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(USA) Co-Manager - Sam's Club image - Rise Careers
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(USA) Co-Manager - Sam's Club

Position Summary...

What you'll do...

Assists the Club Manager in the area of directing and guiding members of management and hourly associates on proper member service approaches and techniques by ensuring member needs complaints and issues are successfully resolved within company guidelines and standards overseeing club operations in the absence of the club manager assisting with member service as needed assisting members with purchases and answering questions or providing information to members and associates Increases quality of member experience by modeling appropriate service levels and developing effective merchandise presentation for example accurate and competitive pricing proper signing maintaining instock and inventory levels requesting merchandise to meet the needs of the community Assists and develops in directing the management team in all facility operations by ensuring asset protection inventory control member service and member and associate safety ensuring that all areas of the facility are in compliance with company policies and procedures and communicating with members of management and associates about facility operations merchandising and company direction Assists in providing supervision and development opportunities for members of management and hourly Associates in the Facility by monitoring the hiring training and mentoring of associate assigning duties providing recognition ensuring diversity awareness and recruiting qualified Associates to meet staffing needs and achieve Company growth potential Upholds the Companys Open Door Policy: by meeting with Associates and listening to concerns researching issues reviewing Company policies and procedures providing resolutions for Associates and proactively seeks out Associate comments and concerns Adheres to Company and legal policies procedures and compliance regulations for a Facility by analyzing and interpreting reports implementing and monitoring human resource compliance asset protection and safety controls assisting in overseeing safety operational and quality assurance reviews developing and implementing action plans to improve performance providing direction and guidance on executing Company programs and strategic initiatives and assisting in directing the management team in ensuring confidentiality of information documentation and assigned records Participates in community outreach programs and encourages and supports Associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community acting as the representative for the Company presenting the Companys perspective to various external organizations following the Companys media guidelines and promoting Company sponsored programs events and sustainability efforts to Associates Members and the local community to emphasize the Facility as part of the community Builds knowledge and skills in operating a Facility by delegating duties and assignments to Assistant Managers reviewing and analyzing reports creating budgets leading Facility tours setting Facility standards providing communication updates about the Company and making decisions under the Club Managers guidance Monitors the financial performance of the Facility by confirming that budgeted sales membership wages and other expenses are achieved assisting in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creating and implementing plans to improve the financial performance of the Facility and shadowing the creation of budgets and participating in analyzing economic trends and community needs for budget forecasting Supports the oversight and enforcement of the execution of food safety standards cold chain compliance and food merchandise quality by evaluating the temperature storage sanitation date coding product rotation labels and recalls on stocked merchandise and ensuring the fresh areas forecast for production onhand supplies and current in stock are in line with Companys expectations and the Facility budgets Contributes to membership and sales growth in a Facility by visiting Business Members and potential Members places of business building Member relationships inside and outside the Facility observing the directing of managers in Member relationship development and visits motivating the Membership Sales Team and modeling all Associates about the value of Membership and the quality of Sams Clubs merchandise Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $80,000.00-$95,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: 2 years’ experience in retail management or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Merchandising

Primary Location...

4625 Se Delaware Avenue, Ankeny, IA 50021-0000, United States of America
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Average salary estimate

$87500 / YEARLY (est.)
min
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$80000K
$95000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About (USA) Co-Manager - Sam's Club, Walmart

Welcome to your next great opportunity! As a Co-Manager at Sam's Club in Ankeny, IA, you will play a pivotal role in enhancing the member experience while overseeing engaging and efficient club operations. You’ll work closely with the Club Manager to guide and support management and hourly associates in delivering exceptional customer service. This includes addressing member inquiries, resolving complaints, and ensuring that the club always has a well-presented merchandise display. Your leadership will foster a positive environment as you engage with the community and represent Sam's Club in outreach programs. You’ll also be responsible for asset protection and compliance, making sure that safety standards are upheld at all times. Your ability to build strong relationships and mentor associates will be key in creating a diverse and productive team. Enjoy competitive pay, fabulous health benefits, a generous 401(k) plan, and plenty of paid leave options to help you maintain work-life balance. We're also invested in your personal and professional growth with our Live Better U program, offering education benefits up to a bachelor’s degree! If you're looking to take the next step in your retail management career at a beloved club where you can make an impact, this opportunity is just for you.

