to affordable credit and we need a strategic partner who can help us build a thriving employee culture that aligns with our mission. In this fully remote role, you'll be working with talented individuals across the United States and collaborating closely with our leadership team to drive organizational transformation. Your responsibilities will include coaching managers, shaping performance management processes, and implementing key people programs like diversity and inclusion initiatives. With at least 8 years of HR experience under your belt, and a knack for influencing change, you’ll help us navigate challenges and enhance employee engagement. If you love the idea of being a trusted advisor and support system that plays a crucial role in talent management and the overall people experience, we want to hear from you! Join us in making a significant impact at Upstart where we believe that a digital-first approach means fostering a community that values every person's contribution. Let’s make lending better together!

Frequently Asked Questions (FAQs) for Lead HR Business Partner Role at Upstart

What are the primary responsibilities of a Lead HR Business Partner at Upstart?

As a Lead HR Business Partner at Upstart, your primary responsibilities include serving as a strategic advisor to executives, coaching managers to enhance their performance management skills, managing employee relations, and driving key organizational initiatives such as talent management and diversity programs. You'll actively participate in designing solutions to issues while ensuring you're aligned with our company's vision.