Director, Change Management - job 10 of 21

The Director of Change Management at Visa holds significant responsibilities that include leading and developing a team of Change Management Practitioners, managing strategic communications, implementing change management activities, and creating transformation plans aligned with our People Strategy. This role is integral to ensuring that the organization adapts seamlessly to changes while promoting a culture of high performance.

To excel as a Director of Change Management at Visa, candidates typically need a strong background in change management, project management, and team leadership. A strategic mindset and the ability to navigate complex organizational dynamics are essential. Experience in successfully driving change initiatives in a corporate environment is also crucial for this role.

The Director of Change Management is responsible for managing effective communication with all stakeholders involved in the People Strategy initiatives. This entails proactively raising any risks or challenges, evaluating user readiness, and ensuring that all team members are informed and engaged throughout the process, fostering a transparent and collaborative environment.

Success for the Director of Change Management at Visa involves defining and measuring various success metrics that monitor the progress of change initiatives. It includes the successful execution of transformation plans, effective team development, and fostering a culture that embraces change and continuous improvement within the organization.

The Director of Change Management position at Visa is a hybrid role, meaning that while you'll have the flexibility to work remotely, there will also be expectations for in-office work. The specific number of days in the office will be confirmed by your hiring manager, allowing for a balance between remote work and on-site collaboration.

When leading a team of Change Management Practitioners, I focus on cultivating a high-performance culture by empowering team members through coaching and professional development opportunities. I encourage open communication and collaboration to ensure that everyone is aligned on our goals and objectives.

In my previous roles, I have led multiple strategic implementation efforts by developing and managing comprehensive change management plans. This included coordinating with various departments, ensuring that everyone understood the changes being implemented, and fostering buy-in from key stakeholders.

To evaluate user readiness, I conduct detailed impact analyses and readiness assessments, utilizing surveys and feedback mechanisms to gather insights. This allows me to identify potential challenges and address them proactively, ensuring that users feel prepared and supported during transitions.

I define success metrics by establishing clear, measurable objectives that align with the overall strategic goals. I regularly monitor these metrics and adjust strategies based on data-driven insights to ensure the effectiveness of our change initiatives.

Managing communication with diverse stakeholders involves tailoring my messaging to meet different needs and expectations. I ensure regular check-ins and updates, facilitate open dialogue through various channels, and remain accessible to address concerns to maintain engagement and transparency.

One challenging change initiative I led involved significant process changes that met with initial resistance. To handle it, I prioritized stakeholder engagement, held workshops to address concerns, and provided ongoing support throughout the process, ultimately turning resistance into support.

To effectively integrate change management into project plans, I collaborate closely with project managers from the start, ensuring that change management considerations are included in every phase. This includes setting clear timelines, defining responsibilities, and continuously tracking progress against both change and project objectives.

Promoting a culture of change advocacy requires leadership by example. I actively embody the principles of effective change management, encourage open discussions about the benefits of change, and recognize individuals who embrace change as role models, fostering an atmosphere of trust and adaptability.

Coaching plays a central role in my leadership style. I believe that by investing time in developing my team members through guidance and feedback, I help them reach their full potential, which in turn strengthens our team and contributes to our overall success.

I stay updated on best practices in change management by attending industry conferences, participating in relevant training sessions, and engaging with professional networks. I also ensure that I read latest research and case studies, applying those insights to improve our initiatives at Visa.