Customer Service Specialist - New York, on-site, French speaker

The responsibilities of a Customer Service Specialist at Whizz include advising current and prospective customers, communicating effectively in both English and French, explaining bike features, assisting customers with their selections, managing customer onboarding and payments, and handling various administrative tasks. You will also manage client accounts and maintain effective documentation related to sales transactions.

To become a Customer Service Specialist at Whizz, candidates should possess exceptional written and verbal communication skills in English and French. Proficiency in Microsoft Office and Google Sheets is essential, alongside strong multitasking capabilities and the ability to engage with diverse personalities. A flexible schedule to accommodate Monday through Sunday shifts is also required.

Whizz is committed to empowering its Customer Service Specialists through comprehensive training programs. This training ensures that you have the knowledge and skills to succeed in advising customers on bicycles, managing customer accounts, and using our specialized automation tools effectively.

Working as a Customer Service Specialist at Whizz comes with a competitive salary ranging from $17 to $20 per hour, performance-based bonuses, 401(k) retirement plan options, and generous Paid Time Off to help you recharge. You’ll also receive training to excel in your role and enjoy a supportive work environment that encourages growth and advancement.

At Whizz, ambitious Customer Service Specialists can step into leadership roles, such as Team Lead, within just six months. The company values dedication and allows for career growth, enabling you to take on new challenges and responsibilities as you progress in your career.

To handle a difficult customer effectively, I would first listen attentively to understand their concerns. Acknowledging their feelings shows empathy, and then I would offer solutions aligned with company policies. It's important to remain calm, professional, and focused on resolving the issue to ensure customer satisfaction.

I have experience managing customer accounts using ERP systems, where I handled data entry, transaction tracking, and reporting. Familiarity with such tools is key, and I can adapt quickly to new software to enhance store operations efficiently.

To explain bike features to customers, I would employ clear language and visual aids, if possible, to illustrate features. Engaging customers with questions about their needs helps tailor the explanation, ensuring they grasp how each feature benefits them.

In a busy work environment, I prioritize tasks by assessing urgency and importance. I use to-do lists and categorize tasks, ensuring that customer requests and store operations receive immediate attention. This approach helps maintain efficiency while keeping customer satisfaction at the forefront.

Building rapport starts with active listening and finding common ground with customers. I engage them with genuine interest, maintain eye contact, and use their names in conversation. Making customers feel valued helps establish a lasting connection.

As a fluent speaker of both French and English, I am very comfortable with bilingual communication. I adapt my language use based on the customer's preference, ensuring clarity and effective communication in their desired language.

In my previous role, we faced a high volume of customer inquiries during a promotional event. My team collaborated closely to divide responsibilities, which allowed us to address customer needs effectively and maintain service quality. This teamwork was crucial in ensuring a successful event.

To stay organized while managing customer requests, I would utilize a task management system to track inquiries and deadlines. Regularly reviewing and updating the status of requests ensures nothing falls through the cracks and enhances my responsiveness.

I am motivated by the opportunity to make a positive impact on customers' experiences. Working in customer service allows me to solve problems creatively and assist individuals, which is personally rewarding. Seeing satisfied customers motivates me to perform well.

I view feedback and criticism as essential for growth. I actively seek input from supervisors and peers and take constructive criticism positively, using it to develop my skills and enhance my performance as a Customer Service Specialist.