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Sr. Manager, Process Optimization - job 9 of 28

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The Go to Market (GTM) Optimization and Business Health team has a simple mission: we turn massive amounts of data into robust tools and actionable insights that drive business value and provide best in class experience to our money movement clients. Our team is working to build consolidated, strategic and scalable operational and analytics infrastructure to support best in class payments platforms.

Essential Functions

The Sr. Manager – Process Optimization will be responsible for managing client and business health monitoring for commercial, money movement, and value added services products. Specific activities may include:

Manage a team of monitoring analysts located across the globe
Serve as a liaison to strategic business partners to understand their needs and propose and build fit for purpose solutions
Develop monitoring and alerting tools from real-time and daily data feeds to monitor for client level alerts, performance drops, risk and fraud events, and rules violations
Build strategy and incident workflows that align with business needs and the team’s functional capabilities
Create tools and processes to monitor the team’s caseload to ensure appropriate investigation and resolution of identified risk and performance events
Automate alerts and workflows
Drive to understand the root problems, define analytical objectives and formalize data requirements for various types of dashboards and analyses
Design and launch robust and intuitive dashboards supporting best in class money movement client experience
Create and present analytic deliverables to colleagues in the analytics team, other internal stakeholders with varying degrees of analytical and technical expertise
Distill massive amounts of data across disparate data sources into efficient functional data repositories in a Big Data environment
Independently perform analysis to derive insights and render robust, thoughtful results
Compare client performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvement opportunity
Develop presentations of complex data and content for clients and stakeholders in an accurate, understandable, and engaging manner

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Sr. Manager, Process Optimization, Visa

If you're ready to take your career to the next level, consider joining our Austin team as a Sr. Manager, Process Optimization! At our company, we’re on a mission to turn vast amounts of data into actionable insights that create significant business value for our money movement clients. In this pivotal role, you will lead and manage a team of monitoring analysts located across the globe, serving as a vital liaison to our strategic business partners. You’ll be tasked with developing sophisticated monitoring and alerting tools using both real-time and daily data feeds to track client-level alerts, performance dips, and potential risk events. Your strategic thinking will shine as you build workflows that align with business objectives while ensuring that our clients receive best-in-class service. You’ll have the opportunity to create and launch intuitive dashboards that help improve the money movement experience for our customers. The challenge of distilling complex data into easily digestible insights will be part of your everyday tasks, allowing you to present findings to stakeholders in an engaging and understandable manner. Additionally, this hybrid position offers flexibility, as the days in the office will be coordinated with your hiring manager. If your passion lies in process optimization and analytics, we would love to see how you can make an impactful contribution to our team!

Frequently Asked Questions (FAQs) for Sr. Manager, Process Optimization Role at Visa

What are the primary responsibilities of the Sr. Manager, Process Optimization at our company in Austin?

As a Sr. Manager, Process Optimization in Austin, your primary responsibilities include managing a team of monitoring analysts, developing monitoring tools, and creating strategies for incident workflows. You will serve as a liaison to business partners to propose tailored solutions and ensure that you provide best-in-class service to our money movement clients.