Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
 Program Director, Primary Care Operations  image - Rise Careers
Job details

Program Director, Primary Care Operations

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Program Director reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Director will lead planning and implementation activities for the Primary Care Service Line at Northwestern Medicine. This will include managing a portfolio of strategic and operational initiatives of importance to the organization. The Program Director will collaborate with local operations to assure activities are tracked, tools are utilized and appropriate support and education is available. The Program Director will effectively communicate at all levels of Management and will work closely with managers, directors and VPs to achieve the departments strategic goals and objectives and support successful management of daily operations.

Responsibilities:

  • Develop short and long term strategic plans for Primary Care operations
  • Curate relationships with leadership to ensure timely and appropriate communication
  • Responsible for providing leadership to a portfolio of key initiatives and projects through active engagement of NM Executives and all stakeholders
  • Sets explicit priorities, establishes effective action plans, and anticipates obstacles and alternatives for challenging but realistic work goals.
  • Demonstrated ability to direct and mobilize an organization by strategic thinking, decisiveness, enthusiasm, competence and integrity.
  • Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
  • Provide proactive, clear, concise and timely communications regarding status of all initiatives and overall performance reporting among team members, NM Executives and vendor partners. Facilitate continuous exchange of ideas, information and developments.
  • Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior
  • Customer and Subject Matter Focus:
    • Utilizes talents, skills, and knowledge in all assignments for the purpose of delivering excellent service to all team members (NM team, NM Executives, NM affiliates, vendor partners, etc.).
    • Guides preparation and delivery of services by seeking a thorough understanding of subject matter, regulations, specific project requirements, customer requirements, tasks and information needs.
  • Business and Clinical Knowledge:
    • Understands the major business and clinical processes impacted by key technology and compliance initiatives at NMHC.
    • Advocates the effective use of effective and proven project management methodologies, management techniques, and budget management techniques to manage defined project objectives on-time and on-budget.
  • Personal Organization and Adaptation:
    • Responds thoroughly and promptly to customer needs as defined in conjunction with our customers.
    • Actively manages customer/peer relationships and quickly identifies issues follows them through to closure, using oversight guidance as needed.
    • Adapts well to rapid change and multiple, demanding priorities.
    • Seeks to improve talents and skills consistent with overall NMHC direction.
  • Team/Interpersonal:
    • Communicates clearly, responsively, and purposely with all team members.
    • Focuses on team success and promotes collaborative efforts with others.
    • Shifts easily among different business, technical, clinical and financial topics and project roles as required by situation.

Qualifications

Required:

  • Bachelor's degree
  • Minimum 8-10 years industry experience.
  • Strong Knowledge of Microsoft
  • Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Demonstrated project management skills.
  • Excellent oral and communication skills.
  • Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
  • Demonstrated analysis and problem solving skills.
  • Demonstrated strong leadership capabilities.

Preferred:

  • Master's degree in related field.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Program Director, Primary Care Operations , Northwestern Memorial Healthcare

Join us at Northwestern Medicine as a Program Director in Primary Care Operations, where your leadership will pave the way for change in healthcare delivery. Located in the heart of Chicago at 259 E. Erie, you will be instrumental in driving strategic initiatives and operational excellence within our Primary Care Service Line. Your role will involve collaborating with local operations, developing both short and long-term strategic plans, and ensuring that communication flows effectively across all levels of management. We value the contributions of each team member, as this patient-first approach sets us apart in the healthcare industry. You will lead key initiatives, direct organizational change, foster relationships with stakeholders, and maintain a focus on delivering excellent service. With a minimum of 8-10 years of industry experience and a strong project management background, you’ll thrive in an environment that values ingenuity and collaboration. Your efforts will be recognized as we offer competitive benefits like tuition reimbursement, loan forgiveness, and 401(k) matching. Let’s embark on this quest for better healthcare together!

Frequently Asked Questions (FAQs) for Program Director, Primary Care Operations Role at Northwestern Memorial Healthcare
What are the responsibilities of a Program Director, Primary Care Operations at Northwestern Medicine?

As the Program Director for Primary Care Operations at Northwestern Medicine, you'll oversee the planning and execution of strategic initiatives aimed at enhancing patient care. Your primary responsibilities will include developing strategic plans for operations, leading a range of key projects, and managing relationships across various levels of leadership to ensure effective communication and support.

Join Rise to see the full answer
What qualifications are required for the Program Director, Primary Care Operations position at Northwestern Medicine?

To qualify for the Program Director, Primary Care Operations at Northwestern Medicine, candidates must possess a Bachelor's degree and have a minimum of 8-10 years of relevant industry experience. Strong project management, analytical skills, and excellent communication capabilities are essential for success in this role.

Join Rise to see the full answer
How does Northwestern Medicine support its employees in the Program Director role?

Northwestern Medicine is committed to supporting its employees through comprehensive benefits that include tuition reimbursement, loan forgiveness, and a robust 401(k) matching program. Additionally, we nurture a positive workplace culture that encourages professional development and active contribution to healthcare excellence.

Join Rise to see the full answer
What skills are important for success as a Program Director, Primary Care Operations at Northwestern Medicine?

Successful candidates for the Program Director, Primary Care Operations at Northwestern Medicine should demonstrate strong leadership capabilities, proficient project management skills, and excellent interpersonal communication. The ability to adapt to rapid changes and manage multiple priorities is also vital in this dynamic healthcare setting.

Join Rise to see the full answer
What is the work environment like for a Program Director in Primary Care Operations at Northwestern Medicine?

The work environment for a Program Director at Northwestern Medicine is collaborative and dynamic, reflecting our commitment to patient-centered care. You will interact with various teams, manage initiatives, and drive operational success while cultivating a supportive atmosphere for both employees and patients.

