Senior Technical Product Manager (Senior Consultant) - job 2 of 4

As a Senior Technical Product Manager at Visa, your key responsibilities include leading the solution enhancement process from inception to deployment, defining problems, and developing business cases alongside client service teams and technology partners. You will establish detailed business requirements for services and products, create user stories, and ensure a seamless user experience through collaboration with UX/CX teams.

To qualify for the Senior Technical Product Manager position at Visa, candidates should have extensive experience in product management, strong knowledge of digital solutions, and a proven track record in leading projects. Additionally, skills in stakeholder management, process automation, and the ability to analyze operational data effectively are crucial.

The Senior Technical Product Manager plays a pivotal role in Client Services at Visa by enhancing product offerings and streamlining client interactions. By leading projects that automate processes and improve service delivery, you help ensure a top-notch service experience for Visa's clients, ultimately driving satisfaction and loyalty.

In this role, a Senior Technical Product Manager at Visa will work on projects related to Licensing, Implementation, and Testing functions. This involves developing automated digital solutions, integrating legacy systems into modern technology stacks, and conducting post-release measurements to ensure product adoption and performance.

The unique aspect of the Senior Technical Product Manager role at Visa lies in its focus on fostering collaboration between multiple teams and driving innovation through process automation. Additionally, the hybrid work model offers flexibility that supports work-life balance while still engaging in critical project leadership.

When answering this question, share specific examples of projects you’ve led, outlining your role in defining business requirements, collaborating with stakeholders, and delivering products successfully on time and within budget. Highlight your approach to problem-solving and how you managed challenges during the project lifecycle.

Discuss your organizational strategies, such as utilizing project management tools and methodologies like Agile or Scrum. Explain how you assess project deadlines, resources available, and stakeholder expectations to prioritize tasks effectively, ensuring that critical goals are met without compromising quality.

You can explain your approach to collaborating with various stakeholders to capture their needs accurately. Emphasize the importance of creating user stories and clear feature specifications, and how you involve UX/CX teams to ensure both functional and design requirements are met.

In response, discuss the methods you employ for gathering feedback, such as surveys or interviews, and how you assess that data to make informed decisions for future iterations. Illustrate your commitment to learning from each release and making continuous improvements based on user input.

Provide a concise example where you utilized data-driven insights or persuasive communication skills to influence a decision. Detail how your insights led to a change in strategy or project direction, showcasing the positive impact of your contribution.

Your response should include specific tools such as JIRA, Trello, or Confluence that you use for tracking projects and managing workflow. Explain how these tools have facilitated collaboration among teams and improved the overall product development process.

Discuss your collaborative approach with UX/UI teams and user testing sessions. Describe how you conduct user research to gather insights and ensure that the product aligns with user needs and preferences throughout the development lifecycle.

Talk about your experience in identifying potential risks early in the product development cycle. Explain how you develop mitigation strategies and maintain open communication with stakeholders to navigate risks effectively, ensuring project goals remain on track.

Outline your methods for tracking key performance indicators (KPIs) such as user engagement, adoption rates, and customer satisfaction scores. Discuss how you analyze this data to draw insights and guide future product enhancements.

Choose a specific example of a challenging project and elaborate on the obstacles you faced. Detail your approach to problem-solving, the resources you leveraged, and the strategies you employed to navigate the challenges successfully.