Sr. Manager, Events and Video Production Operations - job 8 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for leading the Events and Video Production Support team. This includes overseeing live streaming and on-site event operations, coordinating with Executive IT and external vendors for flawless execution, managing team performance, and ensuring customer satisfaction. Additionally, the role involves budget management, vendor negotiation, and driving continuous improvement in service delivery.

Ideal candidates for the Sr. Manager, Events and Video Production Operations role at Visa should have a strong background in event production and management, excellent customer service skills, and the ability to work in fast-paced environments. Technical versatility, analytical problem-solving abilities, and experience in team management are also crucial for success in this position.

The Sr. Manager at Visa ensures customer satisfaction by actively engaging with end users, swiftly addressing their requests and concerns, and continuously refining support processes. By fostering a high-performance culture within the team and implementing strategies for scalable event support, they can provide high-quality service delivery to all stakeholders.

The working environment for the Sr. Manager, Events and Video Production Operations role at Visa is hybrid. This means that expectations for on-site days will be confirmed by the hiring manager. The role emphasizes collaboration, innovation, and an ability to adapt to the fast-paced nature of the technology and event production sectors.

Key skills required for the Sr. Manager, Events and Video Production Operations position at Visa include strong leadership capabilities, technical expertise in event production and video operations, exceptional customer service, proactive problem-solving skills, and the ability to manage budgets and vendor relationships effectively.

Managing a team in a fast-paced environment requires clear communication, strong organizational skills, and the ability to prioritize tasks effectively. I encourage open dialogue within the team, fostering a collaborative atmosphere where everyone feels responsible for the success of our events.

In challenging situations during events, I rely on my problem-solving skills and calm demeanor. For instance, when a technical issue arose during a live stream, I quickly coordinated with the technical team, communicated transparently with stakeholders, and implemented a contingency plan to keep the event running smoothly.

Enhancing customer satisfaction involves understanding client needs fully and delivering quality service. I focus on proactive communication, regular feedback loops, and continuous improvements based on client input to elevate their experience with our events.

My approach to vendor management is collaborative and proactive. I establish clear expectations from the start, maintain open communication throughout our partnership, and ensure that we are aligned on quality and budget requirements, which helps in delivering successful events.

I find project management tools like Trello and event-specific software like Cvent invaluable for streamlining operations. These technologies help with task assignments, timelines, and collaboration among teams, ensuring that all moving parts of an event come together seamlessly.

To ensure event production meets company standards, I implement checklist protocols for quality assurance, conduct pre-event briefings, and have a robust post-event analysis to identify any areas for improvement, guaranteeing that our standards of excellence are consistently upheld.

Encouraging team collaboration and high performance boils down to fostering a supportive culture, recognizing individual contributions, and organizing team-building activities. Regular check-ins and open communication channels allow for innovation and ensure everyone feels accountable for achieving our goals.

I stay updated by attending industry conferences, participating in webinars, and subscribing to relevant publications. Continuous learning is essential in this field, and I encourage my team to share insights and trends they discover as well.

I have extensive experience with live streaming events, including managing the technical aspects, coordinating with the production team, and ensuring engagement with virtual audiences. I understand the nuances of live broadcasting and strive to create a seamless experience for all viewers.

A successful event I managed was a high-profile corporate launch. Its success stemmed from meticulous planning, collaboration with top vendors, and real-time problem solving during the event. Positive feedback and achieving our goals made it a standout experience for all involved.