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Director, Change Management - job 6 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Director, Change Management, Visa

At Visa, we are on a mission to harness the incredible talent of our people, and we’re excited to invite an experienced Director of Change Management to join our team in Ashburn. This pivotal role is all about steering our People Team Transformation towards the successful implementation of our People Strategy. We’re in need of a dynamic leader who can not only drive the adoption of various initiatives, but also inspire and guide a growing team of Change Management Practitioners. As you take charge of crafting and managing clear communications about the changes in tools and processes, your strategic vision will be critical in overseeing change management activities and ensuring everything runs smoothly. You’ll also evaluate the readiness of stakeholders and support them as they navigate through the transformative journey. Collaboration is key in this role, as you’ll be interfacing with key partners, encouraging open communication, and helping maintain high standards of quality, all while promoting the core principles of effective change management. As a hybrid position, this role allows for flexibility, but anticipate engaging with teams across various time zones and cultures. At Visa, your leadership will foster a high-performance culture that prioritizes continuous growth and collaboration. We can’t wait to see how you will inspire change and support our people as we evolve together!

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the primary responsibilities of the Director of Change Management at Visa?

The Director of Change Management at Visa is responsible for leading and developing a team of Change Management Practitioners while driving the implementation of the People Team Strategy. Key duties include overseeing communication about changes, creating comprehensive transformation plans, conducting readiness assessments, and defining success metrics to ensure effective integration of change management activities.