Engineer, Application Development and Maintenance - Verint

As an Engineer in Application Development and Maintenance at Cardinal Health, your primary responsibilities will include leading Verint build projects tailored to client requirements, supporting Verint environmental stability, and providing guidance on troubleshooting issues related to the Verint application. You will collaborate with business leaders to enhance user experiences and be involved in road mapping solutions within Contact Center Technologies, all while adhering to established design control processes.

Cardinal Health prefers candidates to have a Bachelor's degree in a related field or equivalent work experience, along with 4-8 years of relevant experience. Ideal applicants will possess a solid understanding of Verint tools like Call Recording and Speech Analytics, as well as experience with Genesys Phone and WFM integration. Basic knowledge of server maintenance, networking, GCP VM, SQL querying, and database management is also preferred.

At Cardinal Health, Engineers in Application Development and Maintenance are encouraged to pursue continuous learning and growth. You may act as a mentor to less experienced colleagues, contributing to policy development and engaging in complex projects. The supportive work environment promotes collaboration and knowledge sharing, allowing you to innovate solutions consistent with organizational objectives.

The anticipated salary range for the Engineer, Application Development and Maintenance position at Cardinal Health is between $93,500 and $140,280. However, salary may vary based on geographical location, relevant education, experience, skills, and an internal pay evaluation, ensuring a fair and competitive compensation structure.

Yes, Cardinal Health is dedicated to fostering an inclusive workplace for all employees, including those applying for the Engineer, Application Development and Maintenance position. The company values diversity of thought and experience, encouraging individuals from various backgrounds, including veterans and people with disabilities, to apply. This commitment ensures that all employees can bring their authentic selves to work.

When asked about your experience with Verint applications, be prepared to discuss specific tools you have used, such as Call Recording or Speech Analytics. Highlight any projects where you successfully implemented or supported these tools, detailing how you overcame challenges and optimized solutions for clients. Giving concrete examples will illustrate your hands-on knowledge and relevance to the role.

To answer this question effectively, explain your method for prioritizing tasks, such as using project management tools or based on project deadlines and impact. Share examples of past experiences where your prioritization allowed you to meet client requirements and support team efficiency, demonstrating your ability to balance workload in a dynamic environment.

Discuss your systematic approach to troubleshooting, like identifying the issue, isolating the variables, and testing potential solutions. Provide specific scenarios where you resolved complex problems in previous roles, showcasing your analytical skills and how effective troubleshooting is critical in an Engineer, Application Development and Maintenance role.

When answering this, share a specific project where collaboration with business leaders led to successful outcomes. Highlight your communication skills and how you translated technical requirements into practical solutions that addressed business needs, illustrating your ability to work cross-functionally in the Engineer role.

In answering this question, discuss your experience with Genesys systems. Talk about any relevant projects where you integrated these technologies, detailing the processes you used and the outcomes achieved. This will emphasize your expertise and alignment with the qualifications for the Engineer position.

Express your understanding of how regular maintenance is essential to keep applications running smoothly and efficiently. Share experiences where you implemented updates or fixes that improved user engagement, underscoring the importance of continuous improvement for user satisfaction in an Engineer role.

Respond by outlining your commitment to continuous learning through online courses, attending workshops, or participating in industry forums. Provide examples of how you've applied new knowledge to improve your work or enhance applications effectively, demonstrating your proactive approach to professional growth relevant to the Engineer position.

Share a specific instance where you successfully mentored someone. Describe your methods, such as setting goals, providing resources, or regular feedback sessions, and the outcomes of your mentorship. This shows your leadership qualities and willingness to support others in the Engineer role.

Discuss key factors such as thorough project planning, stakeholder collaboration, and clear communication when defining a successful project. Relate this back to your experience, showing how you measure success and the positive impact your projects had on clients and the organization.

Explain your approach to gathering and analyzing user feedback, such as conducting surveys or user testing. Share specific examples where implementing user insights led to improvements in an application, highlighting your commitment to user-centric development as an Engineer.