Head of People Services

The Head of People Services at EFG is responsible for building and leading a high-performance People Services function. This includes overseeing HR Advisory Services, Payroll & Operations, HR Systems & Technology, and Workplace Experience. You will streamline HR processes, implement next-generation HR technology solutions, and ensure seamless payroll execution while focusing on operational excellence and employee experience.

To qualify for the Head of People Services role at EFG, candidates should have 10+ years of leadership experience in operations, service delivery, or technology transformation. A solid understanding of HR technology and automation tools is essential, along with a track record of implementing scalable service models in a fast-growth environment. Exceptional leadership and cross-functional collaboration skills are also crucial.

At EFG, the Head of People Services plays a key role in enhancing the employee experience by designing and implementing tech-driven HR solutions. This includes automating processes for onboarding and compliance reporting, managing global mobility, and using data analytics to drive continuous improvement. By building a culture of operational excellence, the Head of People Services ensures that the employee experience is seamless and intuitive.

Working as the Head of People Services at EFG means joining a dynamic and collaborative work environment. We prioritize flexibility and support for work-life balance, providing opportunities for professional development and global exposure. EFG is firmly rooted in its values, celebrating diversity and ensuring an equal opportunity workplace for all individuals.

As the Head of People Services at EFG, you'll find numerous opportunities for growth and development. With a competitive salary and benefits package, you can enhance your professional skills while working in a forward-thinking company at the forefront of innovation in the esports and gaming realms. Additionally, you'll be part of a team dedicated to continuous improvement and operational excellence.

To build a high-performance People Services function, I would first assess the current systems and processes in place to identify areas for improvement. I would collaborate with cross-functional teams to understand their needs and leverage technology for automation. By setting clear Key Performance Indicators (KPIs) and fostering a culture of continuous improvement, we can create efficient, employee-friendly services.

In my previous role, I led a project where we implemented an AI-driven self-service platform for HR inquiries. This not only reduced response times but also empowered employees to find answers independently. The transformation resulted in a significant increase in employee satisfaction and a decrease in HR workload, allowing the team to focus on more strategic initiatives.

To enhance payroll accuracy and efficiency, I would implement an integrated payroll system that connects with other finance and HR platforms. Regular audits, combined with automation of data entry and calculations, would minimize errors, while comprehensive training for payroll staff ensures everyone understands compliance requirements and system functionalities.

I have extensive experience working with various HR systems and utilizing data analytics to drive decisions. For instance, I've used data insights to identify trends in employee turnover, which informed our retention strategies. Monitoring and analyzing HR metrics consistently enables informed decision-making and continuous improvement in organizational performance.

Prioritizing employee experience begins with understanding their needs and expectations. I regularly engage with employees to gather feedback and identify pain points in HR processes. By leveraging technology and adopting best practices, I ensure HR services are not only efficient but also user-friendly, fostering a positive employee journey.

I believe that effective collaboration requires open communication and mutual respect across departments. I actively involve stakeholders from Finance, IT, and Legal in HR projects from the outset to ensure alignment and buy-in. Regular check-ins and updates help keep everyone informed and engaged, leading to stronger partnerships and successful outcomes.

To handle compliance and regulatory concerns, I stay informed about current laws and best practices in employment. I ensure that our HR policies and processes are regularly reviewed and updated as necessary. Additionally, I conduct training sessions for HR teams on compliance matters to instill a culture of accountability and adherence to regulations.

I track several key metrics for HR performance, including turnover rates, speed of hiring processes, employee satisfaction scores, and compliance issues. These metrics provide valuable insights into the effectiveness of our HR services and help identify areas that require enhancement or intervention for better outcomes.

I plan to conduct an initial analysis to identify repetitive tasks that can be automated, such as onboarding or payroll processing. Collaborating with IT, I'll evaluate automation tools that fit our needs, followed by a pilot phase before full implementation to gather feedback and adjust as necessary for a smoother transition.

My leadership style is collaborative and inclusive, focusing on empowering team members to share their ideas and take initiative. This aligns with EFG's values of community and fairness, as I believe that a supportive workplace fosters creativity and innovation, which ultimately leads to better service delivery and employee satisfaction.