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Customer Service Representative- Full Time- in Office**

Do you naturally enjoy interacting with others? Do you genuinely get a good feeling after helping someone?  Do friends call you when they need a good listener? Are you likely to help give directions to someone who looks lost?  If this sounds like you, then we want you as part of our first-class Customer Care Team! 


We are seeking a Customer Service Representative who takes the greatest pride in delighting callers and making them feel like the most important person/ customer we have.  


Over the last 35 years, Bone Dry Roofing has proudly serviced over 250,000 of our local neighbors and installed over 125,000 new roofs.  And our greatest form of advertising is word of mouth. Why?  Because we strive to delight our customers, using the highest quality materials, installed by the most experienced technicians and backed by one simple principle:  the customer is always the priority.  As a Customer Service Representative, you would play a key role in enhancing this experience for our customers.  You will achieve this by leveraging your natural skills to thoughtfully listen to callers, understand the reason for their call, uncover their needs, relieve their stress, and reassure them that you can start the process to provide peace of mind.


This is a full time position for our Fort Collins, CO Office Location.


Essential Functions
  • Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade.
  • Answering calls from customers with complaints, or other issues with products or services and directing to appropriate team lead to address.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  •  Assist office manager with excess tasks. 
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Understanding of company products, services, and policies.
  • Participating in ongoing training and other learning opportunities to expand knowledge of position, company’s products and services.
  • Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc. 
  • Adhering to all company policies and procedures
  • Assist in other administrative duties as requested


Skills and Competencies
  • Active listening, verbal, and written communication skills, including a professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Detail-oriented. in fast paced environment.
  • Accurate data-entry and typing skills (typing speed of 45+ words/minutes preferred)
  • Teamwork-oriented to support team members.
  • Ability to multi-task
  • Adaptability and accountability


Qualifications
  • High School Diploma or equivalent.
  • 2-3 years call center experience with telephone systems and technology.
  • Language proficiency.
  • Strong and accurate typing skills
  • Military Service a plus


Compensation & Benefits
  • $15-$17 hourly range dependent on experience
  • Hours: 8am-5pm MT
  • 1 hour lunch
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Company-Paid Life Insurance
  • Company paid short term disability
  • 401(k) plan
  • PTO, Vacation, and Holidays


Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact recruiting@bonedry.com, and a representative will be in touch.

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Average salary estimate

$33480 / YEARLY (est.)
min
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$31200K
$35760K

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What You Should Know About Customer Service Representative- Full Time- in Office**, Bone Dry Roofing

Are you a people person who loves to interact and lend a helping hand? If so, Bone Dry Roofing is searching for a dedicated Customer Service Representative to join our bustling team in Fort Collins, Colorado! Here, you're not just a voice on the phone; you embody the very essence of exceptional customer care. With over 35 years of serving our local community and having completed over 125,000 roof installations, our reputation is our pride, cultivated through relentless dedication to our customers. In this full-time role, you’ll have the chance to engage with callers, whether they need assistance or have inquiries about our services. Your primary goal will be to make them feel valued, understood, and supported throughout their experience. You’ll take on essential tasks such as answering calls, scheduling inspections, addressing customer complaints, and actively listening to uncover their specific needs. Your ability to diffuse tense situations is invaluable as you build strong relationships not just with clients but with your fellow team members in the call center. We’re looking for someone who can multitask and thrive in a fast-paced environment while consistently maintaining professionalism. Don't miss this chance to play a crucial role in our customer service journey and make a difference every day at Bone Dry Roofing!

Frequently Asked Questions (FAQs) for Customer Service Representative- Full Time- in Office** Role at Bone Dry Roofing
What are the key responsibilities of a Customer Service Representative at Bone Dry Roofing?

As a Customer Service Representative at Bone Dry Roofing, your main responsibilities include answering and making calls to clients, addressing their needs, scheduling inspections, and assisting customers with complaints or issues. You'll engage in active listening, provide solutions, and ensure that customers feel supported and valued throughout their interactions.

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What qualifications do I need to apply for the Customer Service Representative position at Bone Dry Roofing?

To qualify for the Customer Service Representative position at Bone Dry Roofing, you should possess a high school diploma or equivalent, with 2-3 years of call center experience preferred. Strong verbal and written communication skills, detail orientation, and proficiency with computers, especially CRM software, are also essential.

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What is the work environment like for a Customer Service Representative at Bone Dry Roofing?

The work environment for a Customer Service Representative at Bone Dry Roofing is fast-paced and team-oriented, located in our Fort Collins, Colorado office. You'll be part of a supportive team committed to delivering top-notch customer service, where professional growth and ongoing training opportunities are encouraged.

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How does Bone Dry Roofing support its Customer Service Representatives?

Bone Dry Roofing supports its Customer Service Representatives through competitive compensation, comprehensive benefits including medical, dental, and vision insurance, company-paid life insurance, and opportunities for personal and professional growth within a collaborative team atmosphere.

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What skills are essential for success as a Customer Service Representative at Bone Dry Roofing?

Success as a Customer Service Representative at Bone Dry Roofing requires active listening, strong verbal and written communication abilities, accuracy in data entry, and the capability to multitask effectively. A detail-oriented mindset and a professional phone voice are crucial for providing exceptional customer care.

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Common Interview Questions for Customer Service Representative- Full Time- in Office**
Can you describe your experience in a call center setting?

In answering this question, you should highlight specific roles you've held, the technologies you've used, and the volume of calls you're accustomed to handling. Emphasize your problem-solving skills and give examples of how you successfully met customer needs in those environments.

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How do you handle difficult customers?

To effectively answer, talk about your approach to remaining calm and composed under pressure. Provide a real-life example showcasing your ability to listen actively, empathize with the customer, and offer practical solutions to their issues.

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What techniques do you use to ensure excellent customer service?

You can discuss methodologies such as active listening, confirming understanding, and following up to ensure satisfaction. Mention how you adapt your communication style to meet varied customer needs and preferences.

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How do you prioritize your tasks in a busy call center environment?

Discuss how you assess urgency and importance when faced with multiple tasks. Providing an example of a time you successfully managed competing priorities can illustrate your organizational skills effectively.

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What motivates you to excel in a customer service role?

Share your passion for helping people and building relationships. You might want to note how personal satisfaction from problem-solving drives you, along with contributing to your team's success and the company's mission.

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How would you keep yourself updated on product knowledge?

Express your commitment to continuous learning. Mention methods you use, like participating in training sessions, utilizing internal resources, or collaborating with colleagues to stay informed about product updates and services.

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Describe a time you improved a process in a previous role.

Provide a specific instance where you identified an inefficiency in process and implemented a solution. Be sure to quantify the impact, whether in time saved or improved customer satisfaction.

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What role does teamwork play in customer service?

Discuss how teamwork enhances the customer service experience, allowing for smoother problem resolution and a more supportive work environment. Reference your experiences collaborating with colleagues to achieve common goals.

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How do you handle feedback, both positive and negative?

Highlight your openness to feedback and how it contributes to your growth. Describe how you apply constructive criticism to improve performance and celebrate successes to boost morale.

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Why do you want to work for Bone Dry Roofing?

Show your enthusiasm for Bone Dry Roofing by aligning your values with the company’s commitment to excellent customer service. Discuss what excites you about the role and how your skills and experiences make you a great fit for their team.

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To ensure Peace of Mind for every customer and each other through exceptional service.

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DATE POSTED
January 13, 2025

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