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QRS Supervisor

Gulf Coast BU - Region 09 - Market 02: 3100 Hwy 49 South, Florence, Mississippi 39073

Availability - Shift/Days

Flexible Availability


 


 

The position includes, but is not limited to, the following essential job duties, responsibilities, and requirements:
 

RESTAURANT MANAGER JOB SUMMARY:

This position is responsible for managing the day-to-day operations of a Company operated Restaurant.  The Restaurant Manager (RM) has full responsibility for the business including people, operations, and financial metrics.  This position reports directly to the Restaurant District Manager. 

RESTAURANT MANAGER EXPECTATIONS:

  • Provides excellent guest service in a fast and friendly manner; coaches and corrects team members as necessary

  • Recruits, interviews, selects, hires, and completes onboarding for all positions

  • Maintains a clean restaurant environment by cleaning and performing general housekeeping duties.  Delegates job responsibilities and shift duties and follows up to ensure completion

  • Establishes build to’s and maintains the production management system

  • Directs team and ensures all food items are prepared and served in accordance with all Brand, Company, and health department regulations

  • Supervises and coaches team members to follow guidelines for food preparation and production management

  • Ensures team members are properly trained on Brand and Company standards on an ongoing basis

  • Cascades all relevant information and maintains communication board

  • Implements new Brand campaigns and conducts new product training

  • Ensures product quality, food safety, and operational standards are met

  • Monitors and ensures accuracy of all cash, sales, and inventory control records   

  • Communicates as required with Restaurant District Manager

  • Responsible for completing all daily, weekly, and period paperwork, inventory counts, cash counts, truck orders, schedules, and any other administrative duties as required

  • Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance

  • Completes reports on all incidents following our 5-minute rule policy

  • Ownership for all financial and operational metrics, resulting in a profitable restaurant

  • Conducts team member check in’s and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance

  • Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements

  • Responsible for training a Restaurant Assistant Manager to be capable of successfully operating the restaurant in the absence of the RGM

  • Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win

RESTAURANT MANAGER BENEFITS:

  • Medical, Dental, Vision, Term Life and AD&D plans

  • Flexible spending and health savings accounts

  • Short-Term and Long-Term Disability

  • Vacation, Holiday, Personal, and Sick paid time off

  • Matching 401(k)

  • Tuition Reimbursement

  • Stock Purchase Plan

  • Employee Discount Program

  • Discount Meal Benefit

  • Wellness Plan

  • Mobile Phone Benefit

  • Quarterly incentive plan

  • Wait periods may apply

RESTAURANT MANAGER QUALIFICATIONS:

  • Minimum 2 years restaurant management experience required

  • Proficient in Microsoft Office Suite

  • Valid state Driver’s License required

  • Serv Safe© Manager certification preferred

  • Open availability required

  • Excellent communication skills

  • Motivates, coaches, and leads team members

  • Acts with integrity; keeps commitments 

  • Contagious positive attitude

  • Conflict management skills

  • Exhibits a sense of urgency

  • Leads by example

  • Focuses on achieving results while having fun!

  • Team player who can work well with others or independently

  • Frequently bend, twist at waist, kneel, squat, stand, and walk

  • Occasionally climb and descend ladders

  • Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises

  • Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead

  • Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

Circle K will make reasonable accommodations to known physical or mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
 

RESTAURANT MANAGER, RESTAURANT OPERATIONS


This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions, and qualifications required of the position.  The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description.  As with all positions, the responsibilities and duties of this position may change.  The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.


 

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish

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CEO of Circle K
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Average salary estimate

$50000 / YEARLY (est.)
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$40000K
$60000K

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What You Should Know About QRS Supervisor, Circle K

Are you ready to step into a leadership role that’s both exciting and challenging? Circle K is on the lookout for an enthusiastic QRS Supervisor to join our team in the United States. In this role, you’ll take charge of the daily operations at one of our bustling restaurants, ensuring everything runs smoothly. Your responsibilities will include coaching and inspiring your team, maintaining high standards of guest service, and keeping operations aligned with brand regulations. With the flexibility of shift work, you’ll play a key role in recruiting and training new headliners while overseeing food quality and safety protocols. Your ability to manage financial metrics, including cash and inventory controls, will be crucial in driving profitability. Plus, you’ll have the opportunity to implement captivating new brand campaigns and engage your team on a personal level. If you have at least two years of restaurant management experience, a contagious enthusiasm, and a knack for leading by example, we’d love to hear from you! Let’s make Circle K a place where everyone enjoys the benefits of working in a fun and rewarding environment. Apply now, and let’s craft a remarkable dining experience together!

Frequently Asked Questions (FAQs) for QRS Supervisor Role at Circle K
What are the essential responsibilities of a QRS Supervisor at Circle K?