Join Rise to see the full answer
Common Interview Questions for Program Director, Primary Care Operations
Can you describe your experience with strategic planning in healthcare?

When answering this question, highlight specific examples of how you've developed and implemented strategic plans in previous roles, focusing on metrics of success and how these plans aligned with organizational goals.

Join Rise to see the full answer
How do you manage stakeholder communication and relationships?

Discuss your communication strategies, emphasizing the importance of transparency and collaboration. Provide examples from your past roles where effective communication led to successful project outcomes.

Join Rise to see the full answer
What are your methods for prioritizing initiatives in a busy healthcare environment?

Share your approach to prioritization, including techniques you use to evaluate the urgency and impact of initiatives. Offer examples of how you have successfully prioritized projects to align with departmental goals.

Join Rise to see the full answer
Explain a challenging project you've led and the outcome.

Be prepared to discuss a specific project that encountered obstacles. Describe your approach to overcoming these challenges, the actions you took, and the eventual results, emphasizing your leadership skills.

Join Rise to see the full answer
How do you ensure quality and compliance in your initiatives?

Talk about the importance of following regulatory guidelines and standards. Share your methods for monitoring compliance and quality assurance within your projects and initiatives.

Join Rise to see the full answer
What leadership style do you believe is most effective in healthcare?

Reflect on your leadership style, whether it be collaborative, transformational, or situational. Provide examples of how your style has positively impacted teams and projects in your healthcare experience.

Join Rise to see the full answer
How do you handle resistance to change within an organization?

Prepare to discuss your strategies for managing change, including how you communicate the benefits and involve team members in the process. Real-life examples can illustrate your experience in navigating resistance effectively.

Join Rise to see the full answer
Describe your experience with financial management in healthcare projects.

Discuss your background in budget management, outlining specific projects where you successfully managed financial resources and ensured initiatives were delivered on time and within budget.

Join Rise to see the full answer
How do you keep yourself updated on industry trends and regulations?

Emphasize the resources you utilize, such as industry publications, professional networks, and training opportunities, to stay informed and how this knowledge impacts your role as a Program Director.

Join Rise to see the full answer
Can you provide an example of how you've driven team success?

Highlight a situation where you fostered collaboration and success among team members. Share specific actions you took that inspired and motivated your team to achieve a common goal.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User

Seeking a Customer Service Representative for Northwestern Medicine's Food & Nutrition Call Center to provide outstanding support in a part-time capacity.

Photo of the Rise User

Join Northwestern Medicine as a Patient Care Technician to deliver patient care and support nursing staff in a leading healthcare environment.

Medline Hybrid Northfield, Illinois
Posted 7 days ago

Join Medline as an E-commerce Operations Lead to manage and optimize B2B digital operations.

Photo of the Rise User
Posted 13 days ago

As a Contract Analyst at ICON, you will lead operational functions and ensure adherence to healthcare compliance standards in a fully remote role.

Photo of the Rise User
Domino's Hybrid 13081 Spring Hill Drive, Spring Hill, FL
Posted 23 hours ago

Exciting opportunity for an Assistant Manager at Domino's to lead and inspire a team while ensuring efficient store operations.

Photo of the Rise User

Start your journey with Enterprise as a Management Trainee, where you'll gain essential skills for a successful career in operations and customer service.

Photo of the Rise User
Staccato Hybrid Florence, Texas, United States
Posted 7 days ago

Join Staccato as an Operations Manager, helping manage purchasing and inventory for American-made firearms.

Photo of the Rise User
Domino's Hybrid 2181 West Sunset Avenue, Springdale, AR
Posted 6 days ago

Join Domino's Pizza as an Assistant Manager and lead day-to-day operations with opportunities for advancement.

Posted 13 days ago

Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

1905 jobs
MATCH
VIEW MATCH
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
30 people applied to Logistics Associate at Lyka
M
Someone from OH, Tallmadge just viewed General Merchandise IC at Meijer
B
Someone from OH, Cleveland just viewed Resource & Scheduling Specialist at Brightspeed
Q
Someone from OH, Parma just viewed Advanced Microsoft Office Trainer at QS4QS
Photo of the Rise User
Someone from OH, Pickerington just viewed Sr. Client Project Manager at Forge Biologics
Photo of the Rise User
Someone from OH, Columbus just viewed Warehouse People Ops Coordinator at Babylist
Photo of the Rise User
Someone from OH, Toledo just viewed Field Recruiter (MI) at Wonderschool
d
Someone from OH, Columbus just viewed Reconciliation & Payments Specialist at dopay
Photo of the Rise User
Someone from OH, Cuyahoga Falls just viewed VP of Customer Operations at OXIO Corporation
Photo of the Rise User
Someone from OH, Springfield just viewed IT helpdesk Team Leader at Optimiza
Photo of the Rise User
Someone from OH, Akron just viewed Director of Revenue Cycle Management at Gather Health
Photo of the Rise User
Someone from OH, Dayton just viewed Data Entry Clerk at Hireframe
Photo of the Rise User
Someone from OH, Cincinnati just viewed Customer Success Manager - Illinois at Alma Technologies (OR)
Photo of the Rise User
Someone from OH, Cleveland just viewed Client Services Manager at Vitesse PSP
Photo of the Rise User
Someone from OH, Fairborn just viewed IOS Developer at Advansys
Z
Someone from OH, Reynoldsburg just viewed Educator Onboarding Associate at Zen Educate
Photo of the Rise User
Someone from OH, Canton just viewed SEASONER at Shearer's Foods