Global HR Experience Specialist
Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
We are seeking a Global HR Experience Specialist to join our Regional HRx team with a fixed-term 6 months contract. In this full-time role, you'll handle day-to-day communication with clients across the globe. As part of a high-growth company, you should thrive in a fast-paced environment, adapt to evolving software, and demonstrate resourcefulness. This role is ideal for an ambitious individual who enjoys tackling customer challenges and desires to make a positive impact. The successful candidate will have a zeal for international growth and employment matters and be empowered to take initiative in day-to-day tasks. This position provides insights into Velocity Global's business model and the unique models of our clients, along with the nuances of each country's employment law.
As a Global HRx Specialist, you'll support clients throughout the onboarding process of their supported employees, building positive relationships and advocating for standardization across markets. You'll become an expert in our Employer of Record service, collaborating cross-functionally to enhance systems and processes. Responsibilities also include managing the HRIS system and assisting customers with HR-related issues. Success in this role requires excellent communication skills, strong interpersonal abilities, and a solid understanding of employment law.
You Will:
- Own day-to-day client communications, including hosting client calls as the need arises to address client concerns ad hoc.
- Support Regional HRx Teams in employee onboarding, offboarding, and complex HR queries.
- Manage internal and external communication via our case management platform, including work pooling among team members.
- Monitor the progress of the designated countries' operations within the case management platform, escalating to the appropriate parties as needed.
- Co-responsible for the service satisfaction of our clients including reviewing past interactions, making recommendations, and actioning solutions to resolve any service-related concerns.
- Independently resolve customer-related concerns as the needs arise, including onboarding, benefits, etc.
- Communicate across multiple service lines internally to drive the flow of information.
- Evaluate data from multiple sources and present findings in clear and concise communication across teams and to end clients.
- Develop and maintain competency in the area of international employment and payroll.
- Drive customer satisfaction and retention with sincerity and passion, always with a customer service mindset.
- Auditing HR records and collaborating in data integrity activities.
- Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs.
- Proactively reminding our customers of holidays and any other significant dates that might affect their schedule.
- Anticipate and identify potential issues, assist in the root cause analysis, and raise the issue with the concerned teams while ensuring proper resolution.
You Have:
- 3+ years in a customer service role, preferably within the HR sector
- Nice to have: Bachelor's degree or equivalent, preferably in International Business and/or Human Resources or equivalent
- Business proficiency in the English language. Additional language skills are a plus
- Research-oriented, exceptional organizational skills and attention to detail with the ability to quickly assimilate information
- Excellent presentation, verbal and written communication, listening, and consultative skills
- Technology-literate, including Microsoft Office suite and/or Google Workspace (former G Suite)
- Strong customer service and project management style
- Friendly and professional demeanor
- Conflict handling and resolution skills
- Drive, a strong work ethic, and a passion for creating unparalleled customer experiences… it should be in your bones!
- Interest in international business and contributing at a consistently high level
- Nice to have: previous experience working within HR Outsourcing projects or under the EOR model
- Nice to have: previous experience working through CRM systems
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:
- Flexible Time Off + Parental Leave
- Health and Dental Insurance (where applicable)
- Retirement Savings + Employee Incentive Plan
- WFH Stipend
Please visit our career page for more information.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Velocity Global, we're redefining how businesses expand globally, and we’re on the hunt for a passionate Global HR Experience Specialist to join our Regional HRx team! This is an exciting remote opportunity based in Colombia, designed for an individual who thrives in fast-paced environments and is eager to tackle client challenges head-on. In this full-time, six-month role, you'll engage with clients from around the world, ensuring seamless communication regarding their HR needs. As a Global HR Experience Specialist, you'll become the go-to person for facilitating employee onboarding, managing HR-related issues, and advocating for standardized processes across various international markets. You’ll dive deeply into our Employer of Record services, collaborate with cross-functional teams, and help maintain our cutting-edge HRIS system. Those who excel in this role will demonstrate strong communication skills, a keen understanding of employment laws, and a genuine passion for customer satisfaction. By taking the initiative in daily tasks and building lasting relationships, you’ll play a crucial role in driving our clients' success and, ultimately, Velocity Global's mission to simplify global workforce management. If you have a knack for problem-solving, a rich understanding of international business, and a desire to make a positive impact on our clients’ experience, we’d love to hear from you!
Join us as a part-time Human Resource Associate to support HR operations and employee engagement at our Winston-Salem store.
Join Group 1 Automotive as a Human Resources Manager, where you will play a key role in enhancing employee engagement and performance across our diverse operations.
Join Pavago in a remote role as a Sales recruiter, driving the recruitment lifecycle to attract top talent.
Join Blackbaud as a VP of Global Total Rewards to lead and innovate compensation and benefit strategies for a mission-driven company.
Mercier Consultancy offers a remote opportunity for Dutch speakers to kickstart their recruitment career with comprehensive training and support.
We help our clients navigate the entire lifecycle of international expansion through expert advice, premium support, and a fully-expansive suite of services. Our mission is even bigger than simply the business at hand. We aim to make a differen...
36 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
