Sr. Manager, Events and Video Production Operations - job 18 of 20

The Sr. Manager, Events and Video Production Operations at Visa is accountable for leading the Events and Video Production Support team. This position involves managing seamless event operations, ensuring high-quality live streaming and video production, mentoring the team, collaborating with Executive IT for high-profile events, and overseeing budget management and vendor contracts. By implementing innovative strategies and refining processes, this role ensures exceptional customer satisfaction and operational excellence.

To be successful in the role of Sr. Manager, Events and Video Production Operations at Visa, candidates should possess strong leadership skills, significant experience in event operations, and technical expertise in video production. A bachelor’s degree in a relevant field, along with proven experience in managing teams and projects, is essential. Additionally, candidates should excel in customer service, problem-solving, and maintaining vendor relationships to ensure successful event execution.

The Sr. Manager, Events and Video Production Operations at Visa ensures exceptional customer service by actively engaging with end users to address their needs professionally and efficiently. By promoting a culture of empathy and responsiveness within the team, this role focuses on proactive problem-solving, identifying potential issues before they escalate, and guaranteeing that every event meets the high expectations of attendees and stakeholders.

The Sr. Manager, Events and Video Production Operations role at Visa offers unique opportunities for career advancement as the company values growth and development. Successful managers may progress to higher leadership roles, such as Director of Events or even higher executive positions within corporate technology operations, as they develop their skills, lead impactful projects, and contribute to the company's strategic objectives.

Visa is an ideal workplace for the Sr. Manager, Events and Video Production Operations due to its dynamic environment and commitment to innovation. The company fosters a culture of collaboration and continuous improvement, empowering employees to enhance their skills and lead transformative projects. With a focus on delivering impactful events and a supportive team atmosphere, Visa ensures that team members can thrive and make a significant contribution to the business.

When responding to this question, highlight your previous roles where you've led event production teams. Discuss specific projects or events you managed, including challenges you faced and how you overcame them. Emphasize your approach to team mentorship and building a collaborative culture.

Discuss your strategies for proactive planning and collaboration with various stakeholders, such as Executive IT and external vendors. Emphasize the importance of pre-event checklists, effective communication, and contingency planning to ensure seamless execution during high-pressure events.

Explain your approach to customer engagement, focusing on empathy, responsiveness, and active problem-solving. Share examples of how you've gathered feedback from attendees and made improvements for future events to enhance overall experience.

Highlight your experience in budget management, mentioning specific tools or methods you use to track expenses. Discuss how you negotiate with vendors for the best rates while ensuring quality and impact remain high, and share any success stories from previous projects.

Discuss your communication strategies, such as regular check-ins and updates to ensure everyone is on the same page. Share examples of how you've managed vendor relationships to align goals and expectations, and any successful collaborations that improved event outcomes.

Explain how you actively seek out information on the latest trends, such as attending conferences, reading industry publications, and participating in relevant webinars. Share any tools or platforms you use to stay informed and how you integrate new technologies into team strategies.

Prepare a specific example that illustrates your problem-solving skills, detailing the challenges you faced, the actions you took, and the ultimate outcome. Emphasize the lessons learned and how they improved your approach to future events.

Describe your leadership style, emphasizing adaptability and collaboration. Share how you provide support and guidance to your team, focusing on maintaining morale and productivity during stressful times through open communication and effective delegation.

Discuss your methods for post-event analysis, emphasizing the importance of collecting feedback from attendees, reviewing performance metrics, and conducting team debriefs. Outline how you use this data to inform future event strategies and drive improvements.

Explain your quality control processes, such as developing checklists, conducting rehearsals, and monitoring live events for any issues. Highlight how you encourage feedback from team members and attendees to continuously improve quality in all aspects of event production.