Frequently Asked Questions (FAQs) for (USA) Co-Manager - Sam's Club Role at Walmart
What are the key responsibilities of a Co-Manager at Sam's Club?

As a Co-Manager at Sam's Club, your key responsibilities include assisting the Club Manager in directing daily operations, resolving member issues, supervising team members, and maintaining compliance with safety standards. You will oversee merchandising, staff training, community outreach, and financial performance aspects to ensure a smooth operation.

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What qualifications do I need to apply for the Co-Manager position at Sam's Club?

To qualify for the Co-Manager position at Sam's Club, you'll need at least 2 years of experience in retail management or a related field. While a background in merchandising is preferred, what’s most valued is your ability to lead teams, foster strong member relationships, and maintain compliance with company policies.

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What benefits can I expect as a Co-Manager at Sam's Club in Ankeny, IA?

As a Co-Manager at Sam's Club, you'll enjoy a competitive salary ranging from $80,000 to $95,000 along with performance-based bonuses. Benefits include comprehensive health coverage, a 401(k) plan, generous PTO policies, and an excellent education program called Live Better U to support your personal development.

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How does the Co-Manager role contribute to member satisfaction at Sam's Club?

The Co-Manager role is essential for enhancing member satisfaction at Sam's Club. By resolving issues, providing exceptional service, and modeling best practices in merchandise presentation, you will create a welcoming environment. Your direct interaction with members helps strengthen relationships and fosters community trust.

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What does a typical day look like for a Co-Manager at Sam's Club?

A typical day for a Co-Manager at Sam's Club includes overseeing club operations, managing staff schedules, engaging with members, analyzing inventory levels, and ensuring compliance with safety and service standards. You can expect to collaborate closely with management while also motivating your team to deliver high-quality service.

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Common Interview Questions for (USA) Co-Manager - Sam's Club
How do you prioritize your tasks as a Co-Manager?

To prioritize tasks as a Co-Manager, I assess the urgency of member needs and the importance of operational responsibilities. Effective communication with my team allows me to delegate tasks based on each member's strengths, ensuring that key areas are addressed timely while empowering associates.

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Can you describe your experience with inventory management?

I have extensive experience in inventory management, which includes tracking stock levels, analyzing sales trends, and ensuring optimal inventory to meet member demand. This involves collaborating with suppliers, performing regular audits, and utilizing data tools for accurate forecasting.

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How would you handle a conflict between associates?

When handling a conflict between associates, I would first listen to both parties to understand their perspectives. My goal would be to mediate a resolution that respects their concerns while aligning with company values. This often leads to open conversations about workplace dynamics and reinforces team cohesion.

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What strategies would you implement to improve member relationships?

To improve member relationships, I would focus on personalized service, regular engagement, and gathering feedback. By training associates on effective communication and ensuring prompt resolution of concerns, we can foster trust and loyalty among our members.

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How do you ensure compliance with safety standards in the store?

Ensuring compliance with safety standards involves regular training for associates on best practices, conducting safety audits, and maintaining up-to-date safety documentation. I believe in promoting a safety-first culture where associates feel empowered to voice concerns.

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What leadership style do you adopt as a Co-Manager?

My leadership style is collaborative and supportive. I believe in empowering associates by involving them in decision-making and encouraging their development. This creates a motivated team that is focused on delivering excellent service.

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How would you approach mentorship for new associates?

When mentoring new associates, I would take a hands-on approach, providing structured training that emphasizes company values and expectations. Regular one-on-one check-ins allow me to offer personalized feedback and support, ensuring they feel confident in their roles.

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Can you give an example of how you've driven sales growth in your previous roles?

In my previous roles, I have driven sales growth by analyzing customer trends and implementing targeted promotions. For example, I launched seasonal campaigns based on customer preferences, which resulted in a measurable increase in foot traffic and sales.

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What do you consider the most important aspect of merchandising?

The most important aspect of merchandising is understanding your target market. By analyzing sales data and member feedback, I ensure that product placement, pricing, and presentation resonate with our members, ultimately improving their shopping experience.

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How do you handle pressure during peak shopping times?

During peak shopping times, I prioritize effective communication and teamwork. By maintaining a calm demeanor and clearly delegating tasks, I can ensure that the team stays focused on providing exceptional service and efficiently managing store operations.

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Full-time, on-site
DATE POSTED
April 6, 2025

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