The QRS Supervisor at Circle K has a variety of essential responsibilities, including managing daily restaurant operations, ensuring an excellent guest experience, coaching team members, and overseeing financial metrics. This role also involves maintaining cleanliness, managing food safety standards, and effectively communicating with the Restaurant District Manager.

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What qualifications do I need to become a QRS Supervisor at Circle K?

To qualify for the QRS Supervisor position at Circle K, candidates should have a minimum of two years of restaurant management experience. Additional qualifications include being proficient in Microsoft Office Suite, holding a valid state Driver’s License, and ideally possessing a Serv Safe© Manager certification. Excellent communication and team management skills are vital for success in this role.

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How is the training process for new employees at Circle K for the QRS Supervisor role?

Circle K has a comprehensive training process for new employees in the QRS Supervisor role. You'll be responsible for onboarding team members, providing guidance on food preparation and production guidelines, and conducting new product training. The focus is on ensuring all staff are consistently aligned with brand and operational standards.

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What are the benefits of working as a QRS Supervisor at Circle K?

As a QRS Supervisor at Circle K, you can expect a robust benefits package. This includes medical, dental, and vision insurance, a matching 401(k), paid time off for vacations and holidays, and tuition reimbursement. Employees also enjoy discounts on meals, wellness plans, and opportunities for career advancement.

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What skills are required for the QRS Supervisor position at Circle K?

The skills required for the QRS Supervisor position at Circle K include strong leadership capabilities, effective communication, conflict management, and the ability to motivate and coach team members. A sense of urgency and a positive attitude are essential, as well as physical stamina to handle the demands of the role.

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Common Interview Questions for QRS Supervisor
How would you handle a conflict between team members as a QRS Supervisor?

In resolving conflict, it's important to listen to both parties involved while remaining impartial. Encourage open communication and find common ground to address the issue. By promoting a collaborative environment and focusing on team values, conflicts can often lead to strengthened relationships and better team dynamics.

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Can you describe a time when you successfully improved restaurant operations?

In previous roles, I focused on streamlining processes and enhancing team training. I implemented new inventory management systems and optimized staff schedules to reduce wait times. By actively engaging with the team to gather feedback, we improved service speed and customer satisfaction, ultimately increasing revenue.

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What strategies would you employ to ensure high food safety standards?

To ensure high food safety standards, I would start with comprehensive staff training on hygiene and proper food handling procedures. Regular checks and compliance audits would be implemented, along with reinforcement through team meetings. Creating a culture where every team member feels responsible for food safety can significantly enhance compliance.

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How do you prioritize tasks in a fast-paced restaurant environment?

Prioritizing tasks requires a clear understanding of operational goals. I often assess immediate customer needs and balance them with ongoing administrative duties. By delegating effectively and maintaining a flexible approach to changing circumstances, I ensure both customer satisfaction and operational efficiency are met.

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What do you believe is key to exceptional customer service in your role?

Exceptional customer service starts with a positive attitude and genuine engagement with guests. Listening to their needs, addressing complaints promptly, and creating a friendly atmosphere help cultivate enduring guest relationships. Training staff to adopt this mindset ensures that every customer leaves satisfied.

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Describe your experience with financial management in a restaurant setting.

I have hands-on experience managing budgets, analyzing profit margins, and overseeing inventory controls. By implementing financial tracking tools and regularly reviewing sales reports, I ensured our restaurant operated within budget while maximizing profitability. I also coordinated team efforts to minimize waste, directly impacting our bottom line.

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How do you motivate your team during busy periods?

Motivation during busy times can be achieved through open communication and recognition. I ensure that each team member understands their role and significance to our success. Regular encouragement, celebrating small achievements, and maintaining a positive team atmosphere can enhance morale and productivity during peak hours.

Join Rise to see the full answer
What is your approach to training new employees?

My approach to training new employees involves a structured onboarding program that includes hands-on training, mentorship, and shadowing experienced staff members. I emphasize the importance of brand standards and team dynamics and provide ongoing feedback. This ensures that new hires not only understand their tasks but are also integrated into the team culture.

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How would you implement a new brand campaign in your restaurant?

Implementing a new brand campaign starts with thorough research and understanding the campaign objectives. I would communicate the campaign details to the team, provide relevant training, and set clear expectations for implementation. Engaging customers through various channels, including social media and in-store promotions, would further enhance the campaign's reach.

Join Rise to see the full answer
What steps do you take to ensure a safe working environment for your team?

To ensure a safe working environment, I prioritize training on safety practices and encourage a vigilant culture. Regular safety audits, maintaining clean work areas, and adhering to health regulations are essential. I also advocate for open communication where team members feel comfortable reporting hazards or safety concerns.

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Our people vision is to grow together: From humble beginnings to world-class business, we have never forgotten that our people drive us forward and help ensure that our millions of daily customers are taking it easy. 124,000 people 14,200 stor...

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Full-time, on-site
DATE POSTED
April 3, 2025

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