Supervisor, Order Fufillment

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

We are looking for a highly organized and results-driven Supervisor- Order Fulfillment to oversee end-to-end order processing.  This role is responsible for ensuring accurate and timely fulfillment of customer orders while optimizing workflow efficiency.  The ideal candidate will have strong leadership skills, process driven, and a keen focus on customer satisfaction.

Organizational Relationship:

The Supervisor - Order Fulfillment reports to the Manager – Order Fulfillment for the Builder Channel.

Overall Accountabilities

• Work with Sales and Leadership Team to ensure the expectations of our builders are met with regards to timely and complete delivery and installation.

• Timely and accurate ordering of all jobs is the goal for the Team

• Ability to travel as required.  Estimated travel currently anticipated for this position is <5%.

• Other duties, incidental or regular, may be assigned at management’s discretion.

• Diagnose and prescribe solutions to resolve Customer concerns.

• Work with Design and Sales Teams to address ongoing concerns regarding plan changes and custom processes, and program changes.

• Work with Sales and Builder Teams to correct ongoing selection and P.O. concerns.

• Ensure Team is following established processes.

• Complete daily management boards on a weekly basis with Team.

• Coaching Team members as needed or within set meetings.

• Addressing and resolving conflicts as they arise within the Team.

• Establishing goals for the Team (monthly, yearly).

• Attending in person Customer meetings as needed.

• Understand the Customers scheduling systems and train others as needed.

• Maintain a professional work environment.

• Be proactive regarding problems/concerns that may arise day to day.

• Work with Digital and Technology Teams on potential enhancements to systems.

• Ensure compliance with company policies.

• Develop and maintain strong relationships with internal and external teams.

Required Knowledge, Skills and Experience

• Exceptional leadership, interpersonal, and communication skills (both verbal and written)

• Highly developed problem solving and project management skill

• Consultative skills

• Ability to deliver training to large groups – experience preferred

• Demonstrated coaching skills

• Familiar with diverse Installation / Field Sales and Operational processes

• Demonstrated capability to learn product lines and manufacturing processes as they relate to the Builder Channel

• Proven ability to work in a team environment

• Demonstrated ability to use information technology (internet, Microsoft Word, Excel, PowerPoint, Salesforce, AS400)

• Proven ability to handle multiple tasks

• Demonstrated conflict management skills

• Ability to setup, track, and document results as required

• Experience working in a fast-paced environment while multitasking

• Ability to define problems, collect data, establish facts, and draw conclusions

• Ability to follow existing guidelines and establish improved procedures

• Ability to handle stressful situations while remaining calm

• Exceptional leadership, interpersonal, and communication skills (both verbal and written)

• Highly developed problem solving and project management skill

• Consultative skills

• Ability to deliver training to large groups – experience preferred

• Demonstrated coaching skills

• Familiar with diverse Installation / Field Sales and Operational processes

• Demonstrated capability to learn product lines and manufacturing processes as they relate to the Builder Channel

• Proven ability to work in a team environment

• Demonstrated ability to use information technology (internet, Microsoft Word, Excel, PowerPoint, Salesforce, AS400)

• Proven ability to handle multiple tasks

• Demonstrated conflict management skills

• Ability to setup, track, and document results as required

• Experience working in a fast-paced environment while multitasking

• Ability to define problems, collect data, establish facts, and draw conclusions

• Ability to follow existing guidelines and establish improved procedures

• Ability to handle stressful situations while remaining calm

Education Requirements:

• High School Diploma Required

• Higher education preferred

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].