NA Mid-Market Expansion, Account Executive

The Mid-Market Expansion Account Executive at Lucid Software is responsible for effectively closing business and managing relationships with existing clients. This involves providing exceptional customer service, identifying expansion opportunities for the Lucid suite, and maintaining transparent forecasts. Additionally, AEs are expected to demonstrate expertise in the value of Lucid's products, ensure customer engagement, and uphold best practices in outbound prospecting.

To qualify for the Mid-Market Expansion Account Executive position at Lucid Software, candidates should have at least 3 years of closing experience, ideally in a tech or SaaS environment. Outstanding verbal and written communication skills are essential. Familiarity with Salesforce or similar CRMs, along with the ability to manage multiple prospects simultaneously, is preferred. A BA/BS degree or equivalent is also desired to support your knowledge in this dynamic field.

Lucid Software promotes a healthy work-life balance by offering a hybrid workplace model, allowing Account Executives to choose where they work best—be it from home, in one of our offices, or a mix of both. This flexibility enables you to perform effectively while enjoying personal time and commitments, reflecting our strong belief in individual empowerment.

At Lucid Software, employees can expect a vibrant and inclusive culture that values diversity and collaboration. The company is known for its core values centered around innovation, excellence, and teamwork over ego. This supportive environment encourages personal ownership and initiative, making it a great place for growth and professional development.

The Mid-Market Expansion Account Executive at Lucid Software will primarily utilize Salesforce for managing accounts and opportunities, ensuring clean data hygiene. Additionally, experience with outreach tools and workflow software is beneficial for efficient lead management and communication with prospects, allowing you to focus on driving sales and enhancing customer relationships.

When answering this question, emphasize your past successful sales strategies, specific achievements, and how you adapted your approach to meet clients' needs. Share relevant metrics to quantify your success, demonstrating your effectiveness and relationship-building skills in the sales process.

Discuss specific techniques you employ to address objections, such as active listening and empathizing with the client's concerns. Illustrate your approaches with examples from your past experiences, showcasing how you turned objections into opportunities for engagement and closure.

You can talk about methods such as conducting regular check-ins with clients, analyzing their usage and feedback, and staying informed on industry trends to identify potential upsell situations. Share how this proactive approach has directly benefited your previous employers.

Emphasize the importance of categorizing prospects based on potential revenue, urgency, and relationship history. Discuss how you employ tools and CRM systems to track interactions while accounting for follow-up schedules that ensure timely engagement with all prospects.

Provide a specific instance detailing your role, the strategies you employed, and the outcome of the initiative. Quantify any results, such as percentage increases in sales or revenue, and highlight teamwork aspects if applicable.

Discuss any relevant experience you've had in software sales, particularly in a SaaS environment. Highlight the aspects of building relationships, understanding software solutions, and maintaining customer satisfaction that contributed to successful sales outcomes.

Talk about your method for staying informed, such as subscribing to industry publications, participating in webinars, or attending networking events. This shows your commitment to continuous learning and adaptability in a fast-paced industry.

Explain your philosophy on client relationships, focusing on clear communication, transparency, and follow-ups. Use examples from previous positions that illustrate your ability to become a trusted advisor to your accounts.

Highlight your collaborative mindset, emphasizing how you ensure alignment and communication across departments. Illustrate this by providing examples where your teamwork led to successful outcomes or enhanced solutions for clients.

Convey your passion for visual collaboration and how Lucid’s values resonate with you. Mention specific reasons such as the company’s culture, your respect for its products, and your excitement to contribute to its growth and success in the market.