People Services Specialist

As a People Services Specialist at Zscaler, you will be responsible for providing an excellent employee experience through effective operational management. Your day-to-day tasks will involve handling employee inquiries via our internal ticketing system, managing employee data in our HRIS, and supporting various HR initiatives. You will also collaborate with cross-functional teams to streamline processes, making your role pivotal as Zscaler continues to scale and innovate.

Candidates applying for the People Services Specialist position at Zscaler should have prior experience in human resources, especially in People Operations or HR technologies. Familiarity with ticketing software, such as ServiceNow, is key, alongside strong communication skills. Preferred qualifications include experience supporting HR across multiple EMEA countries, strong Excel skills, and proficiency in another European language.

Yes! The People Services Specialist position at Zscaler is a fully remote role based in London, UK. This allows you the flexibility to work from home while contributing to a global team dedicated to enhancing the employee experience and operational excellence at Zscaler.

At Zscaler, the culture is inclusive, supportive, and collaborative. As a People Services Specialist, you'll be part of a vibrant team that values diversity and innovation, making it a great environment for those who thrive in fast-paced settings. You will have the opportunity to contribute your unique perspectives and ideas as Zscaler champions creativity and teamwork.

Zscaler is committed to employee growth by offering opportunities for professional development and continuous learning. As a People Services Specialist, you'll be part of transformational projects within the People Ops department, allowing you to expand your skills and take on new challenges as the company grows. The supportive culture encourages team members to pursue their career aspirations and develop their talents.

Certainly! When answering this question, highlight your past experiences working with HRIS platforms, such as their functionalities you utilized and your role in maintaining employee data integrity. Provide specific examples that showcase your proficiency in using these systems to improve operational efficiency.

To effectively prioritize employee inquiries, describe how you categorize requests based on urgency and complexity. Discuss the importance of timely communication and utilizing ticketing systems to keep track. Share an example where your prioritization skills helped resolve an issue promptly.

To enhance the employee experience at Zscaler, I would assess existing processes, gather feedback from employees, and identify pain points. Proposing solutions such as efficient onboarding processes or enhancing communication channels would be key. Share instances from your past roles where you've made improvements and the positive impact it had on employee satisfaction.

Supporting a diverse workforce involves creating inclusive programs and initiatives. Discuss your approach on encouraging employee resource groups, conducting regular training on diversity and inclusion, and ensuring that all employees feel valued. Provide specific examples of how you've fostered diversity in previous roles.

Conflict management is crucial in maintaining a healthy work environment. Describe your conflict resolution strategies, like facilitating open discussions and mediating between parties. Highlight a real-world example where successful conflict resolution led to improved team dynamics.

When discussing your experience with HR projects, focus on a specific project where you played an integral role. Explain the objectives, your contributions, any challenges faced, and the outcomes. This will highlight your project management skills and your ability to drive results in the HR field.

Address the importance of organizational culture by linking it to employee engagement and job satisfaction. Discuss elements of a positive culture, such as open communication, recognition, and opportunities for growth. Draw from your experience to illustrate the connection between culture and employee retention.

Discuss your knowledge of key labor laws and regulations in EMEA countries and how you stay current with legal changes. Highlight how your understanding of these laws has informed your HR practices and ensured compliance in your previous roles.

To ensure accurate data management, emphasize the importance of meticulous attention to detail. Discuss your methods for regular audits, ensuring data quality and compliance, and training for all stakeholders involved in data management processes. Mention any HRIS experience that aids in maintaining accurate records.

When answering this question, convey your enthusiasm for Zscaler's mission and commitment to innovation in cloud security. Explain how your values align with the company culture, and express your eagerness to contribute to the employee experience through effective People Services. Draw parallels between your skills and the role’s requirements to show you are a perfect fit.