Talent Acquisition Specialist, Customer Operations (LATAM) - job 1 of 2

As a Talent Acquisition Specialist in Customer Operations at Clipboard Health, your primary responsibilities include managing the entire recruitment process. You'll source candidates globally using various platforms like LinkedIn and Wellfound, screen them through diverse methods, and collaborate with hiring managers on offer negotiations. Additionally, your role involves reporting metrics to inform hiring decisions and refining processes through data-driven insights.

To be a successful candidate for the Talent Acquisition Specialist, Customer Operations role at Clipboard Health, you should have at least three years of experience in fast-growing recruitment environments. Advanced screening capabilities, a background in recruiting for Customer Operations roles, and experience with tools like Greenhouse are also vital. Lastly, familiarity with managing large candidate volumes and collaborating within diverse teams is essential.

Clipboard Health prioritizes a positive candidate experience in the hiring process for the Talent Acquisition Specialist role by engaging candidates through various screening methods like interviews and assessments. The team focuses on clear communication and providing support at every stage, ensuring that candidates feel valued and informed, ultimately leading to a successful hiring experience.

In the Talent Acquisition Specialist role at Clipboard Health, your performance will be assessed based on measurable impacts on hiring, including the number of hires, quality, and passthrough rates. You will also be evaluated on the efficiency and speed of hiring pipelines, as well as your attention to detail in communication and tool setup to optimize the recruitment process.

Yes, experience in a globally distributed organization is beneficial for the Talent Acquisition Specialist, Customer Operations position at Clipboard Health. This role requires collaboration across international teams, and understanding the dynamics of global recruitment will enhance your ability to attract diverse talent effectively.

In your answer, highlight specific tools and platforms you have used for sourcing, such as LinkedIn and YCombinator. Speak about the strategies you implemented to engage candidates and how you adapted your approach based on the requirements of different roles at Clipboard Health.

Discuss the screening methods you prefer, such as structured interviews or assessments. Emphasize your ability to evaluate both technical skills and cultural fit, as this is crucial for the Talent Acquisition Specialist role at Clipboard Health.

Outline your approach to working with hiring managers, focusing on communication and understanding their needs. Provide examples of how you've tailored recruitment strategies to align with team goals at previous companies.

Share specific strategies you have implemented in your previous roles to enhance recruiting efficiency. Discuss how you utilize data and metrics to identify bottlenecks and streamline processes, especially regarding the needs of Customer Operations roles.

Describe your organizational techniques and tools that help you manage high candidate volumes effectively. Mention any software or systems you've used that are similar to Greenhouse, along with your method for prioritizing candidates.

Provide a specific example of a difficult position you had to fill, discussing the challenges you faced. Highlight your problem-solving skills and the strategies you used to source and secure the right candidate for the role.

Discuss your commitment to diversity and inclusion in recruiting, focusing on specific initiatives or practices you’ve implemented. Explain how diversity not only enriches the workplace but also aligns with Clipboard Health’s mission.

Elaborate on the steps you take to create a positive candidate experience, such as maintaining clear communication, providing feedback promptly, and engaging candidates throughout the process. This is especially important in a company like Clipboard Health that values its talent.

Explain how you track, analyze, and utilize recruitment metrics to inform your decision-making. Speak about specific metrics you've focused on in the past and how they've impacted recruitment outcomes.

Mention your strategies for staying updated on talent acquisition trends, such as following industry blogs, participating in webinars, and networking with other professionals. Emphasize your commitment to continuous learning, which will benefit your role at Clipboard Health.