Associate Manager Vendor Management, Marketplace Quality - job 1 of 2

The Associate Manager Vendor Management at DoorDash is responsible for overseeing BPO vendor operations, focusing on aspects such as production quality and operational efficiency. This includes monitoring SLA adherence, resolving inefficiencies, and initiating regular site visits to ensure compliance with operational standards.

To qualify for the Associate Manager Vendor Management position at DoorDash, candidates typically need 2-4 years of experience in a vendor-facing role, along with a proven track record in leading teams and improving operational processes. Familiarity with trust and safety protocols and handling Personally Identifiable Information (PII) is also required.

The Associate Manager Vendor Management contributes to DoorDash’s Marketplace Quality team by ensuring that manual review processes for dasher identity verification are efficient and effective. This role is critical in maintaining the integrity of the service provided to consumers, dashers, and merchants.

Yes, the Associate Manager Vendor Management role at DoorDash requires some travel to vendor sites. This hands-on approach helps in maintaining effective vendor management and operational standards.

The work environment for the Associate Manager Vendor Management role at DoorDash is collaborative, energetic, and focused on growth. The company values meaningful connections among team members, providing a supportive setting where employees can thrive and excel.

In an interview, demonstrate your understanding of vendor management processes. Share specific experiences where you effectively collaborated with vendors to improve services or resolved operational challenges.

When answering this question, share methods you have used to monitor and enhance operational efficiency. Discuss specific metrics you focus on and any tools or strategies that help streamline processes.

Provide a measurable example of a situation where you noticed inefficiencies, the steps you took to address them, and the positive outcomes as a result. This showcases your problem-solving skills and proactive nature.

Discuss specific approaches you employ to build and maintain strong vendor relationships, such as regular communication, site visits, and partnership-based goals. Highlight how these strategies help achieve mutual objectives.

Explain your conflict resolution approach, emphasizing communication and collaboration. Describe how you have successfully navigated challenging situations with a focus on maintaining positive working relationships.

Mention specific tools you have used for performance analysis, such as dashboards or analytics software. Discuss the key metrics you track, such as SLA adherence, quality scores, or feedback scores.

Outline your understanding of privacy standards related to Personally Identifiable Information (PII). Describe protocols you would follow to ensure compliance while managing vendors effectively.

When discussing your experience, provide examples of how you have utilized data to inform decisions. Explain the kind of data you collected, how you interpreted it, and the results of decisions based on that data.

Discuss your methodology for conducting assessments of current operations, aligning resources, and developing scalable plans. Emphasize proactive planning to ensure smooth transitions in workload.

Express your passion for vendor management and your understanding of its impact on service quality. Share how DoorDash's mission resonates with you and how that inspires your work in this field.