People Operations Generalist

As a People Operations Generalist at Checkr, your primary responsibilities will include managing employee requests through our JIRA help desk, executing key business processes via Workday, and maintaining data integrity. You’ll also partner with various stakeholders in People and Payroll, assist in developing training related to People Ops programs, and help drive ongoing process improvements. Essentially, you’ll play a critical role in ensuring that our people operations function smoothly as we scale.

To thrive as a People Operations Generalist at Checkr, candidates should have over three years of experience in HR or related fields, particularly within fast-paced environments. A solid understanding of people tools like Workday HCM, strong communication skills, and the ability to manage confidential information are crucial. Additionally, you should possess strong time management and project management skills to handle a high volume of requests efficiently.

Confidentiality is a cornerstone of Checkr’s values, and as a People Operations Generalist, you’ll be expected to maintain the utmost confidentiality and integrity when handling sensitive employee information. This includes following established protocols for data protection and ensuring that personal data is only accessed or shared in appropriate contexts.

A successful People Operations Generalist at Checkr should be familiar with various tools, particularly Workday HCM for managing employee data, JIRA Help Desk for responding to queries, and Google Suite, especially Google Sheets for data management. Familiarity with other HR tech like Greenhouse and CultureAmp is a plus, as it helps facilitate smoother operations within the People Ops team.

At Checkr, you can expect a collaborative, fast-paced work environment that encourages innovation and acknowledges diversity within the workplace. The company values transparency and empowers its employees through learning and development opportunities. Be prepared to roll up your sleeves and immerse yourself in a culture that fosters growth, empowerment, and a shared mission to improve the employee experience.

In this role, it's essential to demonstrate your proficiency with Workday, highlighting your ability to navigate the platform for onboarding, offboarding, and day-to-day operations. Discuss specific instances where you’ve utilized Workday to manage employee data or improve processes, and express your eagerness to further develop your skills within this tool.

When discussing how to handle confidential information, be sure to mention the protocols you've followed in previous roles to maintain data integrity. Explain that you understand the importance of discretion and best practices when dealing with sensitive employee data, and provide examples of how you've successfully maintained confidentiality in high-pressure situations.

In your answer, highlight a specific challenge, such as managing employee complaints or addressing compliance issues. Discuss the steps you took to resolve the situation, the resources you sought, and the outcome. This showcases your problem-solving and critical-thinking abilities which are highly valued at Checkr.

Discuss innovative solutions you’ve implemented in past roles, such as creating self-service resources for employees or enhancing response times to inquiries. Provide examples of how these strategies positively impacted the employee experience and contributed to better operational efficiency.

Explain how you gather, analyze, and interpret data to support People Ops decisions. Provide specific examples of metrics you tracked and how the insights influenced decisions, showcasing your analytical skills and commitment to data-driven practices.

When addressing this question, demonstrate your time management skills by explaining your approach to prioritizing tasks based on urgency and impact. Discuss planning strategies like creating daily to-do lists or using project management tools to stay organized while dealing with varying demands.

Emphasize the importance of communication and teamwork in your previous roles. Discuss how you’ve partnered with other departments, such as Payroll or Recruitment, to enhance processes and ensure seamless employee support, demonstrating your ability to work effectively and collaboratively in a team-oriented environment.

In your response, talk about your commitment to continuous learning and how you stay updated with HR trends. Mention any specific training initiatives you've launched or contributed to and the positive feedback or outcomes that followed.

Share your passion for fostering a supportive employee experience and your desire to help organizations thrive by investing in their people. Highlight any personal experiences that have shaped your commitment to enhancing HR practices and improving workplace culture.

Express your admiration for Checkr’s mission and commitment to diversity and transparency. Discuss how these values align with your own professional beliefs and how you see yourself as an integral part of the company’s growth. Personal connections to the industry or shared motivations can strengthen your response.