Director, Talent Delivery

The Director of Talent Delivery at Upwork is responsible for owning the vision and strategy of the Talent Delivery team, managing high-performance recruitment and delivery operations, and ensuring exceptional experiences for clients and candidates alike. This includes oversight of talent delivery processes, partnership with sales and program teams, and leveraging data analytics to optimize recruitment performance.

To be considered for the Director of Talent Delivery role at Upwork, candidates should possess over 10 years of experience in staffing, recruiting, or talent marketplace solutions, including at least 5 years in a leadership capacity. Candidates should also demonstrate expertise in recruitment technology, developing global marketing campaigns, and managing compliance with local and global labor laws.

At Upwork, diversity and inclusion are core values. The Director of Talent Delivery will play a pivotal role in promoting these values within the recruitment team, fostering a culture that encourages authenticity and belonging. Upwork is committed to creating an inclusive workforce and retaining diverse talent by implementing best practices and ensuring equal opportunity for all candidates.

Data analytics is crucial for the Director of Talent Delivery at Upwork. This position requires leveraging data-driven insights to enhance recruitment strategies, optimize conversion rates, and drive overall performance of the talent acquisition team. A strong analytical approach aids in identifying trends and making informed decisions that continuously improve talent delivery processes.

Candidates can expect a collaborative and innovative work culture at Upwork, where excellence, customer focus, and risk-taking are encouraged. The company values personal and professional growth and offers various development programs, mentorship opportunities, and benefits that support a balanced work-life experience.

When answering, emphasize your specific experiences related to high-volume staffing, highlighting the strategies you've implemented in past roles, challenges you've faced, and how you overcame them to meet or exceed staffing goals.

Discuss specific recruitment technologies you have experience with, detailing their impact on improving efficiency, candidate experience, and overall recruitment success. Providing examples of measurable outcomes can strengthen your answer.

Share actionable strategies you use to promote teamwork and effective communication in a remote environment, such as regular check-ins, virtual team-building activities, and tools that facilitate collaboration.

Outline the key performance metrics you track, the tools you utilize, and how you interpret data to inform decision-making and drive improvements in recruitment processes.

Discuss your understanding of employment laws and regulations, explaining how you've ensured compliance in past positions through effective policy implementation and collaboration with legal teams.

Explain your philosophy on candidate experience and provide actionable steps you would take to improve it, such as implementing feedback mechanisms or enhancing communication throughout the hiring process.

Talk about the resources you utilize—such as industry reports, webinars, or networking events—that keep you informed about trends in talent acquisition and how you apply this knowledge to your role.

Share a specific example of a campaign you spearheaded, detailing its goals, strategies, results, and how it effectively attracted top talent.

Reflect on past challenges like cultural differences or communication barriers and discuss how you effectively managed these challenges to create a cohesive team environment.

Discuss specific methodologies or tools you would introduce, focusing on automation, training, or process improvements that could enhance overall recruiting efficiency.