Food and Beverage Supervisor

As a Food and Beverage Supervisor at Accor, your primary responsibilities include leading and mentoring the Food & Beverage team, supervising daily operations, delegating tasks, and ensuring that our brand standards are adhered to for a seamless dining experience. You will play a pivotal role in crafting exceptional dining moments for our guests.

To become a Food and Beverage Supervisor at Accor, you will need a Victorian Responsible Service of Alcohol (RSA) Certificate, along with a passion for the hospitality industry and experience in food and beverage service. Strong leadership skills and the ability to inspire a team are essential to thrive in this role.

At Accor, Food and Beverage Supervisors have access to our 'Learn your Way' Academy, which offers personalized learning programs, ongoing training sessions, both virtually and in-person. These programs are designed to develop your skills and ensure you stay updated with the latest trends in the hospitality sector.

While experience in a similar role is preferred, Accor values passion and dedication. If you have a love for the food and beverage industry and relevant certification such as a Victorian RSA, you are encouraged to apply for the Food and Beverage Supervisor position even if you're looking to step into a supervisory role for the first time.

As a Food and Beverage Supervisor at Accor, you can look forward to many benefits, including discounted accommodation and dining at Accor properties worldwide, mental health and well-being support initiatives, comprehensive training programs, and complimentary car parking, all contributing to a supportive workplace environment.

In answering this question, focus on your passion for hospitality and creating memorable guest experiences. Mention any personal anecdotes that led you to this career choice, highlighting Accor's values and training opportunities that resonate with your professional aspirations.

Discuss specific strategies such as open communication, leading by example, and recognizing individual contributions. Emphasize the importance of maintaining morale and how you’ve successfully managed a team during peak hours to deliver exceptional service.

Use the STAR method to structure your answer: describe the Situation, Task, Action, and Result. Highlight your problem-solving skills, empathy, and ability to listen effectively to restore guest satisfaction.

Explain your familiarity with health and safety guidelines relevant to food and beverage service. Discuss regular training sessions for staff, routine checks, and your proactive approach in staying updated with regulations to ensure a safe environment.

Talk about the importance of training and continuous feedback. Share how you establish clear expectations and regularly assess performance through observations, constructive feedback sessions, and adherence to established procedures.

Outline a structured training approach that includes mentoring, hands-on demonstrations, and gradual introduction of responsibilities. Highlight the importance of creating a supportive learning environment and soliciting feedback from trainees.

Discuss your conflict resolution strategies, focusing on open communication, mediation, and understanding each individual's perspective. Describe a specific instance where you successfully resolved a conflict and restored team cohesion.

Discuss qualities like leadership, strong communication skills, adaptability, and a real passion for hospitality. Emphasize that a successful supervisor should inspire their team while also maintaining high service standards.

Elaborate on your methods for staying informed about industry trends, such as attending workshops, reading relevant publications, or networking with other professionals. Share how this knowledge influences your work.

Be honest about the challenges, such as managing staff, high customer expectations, or peak service times. Discuss how you approach these challenges with a positive attitude and strategic planning to ensure smooth service.