Manager, Manager Support

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Manager, Manager Support to join the People Partner Team on our journey to always deliver amazing experiences. 

As the Manager of the Manager Support Team you will be leading a team of 3 Specialists and will be responsible for providing a best in class experience to our people managers by being the first point of contact to advise on policies and employee life cycle related processes thereby enabling those managers to effectively manage and lead their teams. Your expertise and guidance will play a pivotal role in fostering a positive work environment and driving organisational success. 

Join the team that champions the employee experience at Delivery Hero. As part of the People & Culture Team, you’ll help attract, develop, and retain top talent, creating a workplace where people feel valued, supported, and empowered to grow. With each initiative you support, you’ll be building a positive culture that fuels innovation, teamwork, and a sense of belonging across our global organization.

• Provide support to people managers on various HR topics, e.g. HR policies and related processes (performance & conflict management, talent development, employee engagement), Workday (HRIS) system usability and German labor law compliance advisory,
• Coach and guide your team members during the Talent Management and Pay Review processes to enable our people managers to develop leadership skills, foster team growth and enhance their ability to manage people effectively,
• Work closely with the People Partner leads to understand more about the vertical priorities and work with your team members to deliver relevant business outcomes.
• Partner closely with COEs (e.g. Talent & Culture, People Systems) in order to establish and/or improve operational processes in order to improve the experience for managers
• Support with leading and/or participating in new projects for managers to scale our Manager Support function (including compliance and self-service initiatives)
• Maintain compliance with (German) employment law and regulations and recommend best practices

• You have at least 5 years of experience in the People Partner or People Operations space, as well as at least 2 years of experience leading high-performing and diverse teams
• You are adept to conflict resolution and providing constructive feedback while bringing exceptional interpersonal and communication skills
• You are a people collaborator and connecter and are great in managing senior stakeholders
• You excel in the ability to prioritize tasks and to delegate them when appropriate
• You have strong knowledge of German Labour Law and are aware of the latest and upcoming changes. Fluency in German would be a plus!

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.                 

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.